Printer Is Printing Solid Black Pages - Lexmark MX310 User Manual

Troubleshooting
Action
Step 1
a
Check if there is packing material left on the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Check if the packing material is properly removed from the
imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer still printing blank pages?
Step 2
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?

Printer is printing solid black pages

Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
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