Fax Problems - Xerox 560 User Manual

Fax Problems

If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated operation. If a
fax still cannot be sent or received correctly, even after performing the described operations, contact your service
representative.
Problems Sending Faxes
Symptom
The document is not
scanned using the
document feeder.
The document is
scanned at an angle.
The fax received by the
recipient is blurry.
Cause
The document is too thick, too thin, or
too small.
The document feeder guides are not
adjusted to the width of the
document.
The document is incorrectly positioned.
The document glass is dirty.
The text in the document is too faint.
There may be a problem with the
telephone connection.
There may be a problem with the
caller's fax machine.
Solution
Use the document glass to send
the fax.
Adjust the document feeder
guides to fit the width of the
document.
Position the document correctly.
Clean the document glass.
Adjust the resolution. Adjust the
contrast.
Check the telephone line, then send
the fax again.
Make a copy to check that your
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Xerox Color 550/560 Printer
Troubleshooting
313
User Guide