Components; Returning A Qfx5100 Device Or Component For Repair Or Replacement - Juniper QFX5100 Hardware Manual

CHAPTER 18
Contacting Customer Support and
Returning the Chassis or Components

Returning a QFX5100 Device or Component for Repair or Replacement

Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Returning a QFX5100 Device or Component for Repair or Replacement on page 167
Locating the Serial Number on a QFX5100 Device or Component on page 168
Packing a QFX5100 Device or Component for Shipping on page 170
Contacting Customer Support to Obtain Return Material Authorization on page 172
If you need to return a QFX5100 switch or component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on a QFX5100 Device or Component" on page
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
2.
Assistance Center (JTAC) as described in Contacting Customer Support to Obtain a
Return Materials Authorization for a QFX Series Device or Component.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
QFX5100 Device Hardware Overview on page 3
168.
"Packing a QFX5100 Device
170.
.
"Locating the
167