Preface; Purpose - Avaya Sun Fire V880 Installation & Maintenance

Preface

Avaya Call Management System (CMS) is an application for businesses and organizations that
use Avaya communication servers to process large volumes of telephone calls using the
Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent
selection, multi-site contact centers, remote agents, reporting, interfaces to other systems,
workforce management, desktop applications, system recovery, and quality monitoring.
Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer Interaction
Suite.
This section includes the following topics:

Purpose

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Intended users
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Overview
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Conventions and terminology
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Reasons for reissue
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Related documentation
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Support
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Purpose
Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation,
Maintenance, and Troubleshooting is written for technicians who install and maintain call center
applications such as Avaya Call Management System (CMS).
Note:
The Sun Fire V880 computer is compatible with CMS R3V11 and later. The Sun
Note:
Fire V890 computer is compatible with CMS R13 and later.
Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting
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on page 10
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May 2006