Chapter 3. Factory-Provided Special Features - Avaya 6424D+M User Manual

CHAPTER 3.
Privacy
The console comes
entering an established connection being held on the console unless you are recalled by a
telephone/voice terminal user. Attendant Recall Privacy prevents an incoming trunk caller
from hearing your conversation with an extension user; for example, when you are
announcing a call. Your System Manager can consult with the service representative to
remove the Privacy feature if your company so desires. This guide is written to include
processing of calls and operation of features with and without the Privacy feature.
Attendant Release Loop (ARL)
The console comes equipped with the ARL feature. This feature allows calls to be held off
the console (releasing the loop) until the timed-reminder interval expires or the call is
answered. Such calls may be those you have extended and released to busy telphones/voice
terminals or telphones/voice terminals with Call Waiting assigned. This feature benefits
customers with a high volume of incoming calls to the attendant. Your System Manager can
consult with the service representative to deactivate the ARL feature if your company so
desires, or your System Manager can deactivate the ARL using the System Management
Terminal (SMT) (System 85) or DEFINITY Manager™ II (DEFINITY Generic 2) if your
company is administering your own system. When the feature is deactivated, calls you have
extended and released to busy telphones/voice terminals or telphones/voice terminals with
Call Waiting assigned are held on the console loop until the timed-reminder interval expires
or the call is answered. This guide includes the processing of calls both with and without the
ARL feature.
Note: With the Call Coverage feature, the ARL feature is disabled on attendant-
extended calls to telphones/voice terminals with a coverage path assigned
where the coverage criteria applies to that call. When the attendant extends
such a call, and releases from the loop, the call follows the coverage path to
Message Center or Audio Information Exchange (AUDIX) and does not return
to the attendant queue when the ARL timed-reminder interval expires.

CHAPTER 3. FACTORY-PROVIDED SPECIAL FEATURES

FACTORY-PROVIDED SPECIAL FEATURES
equipped with the Privacy feature. This feature prevents you from
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