Table 1 Alert Codes and Troubleshooting
Applicable
Alert
Priority
System
Code
Condition
Component(s)
601
Minor
Heat Pump
611
Critical
Thermostat
612
Critical
Thermostat
700
Moderate
Thermostat
701
Moderate
Thermostat
702
Moderate
Thermostat
703
Moderate
Thermostat
704
Moderate
Thermostat
705
Moderate
Thermostat
65537
Critical
Thermostat
65539
Critical
Thermostat
Critical alerts are displayed on the Home screen, in the Homeowner alert button, and in the Installer alert button.
Minor and moderate alerts are found only in the Installer alert button.
Actual Displayed Alert
Component or System Operational State and Troubleshooting Tip
Text
√
This is a low ambient protection feature.
√
Outdoor unit has been lock out (will not run) due to low ambient conditions.
√
Outdoor unit will not operate when the outdoor ambient is at or below 4°F
OD Unit Low Ambient
(20°C).
Operational Lockout
√
If the unit is satisfying a demand (running) and the outdoor ambient drops
below 4°F (20°C), the unit will continue to operate until the demand has
been satisfied or the outdoor ambient drops to 15°F (26°C) which will re
sult in the unit being locked out (shut down).
√
This alert will automatically notified the user that based on on the freeze pro
tection parameter setting, the system will automatically turn on heating to
Low Room Temperature
protect the space.
Detected
√
The freeze alert protection parameter range is 30°F to 50°F. Default is 40°F.
√
This alert will automatically notified the user that based on on the indoor
heat protection parameter setting, the system will automatically turn on
High Room Temperature
cooling to protect the space.
Detected
√
The heat alert protection parameter range is 80°F to 100°F. Default is 90°F.
The temperature sensor in the thermostat is not working properly.
The temperature sensor in
√
Recalibrate thermostat to clear.
the thermostat is not
working properly.
√
Replace thermostat if needed.
The thermostat is reading
indoor temperatures
above the pre-pro
grammed limit.
√
Recalibrate thermostat to clear
The thermostat is reading
√
Cool thermostat
indoor temperatures be
√
Adjust set point.
low the pre-programmed
limit.
√
Replace thermostat, if needed.
The humidity sensor in the
thermostat is not working
properly.
The thermostat is reading
indoor humidity levels
above the pre-pro
grammed limit.
√
Recalibrate thermostat to clear.
The thermostat is reading
√
Replace thermostat, if needed.
indoor humidity levels be
low the pre-programmed
limit.
√
Base not detected for more than 30 seconds.
Missing Mag-Mount Base
√
Amber LED is displayed on Smart Hub.
√
Mount and wire Mag-Mount before powering up Smart Hub.
√
HD Wall Display not detected for more than 30 seconds.
Missing HD Wall Display
√
Solid blue LED will appear on Mag-Mount if powered.
√
Blinking blue LED will appear if not communicating with Smart Hub.
68
How to clear alert code
Automatically clears when low
temperature condition no longer
exists.
Automatically clears when condi
tion is resolved.
Automatically clears when condi
tion is resolved.
Automatically clears when the
system detects that the issue no
longer exists.
Automatically clears when the
system detects that the issue no
longer exists.
Automatically clears when the
system detects that the issue no
longer exists.
Automatically clears when the
system detects that the issue no
longer exists.
Automatically clears once is de
tected for two seconds.
Automatically clears once is de
tected for two seconds.