Copy And Scan Problems - Xerox 560 User Manual

Troubleshooting

Copy and Scan Problems

When the copy or scan quality is poor, select the closest symptom from the following table to correct the problem.
If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or
your reseller.
Symptom
Lines or streaks only present in copies made
from the document feeder.
Spots present in copies taken from the
document glass.
The reverse side of the original is showing on
the copy or scan.
Image is too light or dark.
Colors are off.
312 Xerox Color 550/560 Printer
User Guide
Solution
There is debris on the document glass. When scanning, the paper
from the document feeder passes over the debris creating lines or
streaks. Clean all glass surfaces with a lint free cloth.
There is debris on the document glass. When scanning, the debris
creates a spot on the image. Clean all glass surfaces with a lint
free cloth.
Copy: Turn on Background Suppression.
Scan: Turn on Background Suppression.
Copy: Use the Image Quality settings to lighten, darken or adjust
contrast.
Scan: Use the Advanced Settings Tab to lighten, darken or adjust
contrast.
Copy: Use the Image Quality settings to adjust color balance.
Scan: Confirm the correct Original Type is set.