Troubleshooting; General Troubleshooting - Altigen Alti-IP 600 Administration Manual

Client
VoIP H.245
VoIP RTP
VoIP ATPS
Web Client
Polycom
a. It is recommended that this be run only in an intranet.
b. N=49152+ (62*number of boards)–1

Troubleshooting

The following table provides the most common problems an end user may
encounter. For Alti-IP 600 phone questions or problems not listed here,
contact AltiGen Technical Support.

General Troubleshooting

Problem/Symptom
AltiWare is
unreachable.
Server
VoIP H.245
VoIP RTP
VoIP ATPS
AltiLink+
NetMeeting Chat
plus VoIP ports
described above
• Check to make sure the AltiWare IP address in
the IP Phone is set up correctly.
• Check the Alti-IP 600 phone's IP address,
network mask and default gateway.
• Check to make sure you can ping the Alti-IP
600 phone's address from AltiWare.
• Check to make sure the IP Phone Services is
started in AltiWare.
• Check AltiWare IP address in AltiAdmin IP
Phone Configuration menu.
Alti-IP 600 Administration Manual
TCP
From 49152 to
b
N
10032
10025
1720
Between
2222-2242
and 1718/1719
Solution
Appendix A
UDP
35