Alcatel-lucent 8028s Premium Manuals

Table of Contents

4

8078S Bluetooth/ 8078S Premium Deskphone

10

Phone Description

10

Main Screen and Navigation Keys

10

Call Management Screen

11

Access to the User Local Menu

11

Change the Theme (Skin) of Your Phone

11

Busy Light Logo on Back Shell

12

Bluetooth Smart Ready

12

8068S Bluetooth/ 8068S Premium Deskphone

13

Phone Description

13

Main Screen and Navigation Keys

13

Call Management Screen

14

Access to the User Local Menu

14

Change the Theme (Skin) of Your Phone

15

Busy Light Logo on Back Shell

15

Bluetooth Smart Ready

15

8058S Premium Deskphone

16

Phone Description

16

Dual Display Mode

16

Main Screen and Navigation Keys

17

Call Management Screen

17

Access to the User Local Menu

18

Change the Theme (Skin) of Your Phone

18

Busy Light Logo on Back Shell

18

8028S Premium Deskphone

19

Phone Description

19

Main Screen and Navigation Keys

19

Call Management Screen

20

Access to the User Local Menu

20

Changing or Updating the Paper Label

20

8018 Deskphone

21

Phone Description

21

Main Screen and Navigation Keys

21

Call Management Screen

22

Changing or Updating the Paper Label

22

Function Keys and Programmable Keys

22

8008 Deskphone

23

Phone Description

23

Main Screen and Navigation Keys

23

Call Management Screen

24

Function Keys and Programmable Keys

24

Welcome Screens

25

Homepage Description

25

User Local Menu

26

Status Icons/ Call Icons

27

Permanent Features Keys

28

Keyboard

29

Magnetic Alphabetic Keyboard (8078S, 8068S, 8058S, 8028S Premium Deskphone)

29

Alpha-Numeric Keyboard (8008/8018 Deskphone)

30

Description of the Connectors

31

Add-On Module

32

Install the Add-On to the Deskphone

32

Install more than One Add-On Module

33

Attach the Add-On with the Clip

33

Changing or Updating the Paper Label

34

ALE Wideband Bluetooth® Handset

35

Voice Prompts

36

Installing or Replacing the Bluetooth® Handset Battery

36

Pairing and Connecting the Bluetooth® Wireless Handset

36

ALE Bluetooth® Handset

37

Led

38

Installing or Replacing the Bluetooth® Handset Battery

38

Pairing and Connecting the Bluetooth® Wireless Handset

39

Install a Comfort Wired Handset

39

Audio Encryption

40

Identify the Terminal You Are on

41

Consulting the Call Log

41

Consulting All Calls

41

Delete All Call Logs

41

Making a Call

42

Receiving a Call

42

Ignore Call

43

Switching between Audio Modes

43

Activating the Loudspeaker During a Conversation (Handset Lifted) - Group Listening Feature

44

Making Calls by Name (Company Directory)

44

Make Calls Via Your Programmed Call Keys (Perso Page/F1 and F2 Keys/Add-On Module)

45

Redialing

45

Redialing the Last Number Dialed (Redial)

45

Call Back One of the Last 8 Numbers Dialed

45

Callback Requests

45

Call Back an Unanswered Call

45

Call Back the Last Caller

45

List of Last Callers

46

Delete the List of Unanswered Calls

46

Requesting Automatic Callback if Internal Number Is Busy

46

Receiving Interphony Calls

46

Sending DTMF Signals

47

Mute, so that Your Contact Cannot Hear You

47

From the Set

47

From the Bluetooth® Handset (Bluetooth® Wireless Handset)

47

From the Headset

47

Forwarding Calls to Your Voice Message Service

47

Consulting Your Voice Mailbox

48

Sending a Text Message to an Internal Contact

48

Consulting Text Messages

49

Lock / Unlock Your Telephone

49

Other Methods for Calling a Second Contact

50

Release the Second Call and Recover the Call on Hold

50

Answering a Second Call During a Conversation

50

Making a Second Call During a Conversation

50

Switching between Calls (Broker Call)

51

Transferring a Call

51

Three-Way Conference with Internal And/Or External Contacts (Conference)

51

Cancel Conference and Return to First Contact (if Conference Is Active)

51

Hang up on All Participants (if Conference Is Active)

51

After the Conference, to Leave Your Two Contacts Talking Together

51

View Information about the Other People in the Conference

51

Talk Simultaneously to more than 2 Contacts

51

Placing a Call on Hold (Hold)

52

Exclusive Hold

52

Common Hold

52

Placing an Outside Call on Hold (Parking)

52

Intrusion into an Internal Conversation (Barge-In)

53

Protect a Call against Intrusion

53

Signal Malicious Calls

53

Recording the Current Conversation

53

Answering the General Bell

54

Manager/Assistant Filtering

54

Call Pick-Up

54

Hunting Groups

54

Calling an Internal Contact on His/Her Pager

55

Answering a Call on Your Pager

55

Calling a Contact on His/Her Loudspeaker

55

Broadcasting a Message on the Loudspeakers of a Station Group

55

Forwarding Calls to Another Number (Immediate Forward)

56

Forwarding Calls if You Do Not Answer or if You Are Busy

56

Do Not Disturb

56

Forwarding Calls to Your Pager

57

Forwarding Your Calls from the Receiving Terminal ('Follow Me')

57

Applying a Selective Forward

57

Cancelling All Forwards

58

Leaving a Text Message for Internal Callers

58

Charging Your Calls Directly to Business Accounts

59

Finding out the Cost of an Outside Call Made for an Internal User from Your Terminal

59

Initializing Your Voice Mailbox

60

Customizing Your Voice Greeting

60

Modify the Password for Your Phone Set

60

Modify the Password for Your Voice Mailbox

61

Adjusting the Audio Functions

61

Choose the Tune

61

Adjusting the Ringer Volume

61

Activate/Deactivate Silent Mode

61

Activate/Deactivate Meeting Mode (Progressive Ringing)

62

Activate/Deactivate Discreet Ring Mode

62

Adjust Ringer Volume While a Call Arrives

62

Adjusting the Brightness of the Deskphone (8078S, 8068S, 8058S, 8028S Premium Deskphone)

62

Auto-Adjusting of the Brightness

62

Adjust the Brightness When the Phone Is in Use

62

Adjust the Dimmed Brightness When the Phone Is Not in Use

62

Set the Delay before the Brightness Is Dimmed When the Phone Is Not in Use (Screensaver)

63

Adjusting the Contrast of the Display (8028S, 8018, 8008)

63

Selecting the Welcome Page

63

Selecting Language

63

Programming Keys for Call Numbers and Functions (Perso Page/F1 and F2 Keys/Add-On Keys)

64

Other Possibilities

64

Modify a Programmed Key

65

Delete a Programmed Key

65

Programming an Appointment Reminder

65

Call the Associated Set

65

Forward Your Calls to the Associated Number

66

Modify the Associated Number

66

The Tandem Configuration

66

Create, Modify or Consult Your Interphony List (Max. 10 Numbers)

66

Install a Jack Accessory (Headset, Hands-Free, Loudspeaker) (8078S, 8068S, 8058S, 8028S Premium Deskphone)

67

Install a USB Accessory (Headset, Handsfree, Loudspeaker)

67

Install a RJ9 Headset (8008 Deskphone)

68

Manage Connected Devices

68

List of Connected Devices

68

Default Device

68

Installing and Using an ALE Bluetooth® Wireless Handset

68

Installing a Bluetooth® Wireless Technology Headset (Pairing)

69

Using a Bluetooth® Wireless Technology Headset

69

Display All Paired Bluetooth® Devices

69

Removing a Bluetooth® Accessory (Headset, Handset, Etc.)

70

Pair Your Phone as a Bluetooth® Device

70

Configure Your Phone for Teleworking

71

First Connection as Teleworking

71

Change the Configuration

72

PIN Code

73

Reset Your PIN Code

73

Reconnect Your Deskphone in Your Business Place

73

Reconnect Your Deskphone in Remote Place

74

Technical Code (Left) / Date Code (Right)

75

Software Version

76

Hardware Model

76

Phone Auto Test

76

Initiate a 'Meet Me' Conference

77

Join a 'Meet Me' Conference

77

Agent Set

78

Open an Agent Session (Logon) - Agent Set

78

For a Decision Maker Agent

78

ACD Application Welcome Screen - Agent Set

78

Close an Agent Session (Logoff)

79

Supervisor Station

79

Open a Supervisor Session (Logon)

79

Processing Group- Supervisor Entry/Withdrawal

79

Supervision or Acceptance of an Assistance Request

80

Close a Supervisor Session

80

Making a Call

81

Take the Line

81

Call by Dialing Internal Number of Your Contact

81

Call Using Your Contact's URI

81

Make a Call Using the Personal Phone Book

81

Redialing the Last Number Dialed

82

Receiving a Call

82

Stop the Ringer

82

Reject the Call Displayed

82

Answer the Call

82

Making a Second Call During a Conversation

82

To Cancel Your Second Call and Recover the First

83

Answering a Second Call During a Conversation

83

Placing a Call on Hold (Hold)

83

Switching between Calls (Broker Call)

84

Transferring a Call

84

Three-Way Conference with Internal And/Or External Contacts (Conference)

84

Hang up on All Participants (if Conference Is Active)

84

After the Conference, to Leave Your Two Contacts Talking Together

84

Mute, so that Your Contact Cannot Hear You

84

Adjust Audio Volume

85

Forwarding Calls to Another Number (Immediate Forward)

85

Modify the Forwarding

85

Cancel the Forwarding

85

Adjusting the Audio Functions

85

Choose the Tune

85

Adjusting the Ringer Volume

85

Activate/Deactivate Silent Mode / Activate/Deactivate Meeting Mode (Progressive Ringing)

86

Activate/Deactivate Discreet Ring Mode

86

Adjust Ringer Volume While a Call Arrives

86

Selecting Language

86

Sending DTMF Signals

86

Conference Module

87

EHS Interface

87

Other Accessories (Headsets)

87

List of Accessories

87

Jack 3.5 MM 4-Pole Corded Headset

87

USB Headset

87

Bluetooth® Headset

87

Adapter

87

8115/8125 Audioffice

88

Box Content

88

Description

89

Set-Up

89

Connect Your Devices

90

Bluetooth®(8125 Audioffice)

90

Use Your Device

91

Use the 8125 Audioffice with Your Mobile

92

USB External Ringing Interface Module (USB Interface Module 2 Relays 3GV28184AA)

93

Installation

93

Connect the Device

93

External Ringing Interface Module (MWS 3GV28050AA)

95

List of Supplies

95

Installation

95

Connect the Device

96

Wall Mounting Kit

97

8068S, 8058S, 8028S Premium Deskphone

97

8018 Deskphone

98

8008 Deskphone

99

Connect a 3 Pole Jack Headset

100

Alcatel-Lucent Enterprise Application Partner Program

101

Alcatel-Lucent 8028s Premium Manuals

Alcatel-Lucent 8028s Premium User Manual (109 pages)

Table of Contents

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Table of Contents

Alcatel-Lucent 8028s Premium User Manual (71 pages)

Table of Contents

1 Getting to Know Your Telephone

2 Using Your Telephone

3 During a Conversation

4 Sharing

5 Keep in Touch

6 Managing Your Charges

7 Programming Your Telephone

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8 'Meet Me' Conference

9 Acd: Agent Set/ Supervisor Station

10 Use the Telephone in Sip or 'Safe ' Mode

11 Accessories

Alcatel-Lucent 8028s Premium User Manual (94 pages)

Table of Contents

Getting to Know Your Telephone

Using Your Telephone

During a Conversation

Sharing

Keep in Touch

Managing Your Charges

Programming Your Telephone

Meet Me' Conference

Acd: Agent Set/ Supervisor Station

Use the Telephone in Sip Survivability ('Safe' Mode)

Accessories

Technical Specifications

Ordering Information

Guarantee and Clauses

Alcatel-Lucent 8028s Premium User Manual (70 pages)

Table of Contents

1 Getting to Know Your Telephone

2 Using Your Telephone

3 During a Conversation

4 'Meet Me' Conference

5 Sharing

6 Keep in Touch

7 Programming Your Telephone

8 Acd: Agent Set/ Supervisor Station

9 Accessories

10 Guarantee and Clauses

Alcatel-Lucent 8028s Premium User Manual (60 pages)

Table of Contents

Alcatel-Lucent 8028s Premium User Manual (33 pages)

Table of Contents

Getting to Know Your Telephone

Contacts Management

Using Your Telephone

During a Conversation

Keep in Touch

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