Call Center Documents; Avaya Cms Upgrade Documents; Base Load Upgrades - Avaya Sun Fire V880 Installation & Maintenance

Preface

Call Center documents

For more information about Avaya Call Center documents, see:
Avaya Communication Manager Call Center Software Basic Call Management System
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(BCMS) Operations, 07-300061
Avaya Call Center Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477
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Avaya Call Center Automatic Call Distribution (ACD) Guide, 07-300478
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Avaya Business Advocate User Guide, 07-300653
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Avaya Call Management System Switch Connections, Administration, and
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Troubleshooting, 07-300739

Avaya CMS upgrade documents

There are several upgrade paths supported with Avaya CMS. There is a document designed to
support each upgrade.
This section includes the following topics:

Base load upgrades

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Platform upgrades and data migration
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Avaya Call Management System Upgrade Express (CUE)
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Base load upgrades
Use a base load upgrade when upgrading CMS to the latest load of the same version (for
example, r13ak.g to r13al.k). A specific set of instructions is written for the upgrade. The
instructions are shipped to the customer site with the CMS software CD-ROM as part of a
Product Correction Notice (PCN).
For more information about base load upgrades, see:
Avaya Call Management System Release 13 Base Load Upgrade
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Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting
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on page 17
May 2006