Troubleshooting; Placing A Test Call; Searching Documentation; Using The Knowledge Base - Polycom RealPresence Group Series User Manual

User's Guide for the Polycom RealPresence Group Series and the Polycom Touch Control

Troubleshooting

Placing a Test Call

Searching Documentation

Using the Knowledge Base

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When the IP connection is restored, the virtual remote control is no longer
available.
To troubleshoot any issues making video calls, call a Polycom video site to test
your setup. You can find a list of worldwide numbers that you can use to test
your Polycom RealPresence Group system at www.polycom.com/videotest.
Try these best practice methods:
• Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long
distance access code or country code.
• To find out if the problem exists in your system, ask the person you were
trying to reach to call you instead.
• Find out if the system you are calling is powered on and is functioning
properly.
• If you can make calls but not receive them, make sure that your system is
configured with the correct number.
You can find Polycom product documentation at support.polycom.com. The
documents are grouped by Polycom video system type and system names.
For more troubleshooting information, search the Knowledge Base at
support.polycom.com.
Polycom, Inc.