Definity Site Administration (Dsa); Call Center; Web Browser Access - Avaya IP600 Overview

DEFINITY Site Administration (DSA)

DEFINITY Site Administration (DSA)

Call Center

Web Browser Access

Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
DEFINITY Site Administration (DSA) is a Windows-based system management tool
that provides an easy-to-use interface with the Avaya IP600 and AUDIX. The built-in
wizards globally update records, add users, and complete other administrative and
maintenance tasks. The IP600 is administered on a Windows-based computer. DSA
has pull-down menus and online help. Shortcuts can be created to frequently used
commands and to templates for frequently used tasks. DSA uses the Graphically
Enhanced DEFINITY Interface (GEDI); however, the standard SAT (system
administration terminal) interface remains available through terminal emulation.
Call Center functionality in Avaya IP600 consists of the following:
Basic, Deluxe or Elite Call Center software
•
Basic Call Management System
•
Access to BCMS through DSA using SAT emulation (only one BCMS
•
monitoring/reporting session may be active at one time)
Scheduled printing of BCMS historical reports is not supported
•
BCMS Vu support via the LAN (TN795 processor), which is a stand-alone
•
product that connects to the Avaya IP600 system via the LAN. This option is
available at additional cost and is field installable.
CentreVu CT Server, which is offered as a stand-alone product that connects to
•
the Avaya IP600 system via the LAN. This option is available at additional cost
and is field installable.
Call Management System
•
TSAPI support via the C-LAN board or the LAN (TN795 processor)
•
Passageway Direct Connect support
•
Avaya IP600 can be administered through a web interface. Using a PEER WEB
server through a LAN connection, the administrator can download software (Message
Manager, DSA), connect to DEFINITY ECS or INTUITY, schedule a backup or look
at backup results, restore from a backup, and start pcAnywhere to act as a console to
Avaya IP600.
BCMS) monitoring and reporting
(
CMS) support via the C-LAN board (TN799C)
(
1
3