Avaya 6424D+M User Manual page 27

7. Press .
[CANCL]
Busy tone stops. BUSY light goes off.
Tell the caller that the extension number is busy.
8.
9. If the caller wishes to wait, press
HOLD light goes on.
10. After 30 seconds, the HOLD light flashes as a reminder that the caller is waiting. Do
Step 11.
11. Press the loop button below the flashing HOLD light, and try the number again.
Every 30 seconds the HOLD light flashes and timed-reminder tone sounds. This
sequence continues until the caller is connected.
12. If the caller does not wish to wait, press
PA light goes on. RING light goes off when the caller hangs up.
Handling a Call Placed to a Busy Extension Number With Call Waiting. Assigned
When Attendant Release Loop (ARL) Feature Is Activated
The ARL feature allows a call that you have placed in call waiting (after pressing the
RELEASE button) to be held off the console (releasing the loop) until the ARL timed-reminder
interval expires or until the call is answered. The BUSY light goes off when you press the
RELEASE button.
If the call is not answered before the ARL timed-reminder interval
to the first available console. The BUSY light flashes, and you hear
To answer a call:
1. Press the loop button below the flashing BUSY light.
Display shows call identification. ATND light goes on. BUSY light goes on. PA light
goes off.
2. TERM
Press if you want to identify the called extension number. The original call
I D
may have been placed in call waiting by another attendant.
Display shows the called extension number.
3 .
Tell the caller that the extension number is busy.
CHAPTER 4. OPERATING PROCEDURES
.
[HOLD]
.
[RELEASE]
expires, the call is routed ,
timed-reminder tone.
4-5