Contacting Customer Support And Returning Components; Return Procedure For The Srx240 Services Gateway; Locating Srx240 Services Gateway Component Serial Number And Agency; Labels - Juniper SRX240 Hardware Manual

CHAPTER 19
Contacting Customer Support and
Returning Components

Return Procedure for the SRX240 Services Gateway

Copyright © 2015, Juniper Networks, Inc.
Return Procedure for the SRX240 Services Gateway on page 125

Locating SRX240 Services Gateway Component Serial Number and Agency

Labels on page 126
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 127
Packing the SRX240 Services Gateway and Components for Shipment on page 128
Follow the tasks list provided in
Gateway or component to Juniper Networks for repair or replacement:

Table 45: Return Procedure for SRX240 Services Gateway

Step Task
1 Determine the part number and serial
number of the services gateway or
component.
2 Obtain a Return Materials Authorization
(RMA) number from JTAC.
3 Pack the SRX240 Services Gateway or
component for shipping.
NOTE: Do not return the device or any component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer via collect freight.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html
Table 45 on page 125 to return an SRX240 Services
For more information, see
"Locating SRX240 Services Gateway
Component Serial Number and Agency
Labels" on page 126
"Juniper Networks Technical
Assistance Center" on page 118
"Packing the SRX240 Services
Gateway and Components for
Shipment" on page 128
.
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