Customer Service & Assistance; Questions And Answers - Gigaset N510 IP PRO Manual

Customer Service & Assistance
Questions? For rapid assistance, refer to this user guide or visit www.gigaset.com/pro.
The trade outlet where you bought your PABX will be happy to help with further ques-
tions relating to your Gigaset Professional PABX.

Questions and answers

If you have any queries about the use of your telephone, visit our website at
www.gigaset.com/pro/wiki.
The table below contains a list of common problems and possible solutions.
The display is blank.
¥
The phone is not connected to the mains power supply.
Check the mains connection (
No connection between the base and handset.
¥
1. The handset is outside the range of the base.
Move the handset closer to the base.
2. The range of the base is reduced because Eco Mode mode is activated. ¥
Deactivate Eco Mode (
base.
3. The handset has not been registered or was de-registered due to the registration of an addi-
¥
tional handset (more than six DECT registrations).
Register the handset again (
¥
4. The firmware is currently being updated.
Please wait until the update is complete.
¥
5. The base is not activated.
¥ Check the base power adapter (
If the base is powered by PoE, check the router's power supply.
Some of the select services do not work as specified.
¥
Features are not activated.
Query with the network provider.
Error tone sounds after system PIN prompt.
¥
You have entered the wrong system PIN.
Repeat input of system PIN.
The other party cannot hear you.
¥
The handset may be muted.
Unmute the microphone on the handset.
The number of the caller is not displayed despite CLIP/CLI being activated.
Calling Line Identification is not enabled. ¥
The caller should ask the network provider to enable Calling Line Identification.
£
page 11).
£
page 67) or reduce the distance between the handset and the
£
page 69).
£
page 11).
Customer Service & Assistance
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