Troubleshooting; About; Introduction To Troubleshooting; Basic Steps - Precor GEN06 Series Service Manual

Troubleshooting

About

This section contains troubleshooting information to help you identify, isolate, and resolve com-
ponent and system issues.
Review the Introduction To Troubleshooting section below to learn about the troubleshooting
process, troubleshooting best practices, and other pertinent information that will help you effi-
ciently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
Review the "Introduction To Troubleshooting" below
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Review the Error Log for active error codes, see the
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page 95 and "Standard Error Codes" on page 92
Refer to the Error Code Troubleshooting Guide
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troubleshooting repair information.
If the machine supports the Active Status Light feature, review the
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ive Status Light
Review the System Troubleshooting Procedures topic for possible related issue fixes or
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repairs, see "System Troubleshooting Procedures" on page

Introduction To Troubleshooting

Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and return
to service. The following information will help you to systematically troubleshoot and resolve
issues.

Basic Steps

Validate the customer reported issue:

The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
(powered units only) Always ask the customer if the unit power is connected and
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switched ON.
Further interrogate the customer to determine if this is the real issue requiring an on-site
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visit or possibly a different issue that can be simply resolved over the phone.
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Active Status Light: Service and maintenance status light.
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
(ASL)).
section below.
"Error Log & CPA Event Log" on
topics.
for error code description and
ASL
99.
7 Troubleshooting
About
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topic (see Act-
Page 88