Avaya 6424D+M User Manual page 129

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS
3. Dial desired trunk group member number.
INVALID
number; press
Try again.
VERIFIED
incoming. Verification is successful. Release from the call.
Ringback heard —trunk is idle automatic tie trunk or release link trunk.
Verification is successful. Release from the call.
Dial tone heard—trunk is idle and can be used to make a test call.
Verification is successful. Make test call, or release from the call.
BRIDGED
heard—verification successful. Talk to bridged parties, or release from the
call.
OUT OF
attendant console or
condition to appropriate personnel.
Trunk Identification
When a voice terminal user in the system experiences noise or poor transmission on a trunk,
the user can conference the attendant (or the voice terminal user assigned to monitor trunks)
into the call. The attendant or assigned voice terminal user can then use the Trunk
Identification feature to identify the specific trunk that is faulty and report it for maintenance.
The feature can also be used on trunk calls originated or received by the monitoring user.
The trunk identification (access code and group number) is displayed when you press
during a call. If two trunks are used for the call, the identification of the last trunk added to
the call is displayed. Trunk identification is denied if more than two trunks are on a call.
In the operation given here, the assumption is that you are on an active call; however, the
TRK ID button can be used while a trunk is being accessed, while digits are being outpulsed
on a trunk, or during intervals between digit outpulsing.
To identify a specific trunk being used on a call:
TRK
1. Press
I D
Trunk access code and trunk group member number are displayed.
2. Report the trunk problem and the identification information to the System Manager or
other appropriate personnel.
8-10
displayed, and intercept tone heard—invalid trunk group member
(on attendant console) or
[CANCL]
displayed, and confirmation tone heard—trunk is idle and 1-way
displayed, and trunk is bridged onto active call. Initial warning tone
displayed, and reorder tone heard;
SERVICE
(on voice terminal). Report
[Drop]
(on voice terminal).
[Drop]
press
[CANCL]
the out-of-service
.
(on
TRK
ID