Troubleshooting Paper Jams; The Printer Pulls Multiple Sheets Together - Xerox 560 User Manual

Troubleshooting

Troubleshooting Paper Jams

The printer is designed to function with minimal paper jams using Xerox supported media types only. Other media
types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may
need to be cleaned or repaired.

The Printer Pulls Multiple Sheets Together

Probable Causes
The paper tray is too full.
The front edges of the paper are not even.
The media is moist from humidity.
Too much static electricity is present.
Unsupported media.
Humidity is too high for coated paper.
300 Xerox Color 550/560 Printer
User Guide
Solutions
Remove some of the paper. Do not load paper past fill line.
Remove the media, align the front edges, then reload it.
Remove the media from the tray, and replace it with new dry
media.
Try a new ream of paper.
Use only Xerox-approved media. See Supported Media.
Feed paper one sheet at a time.