6 Troubleshooting; About; Introduction To Treadmill Troubleshooting; Validate A Customer Reported Issue - Precor GEN06 Series C952 Service Manual

6 Troubleshooting

About

This section contains troubleshooting information to help you identify, isolate, and resolve com-
ponent and system issues.
Troubleshooting issues is an investigative process that utilizes audio/visual cues, error code
information (if available), system/component troubleshooting procedures, and experience to
fix the problem.
Start by reviewing the "Introduction to Troubleshooting" topic which will give you a systematic
approach to resolving an issue.
Information to help troubleshoot issues
System and Component Troubleshooting procedures
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Error Codes (see
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Service Bulletins
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IMPORTANT: Error Code description and Troubleshooting information is contained in
the Error Code Troubleshooting Guide , see
However, not all system issues will create an error code event. For these types of issues you
will use audible and visual indicators in conjunction with the Diagnostic Tests to troubleshoot
and resolve the issue.

Introduction to Treadmill Troubleshooting

Validate a customer reported issue:

Always validate and confirm a customer reported failed condition. The failure that is reported
may differ from your observations as a trained technician. Many reported failure are not true
failures and can be fixed without a customer visit. Make sure the unit power is connected and
switched ON. Question the customer about the issue for other possible simple solutions. After
confirming this is a real failure, continue with Troubleshooting Basic Steps to troubleshoot and
fix the issue.

Basic Steps

Review the entire Troubleshooting Basic Steps information before starting the troubleshooting
process. These steps are intended to help you systematically troubleshoot and fix treadmill fail-
ures.
Verify input Power; always begin by verifying the input power is connected and
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switched "ON". Also make sure the input power is within the specified power limits
("General Information" on
will cause operational failures.
(Undefined variable: TRM700-16Base.ServiceManualTitle)
"Error Code Troubleshooting
page 3). Poor quality, intermittent, or out-of-spec input power
Guide")
Error Code Guide.pdf.
6 Troubleshooting
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