Fax Problems - Xerox VersaLink C71 Series User Manual

Troubleshooting

Fax Problems

Note: If you cannot send and receive faxes, make sure that you are connected to an approved analog
telephone line. The fax cannot send or receive when connected to a digital phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
P R O B L E M S S E N D I N G FA X E S
S S Y Y M M P P T T O O M M S S
The document is not scanned using
the document feeder.
The document is scanned at an
angle.
The fax received by the recipient is
blurry.
The fax received by the recipient is
blank.
Fax was not transmitted.
If the problem persists, for online support information, go to www.xerox.com/office/VLC71XXsupport.
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C C A A U U S S E E S S
The document is too thick, too thin,
or too small.
The document feeder guides are
not adjusted to the width of the
document.
The document is positioned
incorrectly.
The document glass is dirty.
The text in the document is too
light.
There is a problem with the
telephone connection.
There is a problem with the fax
machine of the caller.
The document was loaded
incorrectly.
The fax number is wrong.
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the recipient.
The fax is not installed or is not
enabled.
Xerox ® VersaLink
S S O O L L U U T T I I O O N N S S
Use the document glass to send the
fax.
Adjust the document feeder guides
to fit the width of the document.
Position the document correctly.
Clean the document glass.
Adjust the resolution.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that your
printer is operating correctly. If the
copy was printed correctly, have the
recipient verify the condition of the
receiving fax machine.
• Document feeder: Place the
original document face up.
• Document glass: Place the
original document face down.
Verify the fax number.
Verify the telephone connection. If
it is disconnected, connect it.
Contact the recipient.
Verify that the fax is installed and
enabled.
® C71XX Series Color Multifunction Printer User Guide