IBM Infoprint 6700 Series User Manual page 333

Table 17. LCD Message Troubleshooting (continued)
Displayed Message
POOR SCANNING
Inspect head
POWER SAVER MODE
PRINT HEAD COLD
See Manual
PRINT HEAD HOT
See Manual
PRINT HEAD UP
Close Print Head
PRINTER HOT
See Manual
PRINTER UNDER
REMOTE CONTROL
PWR SUPPLY HOT
See Manual
Can User
Explanation
Correct?
Yes/No Data validation failure:
Defects failure; blemishes
with the bar code are
detected.
Yes This is a status message.
The printer is in low-energy
idle state, the fan and higher
voltages are off, and only
+5Vdc logic circuits are
active.
Yes Printer is in a cold
environment or connector
P401 has become dislodged
from the back of the
printhead.
Yes/No The printhead has become
overheated.
Yes Printhead is not closed and
completely latched.
Yes/No The printer has detected
higher than usual
temperatures on the
controller PCBA.
Yes Indicates that remote
management software has
control of the printer.
Yes Power supply is hot.
Fault Messages
Solution
1. Check paper and ribbon to make
sure they are clean, unwrinkled,
and installed properly.
2. Clean printhead.
3. If message persists, replace the
printhead.
No action required.
1. Reseat P401 on printhead.
2. Change the printhead.
3. Place printer in a warmer location.
4. If problem persists, contact your
authorized service representative.
1. Allow the printhead to cool down for
5 minutes, then press PAUSE.
Resume printing.
2. If possible, reduce print intensity.
3. If problem persists, contact your
authorized service representative.
Close and latch the printhead pivoting
deck.
1. Determine that the fan is operating
and that all air vents are
unobstructed.
2. Power off the printer for 15
seconds, then power the printer
back on.
3. Move the printer to a cooler
location.
4. If the problem persists after moving
the printer to a cooler location,
contact your authorized customer
service representative.
Press any key on the printer.
1. Determine that the fan is operating
and that all air vents are
unobstructed.
2. Move the printer to a cooler area.
3. If the problem persists, contact your
authorized customer service
representative.
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