Siemens hipath 1100 Service Manual page 212

Configuring the System Specifically for the Client
Comments about the System's Programming Codes
Collect Call Barring for UCD Group (007)
When collect call barring is activated, all collect calls are automatically rejected by the
system (for Brazil only). The system bypasses Collect Call Barring for members of a
UCD Group, that is, call barring for the group is only verified.
If a call has been answered at least once by the system, Collect Call Barring cancels
the blocking.
When an incoming call over a digital line is forwarded for not being answered (*14)
and Collect Call Barring is activated, the call will ring at the first DID for the external
line.
Message Waiting for UCD Queue (024)
Links a recorded announcement (or Music on Hold) for a UCD Group when all group
extensions are busy.
UCD Queue Size (025)
This setting specifies the UCD Queue size for calls on hold for each UCD Group.
Timeout for Activating a Call Waiting Message for a UCD Queue (026)
This setting specifies the time between queued calls and the recorded announce-
ment (or music).
UCD Overflow Call Destination (027)
This setting specifies the location to which a UCD will be forwarded when:
• All agents are logged out
• A UCD Queue reaches the maximum number of calls waiting
• The queue's overflow timeout expires.
Different overflow locations can be set for each UCD Group.
Round-robin Distribution of Calls to Agents (028)
This setting allows you to configure a round-robin type distribution of calls so each
call rings automatically at the station of the next available agent. If no agents are
logged in, calls are forwarded to an overflow call destination.
Time for Agent's Notes (029)
This features allows you to set a period of time for the agent to leave the Group with-
out being disturbed and make notes about a call.
7-28
For internal distribution only
A31003-K1250-S100-12-7619
HiPath 1100, Service Manual