Placing A Test Call; Conditions Of Fielding - Polycom HDX Systems Deployment Manual

Deployment Guide for Maximum Security Environments
Command
swu_startupdate.cgi
swu_switchmode.cgi
swu_updaterestoreimage.cgi
swu_updatetasks.cgi
swu_updatetype.cgi
updatetime.cgi
whitelistupdate.cgi
writeclosedcaption.cgi

Placing a Test Call

Conditions of Fielding

26
Description
Begins the softupdate process
Switches the system to softupdate mode
Reloads the current web page
Sets the update tasks to be performed
Sets the type of update to perform, typical or custom
Updates the system time
Updates the Whitelist with the allowed patterns of the IP addresses
Displays closed captioning on video screen
To troubleshoot any issues making video calls, call a Polycom video site to test
your setup. A list of worldwide numbers that you can use to test your Polycom
RealPresence Group system is available at www.polycom.com/videotest.
Try these best practice methods:
• Make sure the number you dialed is correct, then try the call again. For
example, you might need to dial 9 for an outside line or include a long
distance access code or country code.
• To find out if the problem exists in your system, ask the person you were
trying to reach to call you instead.
• Find out if the system you are calling is powered on and is functioning
properly.
• If you can make calls but not receive them, make sure that your system is
configured with the correct number.
The HDX system must be incorporated in the site's PKI. If PKI is not
a
incorporated, the following findings will be included in the site's
architecture:
» DSN13.17 for HDX 7000 family, HDX 4000 family, HDX 6000
family, HDX 9000 family, and HDX 8000 family.
» NET0445 for HDX 7000 family, HDX 4000 family, HDX 6000
family, HDX 9000 family, and HDX 8000 family.
Polycom, Inc.