Table of Contents
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Chapter
5
Restore The Printer To Operation
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
PAPER OUT
Load Paper
PAPER OUT
TIMEOUT
PARITY ERROR
POOR SCANNING
Check Head&Heat
POOR SCANNING
Check media
332
Can User
Explanation
Correct?
Yes
The printer does not sense
media:
•
Media was not installed
or has run out.
•
A break in media has
occurred.
•
Media was not routed or
installed correctly.
•
The media sensor is not
positioned correctly.
•
Media is installed
correctly, but the sensor
is not detecting it.
•
Gap/Mark Threshold
value may be set too
high and/or Paper Out
Threshold may be set
too low.
•
The printer detected a
false PAPER OUT
when changing from
Advanced Gap or
Advanced Notch to Gap
or Mark sensing or vice-
versa.
Yes
In the CT emulation with a
coax interface, a time-out
message is sent to the host if
paper is not loaded within 10
minutes after PAUSE was
pressed to clear a paper out
fault.
Yes
Parity error (serial interface).
Yes
Data validation failure:
The ratio between bar code
elements is too small.
Yes
Data validation failure:
The bar code is only good in
small bands that are difficult
to scan.
Solution
1. Install media. If a break occurred,
reinstall the media. Press the
PAUSE key to clear the fault
message. Check the media
installation procedures on page 44.
2. Verify the lower media sensor is
properly positioned under the
media. If Advanced Gap or
Advanced Notch is selected, verify
the upper media sensor is
positioned above the lower media
sensor. Run Auto Calibrate to
improve the ability of the sensor to
detect the installed media.
3. Check if the Gap/Mark Threshold is
too high or the Paper Out Threshold
is too low. Lower the Gap/Mark
Threshold or raise the Paper Out
Threshold value.
4. If using media with no gaps or black
marks, perform Auto Calibrate to
establish a valid Paper Out
Threshold.
5. If the printer detected a false
PAPER OUT when changing from
Advanced Gap or Advanced Notch
to Gap or Mark sensing or
vice-versa, press the PAUSE key
and run Auto Calibrate.
Load media and run a print test. If the
message persists, contact your
authorized service representative.
Check your serial host interface
parameter settings. If necessary,
change them so they match the
settings of the attached host.
Adjust heat/speed/pressure.
Check for ribbon wrinkle. Roll wrinkled
area onto take-up spindle.
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