Avaya 6424D+M User Manual page 35

To extend a call:
1.
If you use direct trunk group selection to select trunks, do Step 2. If you do not use
direct trunk group selection, go to Step 3.
2. Press direct trunk group select button.
Listen for dial tone or audio:
Dial tone— SPLIT and RING lights go on. Caller is separated from the connection.
Go to Step 4.
Busy tone—no trunk available, and queuing is not available. Go to Step 5.
Audio (music or recorded announcement)—call is placed in off-hook queue. Go to
Step 7.
Press , and dial the Trunk Group access code.
3.
[START]
Listen for dial tone or audio:
Dial tone— SPLIT and RING lights go on. Caller is separated from the connection.
Busy tone—no trunk available, and queuing is not available. Go to Step 5.
Audio (music or recorded announcement)—call is placed in off-hook queue.
Step 7.
4. Press
[RELEASE]
ATND, SPLIT, and RING lights go off. Caller hears ringback tone followed by
"computer ready" indication.
Press
5.
[CANCL]
Press
6.
[RELEASE]
Display and ATND lights go off. PA light goes on.
Press .
7.
[SPLIT]
SPLIT light goes on. Caller is added to the queue.
8. Press
[RELEASE]
Display, ATND, and SPLIT lights go off. PA light goes on.
.
, and tell the caller to place the call again later.
.
.
CHAPTER 4. OPERATING PROCEDURES
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4-13