Fax Problems; Problems Sending Faxes - Xerox WorkCentre6655 User Manual

Fax Problems

This section includes:
•

Problems Sending Faxes .............................................................................................................................................. 219

• Problems Receiving Faxes ........................................................................................................................................... 220
• Selecting the Starting Rate ........................................................................................................................................ 220
Note: If you cannot send and receive faxes, make sure that you are connected to an approved
analog telephone line. The fax cannot send or receive when connected to a digital phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
Problems Sending Faxes
Symptoms
The document is not scanned
using the document feeder.
The document is scanned at an
angle.
The fax received by the recipient
is blurry.
The fax received by the recipient
is blank.
Fax was not transmitted.
If the problem persists, for online support information, go to www.xerox.com/office/WC6655support.
Causes
The document is too thick, too thin, or
too small.
The document feeder guides are not
adjusted to the width of the document.
The document is incorrectly positioned. Position the document correctly.
The document glass is dirty.
The text in the document is too light.
There is a problem with the telephone
connection.
There is a problem with the fax
machine of the caller.
The document was loaded incorrectly.
The fax number is wrong.
The telephone line is incorrectly
connected.
There is a problem with the fax
machine of the recipient.
The fax is not installed or is not
enabled.
Server Fax is enabled.
Xerox
®
Solutions
Use the document glass to send the
fax.
Adjust the document feeder guides to
fit the width of the document.
Clean the document glass.
Adjust the resolution. Adjust the
contrast.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that your printer
is operating correctly. If the copy was
printed correctly, have the recipient
verify the condition of their fax
machine.
• Document feeder: Place the original
document face up.
• Document glass: Place the original
document face down.
Verify the fax number.
Verify the telephone line connection. If
it is disconnected, connect it.
Contact the recipient.
Verify that the fax is installed and
enabled.
Make sure that Server Fax is disabled.
WorkCentre 6655 Color Multifunction Printer
®
Troubleshooting
219
User Guide