Return Procedure For The Srx550 High Memory Services Gateway - Juniper SRX550 Hardware Manual

SRX550 High Memory Services Gateway Hardware Guide
Related
Documentation

Return Procedure for the SRX550 High Memory Services Gateway

Related
Documentation
180
Return Procedure for the SRX550 High Memory Services Gateway on page 180
Listing the SRX550 High Memory Services Gateway Component Serial Numbers with
the CLI on page 181
Locating the SRX550 High Memory Services Gateway Chassis Serial Number and
Agency Label on page 181
Packing the SRX550 High Memory Services Gateway for Shipment on page 183
Packing SRX550 High Memory Services Gateway Components for Shipment on page 184
To return an SRX550 High Memory Services Gateway or component to Juniper Networks
for repair or replacement:
Determine the part number and serial number of the services gateway or component.
1.
Obtain a Return Materials Authorization (RMA) number from JTAC.
2.
NOTE: Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
Pack the SRX550 High Memory Services Gateway or component for shipping.
3.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
States) or 1-408-745-9500 (outside the United States).
Contacting Customer Support on page 179
Locating the SRX550 High Memory Services Gateway Chassis Serial Number and
Agency Label on page 181
Locating the SRX550 High Memory Services Gateway Mini-PIM and GPIM Serial Number
Labels on page 181
Listing the SRX550 High Memory Services Gateway Component Serial Numbers with
the CLI on page 181
Packing the SRX550 High Memory Services Gateway for Shipment on page 183
Packing SRX550 High Memory Services Gateway Components for Shipment on page 184
.
or call 1-888-314-JTAC (within the United
Copyright © 2016, Juniper Networks, Inc.