Parking A Call; Retrieving A Parked Call; Using Call Park - Nortel Enterprise Edge 2.0 Manual

48 Transferring calls
Line061 hung up
Not in service
CALLBACK
Release a call
For other displays, see

Parking a call

ÄàÝ
You can interrupt a call to retrieve it from any telephone in your system.
ÄàÝ
1. Press
PAGE
2. Press to announce the retrieval code displayed by your telephone.

Retrieving a parked call

1. Select an internal line. (On the M7100 telephone, pick up the receiver.)
2. Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call.
These codes include the Call Park prefix, which can be any digit from 1 to 9, and a
two-digit call number between 01 and 25. For example, if the Call Park prefix is 1,
the first parked call is assigned Call Park retrieval code 101.
The Enterprise Edge system assigns Call Park codes in sequence, from the lowest
to the highest, until all the codes are used. A round-robin method means the use of
different of codes ensures a call reaches the right person, especially when more than
one incoming call is parked.
The highest call number (the Call Park prefix followed by 25) is used only by
analog telephones or devices connected to the system using an Enterprise Edge
ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the
other Call Park codes.
Your installer programs both the Call Park prefix and the delay before parked calls
return to the originating telephone. External calls parked for longer than the
programmed delay return to your telephone.
Enterprise Edge 2.0 Feature Programming Telephone Guide
A call you camped has come back to you, but the caller
hung up before you can re-connect.
The telephone to which you have camped a call is out of
service or is used for programming. The call has come back
CALLBACK
to you. Press
the call. On the M7100 telephone, just pick up the receiver.
The line that the camped call is on is in use or that line does
not appear at your telephone. Release the line or release
an internal line.
Common feature displays on page 121.
.
or the line button to re-connect to
P0911589 Issue 03