Avaya 6424D+M User Manual page 26

CHAPTER 4. OPERATING PROCEDURES
3. If the caller wishes to wait and you did not press the CANCL button, press
Display and ATND lights go off. PA light goes on.
4. If the caller wishes to wait and you pressed the CANCL button, you must make the
connection again for the caller before you press the RELEASE button.
5. If the caller does not wish to wait, press
Display, ATND, and RING lights go off. PA light goes on.
At the end of every timed-reminder interval (30 seconds), the RING light flashes and timed-
reminder tone sounds. This sequence continues until the caller is connected.
Placing a Caller in Call Waiting
When the extension number requested is busy, you can place a caller in call waiting.
However, an extension number assigned to a multi-appearance telephone/voice terminal
cannot be placed in call waiting; these call must be extended.
To place a caller in call waiting:
1. If Call Detail Recording and Reporting (CDRR) is assigned and calls are to be
charged to an account number, do Steps 2 and 3. If CDRR is not assigned, go to
Step 4.
2. Press
[ S T A R T ]
Listen for dial tone. SPLIT light goes on. Caller is separated from the connection.
3. Dial CDRR account number access code and Account Charge Number.
Listen for dial tone.
4. Press DXS button for the desired extension.
Listen for tone:
Confirmation tone— BUSY light goes on. Caller is reconnected.
Busy tone—call waiting is denied. Go to Step 7.
5. Press
[RELEASE]
PA light goes off. The called party hears two beeps of tone when the attendant
presses the RELEASE button. The caller waits to be connected.
.
6. Refer to "Handling a Call Placed to a Busy Extension Number With Call Waiting
Assigned When ARL Is or Is Not Activated" for information on how to handle Call
Waiting Recall calls.
4-4
.
.
.
[RELEASE]
.
[RELEASE]