Nortel P0857846 System Coordinator Manual
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Nortel P0857846 System Coordinator Manual

Norstar-plus modular ics 2.0 system coordinator guide
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  • Page 2 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar P0857846 Issue 02...

  • Page 4: Table Of Contents

    Answering calls at a prime telephone 28 Using a central answering position (CAP) module 29 Customizing your CAP module 30 Monitoring telephones with the CAP module 30 Release button 30 Hearing aid compatibility 31 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 5 Turning Privacy on or off for a call 44 Creating a conference by releasing privacy 44 Making a call private 45 Checking the length of a call using Call Duration Timer 45 Disconnecting by accident 45 Time 45 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 6 Preventing a telephone from using Saved Number Redial 61 Handling many calls at once 63 Using Hold 63 Retrieving a held call 63 Holding automatically 63 Listening on hold 63 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Contents / iii...
  • Page 7 Communicating in the office 79 Paging 79 Making a page announcement 79 Activating and deactivating the ability to page 80 Creating page zones 80 Using Page with external paging equipment 82 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 8 Changing the language on the display 96 English 96 French 96 Spanish 96 Programming a feature code onto a memory button 96 Programming feature buttons 96 Erasing a feature button 97 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Contents / v...
  • Page 9 File transfer 114 Telecommuting 114 Group 4 fax 114 Remote LAN access 114 Leased line backup 114 LAN to LAN bridging 114 Broadcasting 114 Video surveillance 114 Internet and database access 115 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 10 Turning the auxiliary ringer for a telephone on or off 131 Using Host System dialing signals 131 Link 131 Preventing a telephone from using Link 132 Pause 132 Long Tones 133 Programmed Release 133 Run/Stop 133 P0857846 Issue 02 Contents / vii Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 11 Reporting and recording alarm codes 145 Testing the telephone 145 Testing the telephone display 146 Testing the telephone buttons 146 Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 12 Testing the telephone speaker 147 Testing the power supply to a telephone 147 Common feature displays 149 Index 153 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Contents / ix...
  • Page 13 / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 14: Getting Started With Norstar

    Programming lets you change settings that probably need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 15: Before You Start

    When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 16: Using Buttons

    Examples of telephones with two-line displays are shown in the illustration. M7310 M7324 The next illustration numbers the buttons that are used for both day-to- day communication and programming on the M7310. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 17 Allows you to enter a feature code while using or programming the telephone. Puts an active call on hold. Hangs up an active call or ends programming. P0857846 Issue 02...

  • Page 18: Using The Buttons Under The Display

    The programming overlay is a paper cutout (found at the front of this guide) that shows the directions the four buttons will take you when programming. P0857846 Issue 02 Getting started with Norstar / 5 display button Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 19 ( Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Show Next ª º Shows you the first setting within the level Moves you one item forward at the current level P0857846 Issue 02...

  • Page 20: A Map For Working In Programming

    A Basic password can be used with a limited number of feature codes, including and off. For more information, see Using passwords on page 124. P0857846 Issue 02 Getting started with Norstar / 7 ¤‹fl›fl and entering the password (the...
  • Page 21 8 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 22 Getting started with Norstar / 9 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 23: Starting And Ending A Session

    The display shows the first of the seven headings available for administration programming. for the most recent password. ® Press to end the session. After a few seconds, the time and date will reappear on the display. P0857846 Issue 02...
  • Page 24 For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 25 12 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 26: Frequently Used Programming Operations

    In this example, you are changing the time to 1:30 p.m. If you are only changing the time and not the date, press session. In this example, you are changing the date to July 15, 1998. P0857846 Issue 02 ƒ Press ••°›fl‹...
  • Page 27 Press the dial pad buttons to enter the year. Press NEXT Press CHANGE Press the dial pad buttons to enter the month. Press NEXT Press CHANGE Press the dial pad buttons to enter the day. ® Press to end your session. P0857846 Issue 02...

  • Page 28: Adding Or Changing A System Speed Dial

    Begin the programming session Choose a speed dial code You can pick any system speed dial code between 01 and 70. Add or change the telephone number P0857846 Issue 02 Frequently used programming operations / 15 ƒ Press ••¤flfl‹››...
  • Page 29 No means the display will show a name for the code. ‘ Press ≠ Press This is the name the display will show if you don’t change it. Press CHANGE Decide the name you want to give to the speed dial code. P0857846 Issue 02...
  • Page 30 Press # on the numeric dial pad to add spaces. – Or you can press dial number . Entering letters and numbers using the dial pad fourth press P0857846 Issue 02 Frequently used programming operations / 17 Press --> Use the dial pad and -->...

  • Page 31: Changing The Name Of A Telephone

    Press --> Use the dial pad and until you have --> ‘ the entire name. Press to use the name you have entered. ® Press to end your session. on the P0857846 Issue 02...
  • Page 32 Frequently used programming operations / 19 – – You can also press once to continue programming this telephone, or press twice to return to the Terminals and Sets heading. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 33: Changing The Name Of A Line

    Press --> Use the dial pad and --> until you have the entire name. ‘ Press to use the name you have entered. P0857846 Issue 02...
  • Page 34 Frequently used programming operations / 21 ® Press to end your session. – – You can also press once to continue programming this line, or press twice to return to the Lines heading. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 35: Making Changes To Call Forward No Answer

    In this example, it’s 225. ≠ Press ≠ Press ≠ Press Press CHANGE and enter the internal number where you want the calls to be sent. In this example, it’s 221. None ‘ Press P0857846 Issue 02...
  • Page 36 Your choices are 2, 3, 4, 6 and 10 rings. – – You can also press this telephone, or press and Sets heading. P0857846 Issue 02 Frequently used programming operations / 23 Use the CHANGE button to choose the number of times the telephone will ring before it is forwarded.

  • Page 37: Making Changes To Call Forward On Busy

    CHANGE and enter the internal number where you want the calls to be sent. In this example, it’s 221. ® None Press to end your session. to continue programming capabilities for three times to return to the P0857846 Issue 02...

  • Page 38: Change The Do Not Disturb On Busy Feature

    Change Do Not Disturb on Busy If the set has been given a name, it will appear on the display. ‘ – You can also press telephone, or press Sets heading. P0857846 Issue 02 Frequently used programming operations / 25 ƒ Press ••¤flfl‹›› Press ¤‹fl›fl...

  • Page 39: What Would You Like To Do Next

    See “Turning on Line Redirection” on page 74. See “Picking up a call ringing at another telephone” on page 33. See “Paging” on page 79. See “Making additional telephones ring” on page 119. See “Using passwords” on page 124. P0857846 Issue 02...

  • Page 40: Answering Calls

    M7100 telephones do not have incoming line group buttons. P0857846 Issue 02 ˙ to switch between Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 41: What Line Indicators Mean

    The person at telephone 221 has forwarded a call to you using Do Not Disturb. The system has transferred a call to you from a telephone with Do Not Disturb turned on. Nobody answered this call so the system transferred it to you. P0857846 Issue 02...

  • Page 42: Using A Central Answering Position (Cap) Module

    When a CAP module is first plugged into your telephone, some of the module buttons will already be programmed to dial an internal number. P0857846 Issue 02 Someone has camped, parked or transferred a call on line 001, but no one has answered it.

  • Page 43: Customizing Your Cap Module

    You can send up to 30 messages from a CAP. ® Release button ® Pressing ends a call. You do not have to put the receiver down. also ends feature programming. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ƒ•°⁄ . See “Moving line P0857846 Issue 02...

  • Page 44: Hearing Aid Compatibility

    You can see information for ringing, answered, or held calls. Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. P0857846 Issue 02 ® to end a feature you are , you will only see the line number or line name.

  • Page 45: Displaying Call Information Before Or After Answering

    Display information is always shown at the telephone that answered Norstar-PLUS Modular ICS 2.0 System Coordinator Guide , you will only see the line number or line name. . The display reads ˆSelect a call. before you can press £ P0857846 Issue 02...

  • Page 46: Changing Which Information Is Shown First About A Call

    Picking up a call ringing at another telephone You can pick up a call ringing at another telephone using Directed Pickup or Group Pickup. P0857846 Issue 02 (the default System Coordinator and enter the internal number of the telephone four times.

  • Page 47: Answering Any Ringing Telephone Using Directed Pickup

    If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ƒ‡fl ƒ‡fi P0857846 Issue 02...

  • Page 48: Changing A Telephone's Pickup Group

    Trunk Answer The Trunk Answer feature lets you answer a ringing call anywhere in the system from any telephone in the system. The line you are P0857846 Issue 02 (the default System Coordinator and enter the internal number of the telephone twice.

  • Page 49: Answering A Call Using Trunk Answer

    You cannot make calls using Answer buttons. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide You have tried to pick up a call on someone else’s private line. The call that is ringing is on a line that is not in a Ringing Service. P0857846 Issue 02...

  • Page 50: Creating A Conference Call

    Tip - You can also create a conference by releasing privacy on a call. See “Turning Privacy on or off for a call” on page 44. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Answering calls / 37 ƒ‹...

  • Page 51: Disconnecting One Party

    For the M7100 telephone, press Norstar-PLUS Modular ICS 2.0 System Coordinator Guide , to place one caller on hold. Press to speak to the remaining party. . The second person is put on hold. ˙ ˙ P0857846 Issue 02...

  • Page 52: Splitting A Conference

    Displays P0857846 Issue 02 . The first party is on hold. , if necessary, to switch parties. ƒ‡‚...

  • Page 53: Listening To A Call As A Group

    TRANSFER feature code. You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference. ƒ°‚¤ ƒ£°‚¤ ® to prevent P0857846 Issue 02...

  • Page 54: Answering Calls Without Lifting The Receiver

    Press © Changing a regular call to handsfree • Press P0857846 Issue 02 . The telephone’s internal microphone and . The telephone’s internal microphone and . The microphone is turned off. and hang up the receiver. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 55: Changing A Handsfree To A Regular Call

    You will need the programming template found at the front of this guide. See Getting Started for more information. ƒ••¤flfl‹›› 1. Press ¤‹fl›fl 2. Press password). Norstar-PLUS Modular ICS 2.0 System Coordinator Guide © is solid when you have Handsfree (the default System Coordinator √ while P0857846 Issue 02...

  • Page 56: Handsfree Answerback

    You will need the programming template found at the front of this guide. See Getting Started for more information. ƒ••¤flfl‹›› 1. Press P0857846 Issue 02 and enter the internal number of the telephone twice. three times. Handsfree is not available to the telephone.

  • Page 57: Turning Privacy On Or Off For A Call

    Only two Norstar telephones in addition to the external caller can take part in this kind of conference. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the telephone twice. four times. ƒ°‹ P0857846 Issue 02...

  • Page 58: Making A Call Private

    You can display the current date and time while you are on a call. ƒ°‚‹ • Press P0857846 Issue 02 Answering calls / 45 ƒ‡‡ , you can see how long you spent The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds.

  • Page 59: Making Calls

    Use one of the features that make dialing easier. See “Time savers for making calls” on page 55. Displays P0857846 Issue 02 and dial (to talk without using the receiver). , press a line button, and dial (to talk without the The telephone you have called has no internal lines available.
  • Page 60 P0857846 Issue 02 Wait for the telephone to be answered. If no one answers, press LATER Again (page 52) or Message (page 82) feature, or press PRIORITY call. You cannot use Ring Again on your current call. You can only use Ring Again while you...

  • Page 61: Choosing A Line Using A Line Button

    Hotline is in use. Select a line and dial again. Press to send a message. See Messages. ˙ to switch between P0857846 Issue 02...

  • Page 62: Using A Line Pool To Make A Call

    The indicator turns off when a line becomes available. Changing how you dial your calls ƒ•°¤ • Press £ • Press or NEXT until the dialing mode you want appears. P0857846 Issue 02 ƒfl› ƒ•°¤ Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Making calls / 49...

  • Page 63: Using Standard Dial

    You cannot pre-dial a telephone number if all the lines on your telephone are busy. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide or OK to select the displayed dialing mode. © ƒ°fi ). This P0857846 Issue 02...

  • Page 64: When The Internal Number You Have Called Is Busy

    4. Press ‘ 5. Press 6. Press CHANGE to choose Y (Yes) or N (No) Displays P0857846 Issue 02 (the default System Coordinator and enter the internal number of the telephone twice. nine times. The display shows Priority call:. You tried to place a priority call to another Norstar telephone.

  • Page 65: Using Ring Again

    The party you are calling has eight seconds to decide whether to accept or reject your priority call. The telephone you are calling has already received a priority call or is unable to receive priority calls. before you hang up. ƒ¤ ƒ¤ ƒ£¤ P0857846 Issue 02...
  • Page 66 Press to use Ring Again. Press if you prefer to send a message. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 67 54 / Making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 68: Time Savers For Making Calls

    To select a line pool, press a programmed line pool button, or press a line pool access code. P0857846 Issue 02 ƒ•⁄ to program an external number or for an internal number. Choose a button and ∆...

  • Page 69: Using Intercom As The Line For Autodial

    You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external autodial. ˙ BKSP ˙ P0857846 Issue 02...

  • Page 70: Using Last Number Redial

    Press password). ≠ • Press you wish to program. P0857846 Issue 02 Time savers for making calls / 57 Press the memory button you want to program. Enter the number you want to program onto the button, then press Enter the number you want to program onto...

  • Page 71: Using Speed Dial

    The last number you dialed was a speed dial number that displayed a name rather than the number. The number will be dialed correctly, but you cannot see it. You have not dialed an external telephone number since the last power interruption or system reset. P0857846 Issue 02...

  • Page 72: Making A Speed Dial Call

    For the M7100 telephone, you can only select a line pool. • Enter the number you want to program. ˙ • Press Displays P0857846 Issue 02 Time savers for making calls / 59 ∆ and enter a line pool access or OK. Continue entering the number you wish to √...

  • Page 73: Using Saved Number Redial

    There is no line associated with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again. The system cannot dial the number stored. Reprogram the number. ƒfl‡ P0857846 Issue 02...

  • Page 74: Saving A Number

    • Press • Press CHANGE to choose Y (Yes) or N (No). Displays P0857846 Issue 02 Time savers for making calls / 61 while you are still on the call. when you are not on a call. ƒ•‚ ) to check the last number...
  • Page 75 62 / Time savers for making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 76: Handling Many Calls At Once

    • Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music). P0857846 Issue 02 ˙ alternates between two lines; Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 77: Holding A Call Exclusively

    Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ƒ˙ You have placed one or more calls on hold. The name of the line that has been held the longest is displayed. ƒ‡· . The line ƒ°‚⁄ P0857846 Issue 02...

  • Page 78: Transferring Calls

    P0857846 Issue 02 ƒ‡‚ Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ®...

  • Page 79: Canceling A Transfer

    Press to transfer the call to RETRY someone else. Press CANCL line button to reconnect to the call (on the ƒ£‡‚ M7100 telephone, press ® if you decide or the CALLBACK or the flashing P0857846 Issue 02...

  • Page 80: Using Camp-On

    Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones. P0857846 Issue 02 Transferring calls / 67 You entered an invalid internal number.
  • Page 81 The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. For other displays, see “Common feature displays” on page 149. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 82: Parking A Call

    External calls parked for longer than the programmed delay are returned to your telephone. Call Park can be disabled by your installer or customer service representative. P0857846 Issue 02 Transferring calls / 69 ƒ‡› ƒfl‚ ) or press PAGE to...

  • Page 83: Using Callback

    ƒfl‚ Record the code shown. Use Page ) or press announce the call and its retrieval code. All available retrieval codes are in use. Transfer the call or take a message instead. PAGE P0857846 Issue 02...

  • Page 84: Forwarding Your Calls

    P0857846 Issue 02 ƒ› and enter the number of the internal , all calls go to the destination you...

  • Page 85: Overriding Call Forward

    Busy” on page 24. Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 86: Dnd On Busy

    • make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls. P0857846 Issue 02 Forwarding your calls / 73 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 87: Line Redirection

    Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. ˙ or OK. or OK if the line you have chosen as the ƒ°› P0857846 Issue 02...

  • Page 88: Canceling Line Redirection

    ≠ 4. Press “ 5. Press redirect:. P0857846 Issue 02 Forwarding your calls / 75 ˙ or OK before all the lines light (the default System Coordinator and enter the internal number of the telephone twice.

  • Page 89: Turning The Redirect Ring For A Telephone On Or Off

    Press to cancel a previous REMOVE redirection. You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. P0857846 Issue 02...
  • Page 90 Displays while canceling redirection For other displays, see “Common feature displays” on page 149. P0857846 Issue 02 Forwarding your calls / 77 You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination.

  • Page 91: How Line Redirection Is Different From Call Forward

    In certain situations, callers may experience lower volume levels when you redirect calls to an external location. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ƒ . Do not press P0857846 Issue 02 ®...

  • Page 92: Communicating In The Office

    Page zone 0 is all zones. ƒfl⁄ Internal ƒfl¤ External ƒfl‹ Combined P0857846 Issue 02 ƒfl‚ and zone (0 to 6) (code 2 has no zones) and zone (0 to 6) Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 93: Activating And Deactivating The Ability To

    (the default System Coordinator and enter the internal number of the telephone twice. seven times. The display shows Paging. (the default System Coordinator and enter the internal number of the telephone twice. six times. The display shows Page Zone. P0857846 Issue 02...
  • Page 94 For other displays, see “Common feature displays” on page 149. Tip - person by placing a voice call to their telephone. P0857846 Issue 02 Communicating in the office / 81 Enter the desired page zone number (0- 6) or press You have entered a page zone code that is not between 0 and 6.

  • Page 95: Using Page With External Paging Equipment

    ƒ£⁄ Canceling a message you have sent • Press • Enter the internal number of the person to whom you sent the message. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide . The display reads Cancel for:. ƒ⁄ P0857846 Issue 02...

  • Page 96: Viewing Your Messages

    On a telephone with a one-line display ˙ • Press P0857846 Issue 02 Communicating in the office / 83 . The display shows the first message. to move through your messages. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 97: Viewing Messages You Have Sent

    You have one or more messages and one or ƒ°‚fl more new Call Logs. Press to change the first line of the display to the current time and date. ƒ⁄ to review messages to send a new P0857846 Issue 02...

  • Page 98: Using Voice Call

    • When someone makes a voice call to you, simply start talking. Your telephone’s microphone picks up your voice. P0857846 Issue 02 Communicating in the office / 85 You have no line button free with which to reply to a message.

  • Page 99: Preventing Voice Calls To Your Telephone Using Voice Call Deny

    Call Forward is turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. The line is open for you to speak. P0857846 Issue 02...

  • Page 100: Tracking Your Incoming Calls

    The long distance indicator, as well as the caller's name and number, may not be shown in the log, depending on the Call Display P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 101: Call Log Options

    Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping Norstar-PLUS Modular ICS 2.0 System Coordinator Guide . The display shows the current or OK to select the display option. ƒ•°› ƒ°⁄‹ ƒ°⁄fi P0857846 Issue 02...

  • Page 102: Viewing Your Call Log

    Display the item you want to erase. ˙ • Press ® • Press to exit. P0857846 Issue 02 Tracking your incoming calls / 89 . The display shows the number or or MORE. or ERASE. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ƒ°⁄¤ £...

  • Page 103: Making A Call Using Call Log

    Norstar-PLUS Modular ICS 2.0 System Coordinator Guide or UNDO immediately after accidentally erasing or TRIM, once for every digit that you want to . The displays reads New passwrd:. to enter Call Log. If you have ƒ•°fi P0857846 Issue 02...

  • Page 104: Changing Your Call Log Password

    Your installer or customer service representative can program each telephone to log calls coming in on a line automatically. Displays P0857846 Issue 02 Tracking your incoming calls / 91 . The display reads Old passwrd:. . The display reads Old passwrd:.
  • Page 105 The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see “Common feature displays” on page 149. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 106: Using Voice Mail

    To find out if your external voice message service will work with Norstar, or if you have any problems with your service, contact your voice message service provider. P0857846 Issue 02 Tracking your incoming calls / 93 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 107 94 / Tracking your incoming calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 108: Customizing Your Telephone

    Press a number on the dial pad to choose the contrast level you like best. On a two-line telephone, you can also use the UP and DOWN display buttons to adjust the contrast. P0857846 Issue 02 ƒ•‚ ƒ•‚ The display shows the number and name of the line.

  • Page 109: Changing The Language On The Display

    Press the memory button you want to program with a feature. • Enter the appropriate feature code you want to assign onto the button. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide on to a memory button, you ƒ•fi‚¤ onto a memory button. ƒ•‹ P0857846 Issue 02...

  • Page 110: Erasing A Feature Button

    Press the feature button. ˙ • Press Displays P0857846 Issue 02 Customizing your telephone / 97 (Language Choice) and or OK to erase the button. The name of the feature assigned to a button is displayed when you press the button. SHOW £...

  • Page 111: Moving Line Buttons

    Press the button of the line you want to move. Press have finished moving lines. Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, simply switch places. QUIT when you P0857846 Issue 02...

  • Page 112: Changing The Type Of Ring

    ƒ£°‚fl Restoring the messages and calls indication • Press P0857846 Issue 02 Customizing your telephone / 99 The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line.
  • Page 113 100 / Customizing your telephone Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 114: User Preferences

    You cannot make changes if the model is Other. ‘ • Press Preferences. P0857846 Issue 02 ƒ••°‡‹‡ ¤¤‡›¤ to move through all the telephones on the when you see the telephone you want to to move through all the subheadings in User...

  • Page 115: Changing Button Programming

    If the telephone has a CAP module, you can also press CAP1 to see the buttons on the module. ‘ • Press telephone. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide at Button prgrming. The display shows the to move through all the buttons on the P0857846 Issue 02...

  • Page 116: M7100 Telephone

    CAP module Use the display buttons to change the programming for a button. User Preferences programming cannot change the buttons that are used by lines, intercom, the handsfree feature, and incoming line groups. P0857846 Issue 02 M7310 telephone M7324 telephone Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 117: Changing User Speed Dial

    (71). to move through all the speed dial codes. at the code you want to change. and choose the line (or enter a code for a line ‘ when you see the feature P0857846 Issue 02...

  • Page 118: Changing Call Log Options

    The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone. P0857846 Issue 02 at Call log opt’ns… at Dialing opt’ns… Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 119: Changing The Telephone's Ring

    The button is used for intercom. Press to see more information about the button. You cannot store a feature or number on it. The button is used for an Answer DN. You cannot store a feature or number on it. to begin P0857846 Issue 02...
  • Page 120 CLR. The button is occupied by the Handsfree feature. You cannot store a feature or number on it. For other displays, see “Common feature displays” on page 149. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 121 108 / User Preferences Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 122: Telephone Features

    If automatic telephone relocation is enabled in programming by your installer or customer service representative, you can move your telephone from one Norstar jack to another without losing any of its custom programming. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 123: Stopping Calls From Ringing At Your Telephone Using Do Not Disturb (Dnd)

    Do Not Disturb also prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide while your telephone is ringing. ƒ£°fi Your telephone will receive calls normally. ƒ°fi P0857846 Issue 02...

  • Page 124: Using Background Music

    Turning Background Music off ƒ£°fl The music stops automatically if you make or answer a call or if you press P0857846 Issue 02 Telephone features / 111 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ƒ°fl...
  • Page 125 112 / Telephone features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 126: Isdn Terminals And Services

    ISDN terminals. Desktop conferencing ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 127: File Transfer

    By using ISDN and digital codecs (an analog to digital interface), broadcasters can transmit music, news, or commentaries with superior clarity. Video surveillance Dial-up access using videocodecs (an analog to digital interface) provides advanced surveillance on demand. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 128: Internet And Database Access

    •fi‚ • Press P0857846 Issue 02 ISDN terminals and services / 115 . Listen for three tones followed by dial tone. . Listen for a series of tones. . Listen for three tones followed by dial tone.

  • Page 129: Siemens Ewsd Switch

    Handsfree button, or by lifting the handset (if an ISDN line is your prime line). •‡¤ • Press Norstar-PLUS Modular ICS 2.0 System Coordinator Guide . Listen for a series of tones. • . Listen for three tones followed by dial tone. flfl to receive a P0857846 Issue 02...
  • Page 130 Handsfree button, or by lifting the handset (if an ISDN line is your prime line). •‡‹ • Press ® • Press P0857846 Issue 02 ISDN terminals and services / 117 . Listen for a series of tones. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 131 118 / ISDN terminals and services Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 132: Using System Features

    Turning Services on and off The master control for how different services and their schedules are used by your system is in programming. There are three settings: Manual, Automatic and Off. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 133 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide (the default System Coordinator twice. at Services. until you see the Service you want to program. ‘ until you see the schedule you and use CHANGE to select the setting that will P0857846 Issue 02...

  • Page 134: An Example Of How To Turn On A Service Manually

    ƒ°‡⁄ ƒ£°‡⁄ ƒ°‡¤ ƒ£°‡¤ ƒ°‡‹ ƒ£°‡‹ P0857846 Issue 02 Using System features / 121 (the default System Coordinator twice. at Services. The display shows Ringing . The display shows Sched:Nightˆ. and use CHANGE to set the Service to Manual.

  • Page 135: Viewing The Active Services From A Two-Line Display Telephone

    Press LIST. The display shows the first active Service and the schedule that is in use. • If there are several active Services, press NEXT to see them all. • Press EXIT to exit the feature. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 136: Viewing The Active Services From A One-Line Display Telephone

    Press ® to move through the active schedule. • Press to exit. Displays P0857846 Issue 02 Using System features / 123 . The display shows the first active £ You are viewing the active Services. Press ® NEXT to see the other active Services.

  • Page 137: Using Passwords

    Norstar-PLUS Modular ICS 2.0 System Coordinator Guide You have entered the Show Services feature code and there is no active Service. • There is a Service active in your system. Press LIST to view the active Services. ƒ°‡⁄ ) at that direct-dial P0857846 Issue 02...

  • Page 138: Using A Basic Password

    Registration password The Registration password is used to control the registration of Companion portables to the Norstar system. See the Norstar- Companion MICS-XC 2.0 System Coordinator Guide for more information. P0857846 Issue 02 Using System features / 125 ÅΘȈ ıÅÍÈÇ ¤¤‡›¤...

  • Page 139: Changing Passwords

    , CHANGE and the dial pad to enter the new (the default System Coordinator four times. at Passwords. until the display shows Call log pswds. and enter the internal telephone number of the , then press CLR to clear the password. P0857846 Issue 02...

  • Page 140: Using Special Telephones

    ≠ 5. Press ‘ 6. Press 7. Press CHANGE to select Set1, Set2, Set3, Set4, Set5 or None. P0857846 Issue 02 Using System features / 127 (the default System Coordinator at Terminals&Sets. . The display reads Capabilities. until the display reads D-Dial.

  • Page 141: Hotline

    1. Press ¤‹fl›fl 2. Press password). Norstar-PLUS Modular ICS 2.0 System Coordinator Guide The digit you dial in order to get the Label the telephone to inform anyone using © (the default System Coordinator on a hotline P0857846 Issue 02...

  • Page 142: Control Telephone

    Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full, Partial, and None. None allows you to access all features on your telephone. P0857846 Issue 02 Using System features / 129 at Terminals&Sets.

  • Page 143: Changing Set Lock Programming For A Telephone

    • using Call Forward all calls • using Send Message • using Trunk Answer • activating Services (the default System Coordinator at Terminals&Sets and enter the internal until the display shows Restrictions. twice. until the display shows Set lock. P0857846 Issue 02...

  • Page 144: Turning The Auxiliary Ringer For A Telephone On Or Off

    The Link signal can also be included as part of a longer stored sequence on an external autodial button or in a speed dial code. The Link symbol (¤) uses two of the 24 spaces in a dialing sequence. P0857846 Issue 02 Using System features / 131 (the default System Coordinator at Terminals&Sets.

  • Page 145: Preventing A Telephone From Using Link

    Norstar-PLUS Modular ICS 2.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the telephone three times. The display shows Restrictions. twice. three times. The display shows Allow link:. • inserts a 1.5 second pause into the dialing ƒ‡° P0857846 Issue 02...

  • Page 146: Long Tones

    Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system. P0857846 Issue 02 Using System features / 133 ƒ°‚°...

  • Page 147: Wait For Dial Tone

    You have entered a code that can only be used in a programmed autodial or speed dial sequence, not on a call you dial directly. Programmed Release and Run/Stop are for use in programmed dialing sequences only. £ after selecting the P0857846 Issue 02...

  • Page 148: Using Your Norstar System From An External Location

    Remember that a remote user can make long distance calls that will be charged to your company and can make page announcements in your office. P0857846 Issue 02 Using System features / 135 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 149: Direct Inward System Access

    When you hear a stuttered dial tone, enter your COS password. • Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 150: Tones

    Class of Service password apply, rather than the normal restriction filters. Similarly, when a remote user enters a Class of Service password on an incoming auto-answer line, the P0857846 Issue 02 Using System features / 137 ƒ...

  • Page 151: Changing Your Class Of Service

    Norstar system from an external location” on page 135. Displays Norstar-PLUS Modular ICS 2.0 System Coordinator Guide (Blank display) Enter your password. It will not be shown on the display. You have entered a password that is not programmed into your system. ƒfl° P0857846 Issue 02...

  • Page 152: General System Features

    Once you hang up, your telephone returns to pulse dialing. Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 153: Incoming Line Groups

    When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available. The M7100 telephone has no line buttons for its lines. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 154: Target Line

    If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime P0857846 Issue 02 General System features / 141 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 155: M7100 Telephone

    The M7100 telephone cannot have a applicable, special instructions for the M7100 telephone are included with each feature description. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide When you make a call and the ˙ © on the M7100 telephone. button. When P0857846 Issue 02...

  • Page 156: Memory Buttons

    Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not available on a one-line display. P0857846 Issue 02 General System features / 143 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...

  • Page 157: Prime Line

    Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ˙ Dial pad button ® • £ £ £ £ √ to adjust the volume. P0857846 Issue 02...

  • Page 158: Troubleshooting

    You can end the telephone testing session anytime by pressing testing those buttons. The test feature will time-out after 30 minutes of no activity. P0857846 Issue 02 Report this alarm and the time it occurred to your installer or customer service representative.

  • Page 159: Testing The Telephone Display

    £ ˙ , then or NEXT. to go ahead with a button test. button puts Rls button on the display briefly £ , then or NEXT twice. The display ˙ to go ahead with a handset test. P0857846 Issue 02...

  • Page 160: Testing The Telephone Headset

    You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button. P0857846 Issue 02 £ , then or NEXT until the display ˙...
  • Page 161 148 / Troubleshooting Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...

  • Page 162: Common Feature Displays

    Common feature displays You may see the following displays when you use a feature. P0857846 Issue 02 Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line.
  • Page 163 The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. No one answered the call you parked. The call has come back to you. Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 164 P0857846 Issue 02 Common feature displays / 151 You have used the Call Queuing feature without picking up the receiver. Auto Handsfree has not been assigned to your © telephone. You must use the receiver or to answer a call.
  • Page 165 You have entered an invalid line pool code or an invalid destination code. You have selected a line that is private to another telephone. The destination you have chosen for line redirection is restricted. √ P0857846 Issue 02...

  • Page 166: Index

    145 alarm telephone 145 Allow calls 110 allow redirect programming 75 Already joined 35 Already parked 70 P0857846 Issue 02 alternate services 119 analog terminal adapter (see ATA) announcement paging 79 Voice Call 85 Answer button 36...
  • Page 167 Call blocked 51 Call Display information 31 Call Duration Timer 45 Call Forward and Line Redirection, differences 78 automatic, changing settings Call Forward No Answer 22 Call Forward on Busy 24 canceling 71 Forward no answer 72 P0857846 Issue 02...
  • Page 168 Call Transfer 65 Call(s) bumped 92 Callback 70 Caller ID set 32 Calling 52 Camp denied 68 Camp max 68 P0857846 Issue 02 Camp to 68 Camped 68 camping calls (see Camp-on) Camp-on 67 Can't ring again 47 CANCEL 144...
  • Page 169 39 releasing a call, accidentally Supervision 139 display button equivalents for one- line display 144 buttons 4 Call information 32 changing the language 96 contrast 105 making darker or lighter 95 one-line 143 tone 134 P0857846 Issue 02...
  • Page 170 Exclusive Hold 51 Expensive route 47 external access to Norstar 135 autodial,programming 55 Call Forward (see Line Redirection) page 79 paging equipment 82 extra-dial telephone 124 P0857846 Issue 02 ƒ Autobumping canceling using autodial button external internal Background Music canceling...
  • Page 171 ˆ Coordinator fl· °‹ £°‡¤ turning off °‡¤ turning on £¤ ¤ canceling •fl using •°‚ £°‡⁄ turning off °‡⁄ turning on £°‡‹ turning off °‡‹ fl‡ turning on °‡‚ •› ‚ adding user making calls °‚fl P0857846 Issue 02...
  • Page 172 Background Music 111 Button Inquiry 95 Call Display 31 Call Duration Timer 45 Call Forward 71 Call Information 31 Call Log 87 P0857846 Issue 02 Call Park 69 Call Pickup 34 Call Queuing 64 Call Transfer 65 Callback 70 Camp-on 67...
  • Page 173 Programmed Release 133 run/stop 133 Wait for Dial Tone 134 Hotline bypassing 128 setting up the telephone 128 In use 84 In use SETNAME 92 Inactive feature 149 incoming call indicator 27 Incoming Line Group button 27 definition 140 P0857846 Issue 02...
  • Page 174 Group 4 fax using 114 Internet access using 115 LAN access using 114 LAN to LAN bridging using leased line backup using P0857846 Issue 02 network features 115 telecommuting using 114 videoconferencing and video telephony using 113 videosurveillance using 114...
  • Page 175 Conference Call M7310 telephone 3 Conference Call 38 memory buttons 143 splitting a Conference Call troubleshooting 145 M7324 telephone 3 CAP 29 Conference Call 38 memory buttons 143 splitting a Conference Call troubleshooting 145 maintaining security 136 P0857846 Issue 02...
  • Page 176 Move line from 98 Move line to 98 moving telephones 109 music, background 111 muting voice call tones 85 P0857846 Issue 02 names spelling out 16 New calls begin 92 night control phone (see control telephone) Night Sched 124...
  • Page 177 44 private branch exchange, accessing from Norstar (see also host system dialing signals) 131 call 45 line 144 Program and HOLD 57 Program and OK 57 Programmed 57 Programmed Release 133 programming basics administration programming 2 P0857846 Issue 02...
  • Page 178 18 Restriction service 119 Ringing service 119 Routing service 119 System Speed Dial 15 time and date 13 telephones P0857846 Issue 02 allowing Line Redirection auxiliary ringer 131 Call Display 33 Call Forward 22 ª Call Forward delay 72 Call Pickup 34 º...
  • Page 179 Saved Number Redial, programming 61 saving a number (see Saved Number redial) Sched 4 124 Sched 5 124 Sched 6 124 scheduled services 119 security recommendations 136 system 135 Select a line 48 Select line out 77 P0857846 Issue 02...
  • Page 180 Wait for Dial Tone 134 special telephones 127 Speed Dial adding or changing 15 changing User Speed Dial P0857846 Issue 02 choosing a system code 15 choosing the display 16 host system signaling codes making a call 59 programming 15...
  • Page 181 * 123 UPDATE 10 Use line pool? 151 ƒ•• Ë͉ User Preferences 101 User Speed Dial 58 using Call Forward 71 using Do Not Disturb 110 using Norstar remotely 135 using this guide 1 handset 146 – – P0857846 Issue 02...
  • Page 182 Norstar system 93 using Call Forward 73 volume bar 144 control 144 Wait for Dial Tone 134 wall mounting telephones 144 Your list full 85 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Index / 169...
  • Page 183 170 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02...
  • Page 184 Thank you. We appreciate your time and consideration. Nortel Product Training and Documentation Return mail address: Documentation User Comments Survey Nortel Product Training and Documentation P.O. Box 833858 M/S H300 Richardson, TX 75083-3858 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide...
  • Page 185 4. Is this document clearly written? 5. Is the information in this document complete for its purpose? 6. Does this document help you do your job? Comments: Optional: Your name Company Norstar-PLUS Modular ICS 2.0 System Coordinator Guide 1-972-684-8699 P0857846 Issue 02...
  • Page 187 After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.

This manual is also suitable for:

M7310M7324Norstar plus modular ics 2.0 na

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