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Altigen Alti-IP 600 Administration Manual

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Alti-IP 600 Phone
™
Administration Manual
12/2003 4290-0010

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Summary of Contents for Altigen Alti-IP 600

  • Page 1 Alti-IP 600 Phone ™ Administration Manual 12/2003 4290-0010...
  • Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    AltiAdmin Configuration Requirements ..... 5 AltiGen IP Phone Service ....... . 6 Plug and Play Feature .
  • Page 4 Rebooting the Alti-IP 600 ....... 17 Configuring “Phone Setting” Soft Keys ....18 Dialing an IP Number Directly from the Alti-IP 600 .
  • Page 5 Index ..........51 Alti-IP 600 Administration Manual iii...
  • Page 6 Alti-IP 600 Administration Manual...

  • Page 7: Warranty

    How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser.
  • Page 8 AltiGen website at http://www.altigen.com/ partner/product.htm, to 510-252-9738, attention to Customer Service. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned.
  • Page 9 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. Alti-IP 600 Administration Manual...
  • Page 10 Alti-IP 600 Administration Manual...

  • Page 11: Preface: About This Manual

    Preface: About This Manual This document provides the required steps to get the Alti-IP 600 phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform on AltiGen’s AltiWare application or other network devices, refer to the AltiWare OE 4.6 System...

  • Page 12: Related Documentation

    Related Documentation • Alti-IP 600 Quick Reference Card • AltiWare OE 4.5 System Installation and Administration Manual • AltiWare OE 4.5A Supplement x Alti-IP 600 Administration Manual...

  • Page 13: Hapter

    H A P T E R An Overview of the Alti-IP 600 The Alti-IP 600 is an H.323-compliant, business telephone that provides voice communication over an IP network. The Alti-IP 600 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 10 programmable keys and LCD display.
  • Page 14 Figure 2. Alti-IP 600, Top View LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time. PC Access Connects to PC (10/100 PC) Port Network Port Connects to network (10/100 SW) AC Adapter Connects to power outlet.
  • Page 15 Initiates a conference call, indicated by the button’s blinking indicator light. XSFR* Transfers a call, indicated by the button’s blinking indicator light. HOLD* Places a call on hold, indicated by the button’s blinking indicator light. Alti-IP 600 Administration Manual 3...

  • Page 16: Hardware Components

    Jack Note: * indicates a normal operating mode key feature, which is only available after registering the Alti-IP 600 with the phone server and logged in as an extension. Hardware Components The following hardware items are included in this package: •...

  • Page 17: Hapter

    • GATEKEEPER (for Plug and Play feature) AltiAdmin Configuration Requirements • The Alti-IP 600 requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing. Refer to the AltiWare OE 4.5A Supplement and the “Setting Up IP Extensions”...

  • Page 18: Altigen Ip Phone Service

    AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be running for the Alti-IP 600 to operate. If IP Phone Service stops while the Alti-IP 600 is on a call, the call will be disconnected.

  • Page 19: Hapter

    Alti-IP 600): • AltiWare Server IP Address • DHCP - if DHCP is not used, obtain the Alti-IP 600 phone’s IP address from the System Administrator. • Gatekeeper Auto Discovery - if gatekeeper auto discover is not used, obtain the AltiWare IP address.
  • Page 20 This opens the AltiGen IP Phone Configuration window where, after setting up an IP extension, you can set the following parameters for the IP extension: Alti-IP 600 Administration Manual...
  • Page 21 Parameter Description Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop down list to assign one of the following functions to the desired keys: • Disabled - when selected, the corresponding soft key cannot be used.
  • Page 22 When updating the Alti-IP 600 phone’s firmware, it is recommended that administrators perform any updates after normal business hours or when the IP phone is not in use. If the Alti-IP 600 phone is in use during an update, the call will be disconnected. Alti-IP 600 Administration Manual...
  • Page 23 Debug. • This only works when the Alti-IP 600 is operating in basic mode. Set Up Alti-IP 600 Connections You must connect the Alti-IP 600 to the network and to a power source before using it. Notes: • When the Alti-IP 600 is booted up without the PC port plugged in, the PC port defaults to 10Mbps.
  • Page 24 If you are using Gatekeeper Auto Discovery, you do not need to configure anything. Proceed to Step 6. If you are not using Gatekeeper Auto Discovery, you must manually configure the AltiWare IP address setting into the Alti-IP 600. Refer to “Configuring IP Settings” on page 24. Activate the IP Extension Once the device is initialized, the user must follow these steps to activate the IP Extension.

  • Page 25: Plug And Play Setup

    The steps for plug and play setup will vary depending on whether or not the Alti-IP 600 Phone has been started. When the Alti-IP 600 is started for the first time, it can support plug and play to enable the phone to automatically register itself to AltiServ.

  • Page 26: Plug And Play Setup After Ip Phone Is Started

    If you wish to change soft keys, you can set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 7. Plug and Play Setup After IP Phone is Started...

  • Page 27: Remote Installation

    600, refer to “Configuring Phone Settings” on page 21. Remote Installation To install the Alti-IP 600 at a remote location, using a DSL connection with or without a router hub: Check the firewall settings at the corporate network to open TCP/UDP ports required by the Alti-IP 600.

  • Page 28: Verifying The Phone Startup Process

    “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 7. Verifying the Phone Startup Process After the Alti-IP 600 has power connected to it, the phone begins its automatic booting process by cycling through these steps: All LED lights will be on.

  • Page 29: Resolving Errors Upon Startup

    Press * * 2, then press the ENTER button. Rebooting the Alti-IP 600 To reboot the Alti-IP 600, press * * 3, then press the ENTER button. Note: When the Alti-IP 600 is rebooted, the AltiWare IP address setting is set back to the original configuration.

  • Page 30: Configuring "Phone Setting" Soft Keys

    The digits will be automatically dialed when this function key is pressed. Dialing an IP Number Directly from the Alti-IP To dial an IP number directly from the Alti-IP 600 phone set, enter the IP address using the * key to enter periods followed by the # key.
  • Page 31 The user should reboot the Alti-IP 600 after changing the IP address or DHCP setting. • If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices. • If the Alti-IP 600 is configured for a private IP address, you can call other private IP address devices that you can “see”...
  • Page 32 Alti-IP 600 Administration Manual...

  • Page 33: Hapter

    Important: Please note that the configuration in AltiAdmin will override the Alti-IP 600 phone’s local configuration after the IP Phone is registered. If the IP Phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin settings.

  • Page 34: Network Settings

    Address Network Sets the IP phone’s network mask; Network>Network Mask only shows if DHCP is disabled. Mask Gateway Sets the Gateway IP address. Network>Gateway Enable Set whether GateKeeper is enabled or Network>Enable/ Gatekeeper disabled. Disable GateKeeper Alti-IP 600 Administration Manual...

  • Page 35: Modifying Dhcp Settings

    Press " (DOWN key) to enable DHCP. Disabling DHCP If you do not use DHCP in your network, you can disable DHCP before manually assigning an IP address to the Alti-IP 600. To disable DHCP, use the following steps:. Note: Procedures involving configuring IP settings cannot be completed when DHCP is enabled in your network.

  • Page 36: Configuring Ip Settings

    Ensure the default gateway IP address in on the same subnet as the host IP address. • When inputting IP addresses into the Alti-IP 600, use the * key to enter periods. For example, “209.120.12.8” would be inputted as “209*120*12*8”.

  • Page 37: Updating Phone Firmware

    Alti-IP 600 phone is in use during an update, the call will be disconnected. You must have a TFTP server to have the Alti-IP 600 to connect to in order update the firmware. If the Alti-IP 600 phone is registered with AltiServ, to update the phone firmware from AltiAdmin: Launch IP Phone Configuration in AltiAdmin Main Menu.

  • Page 38: Resolving Errors Upon Startup

    One network is designated as the inside network, the other is the outside. The Alti-IP 600 can be enabled to support H.323 behind NAT. The Alti-IP 600 will be able to work behind a regular NAT router without any special implementation for H.323.

  • Page 39: Assigning Nat

    NAT router and the corporate router. Assigning NAT By default, NAT is not enabled. If you connect the Alti-IP 600 behind a NAT router, you may manually assign the NAT router’s public IP address to this field.
  • Page 40 Alti-IP 600 Administration Manual...

  • Page 41: Hapter

    H A P T E R Phone Functions The Alti-IP 600 provides a broad range of call handling and dialing features directly on the phone and through AltiServ. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable.
  • Page 42 While on a call, mutes • Feature does not require special conversation. configuration to work. Program Associates Soft Key • Go to AltiGen IP Phone Soft Keys with a speed dial Configuration on the number or feature code Management Menu, go to the...
  • Page 43 (Busy Lamp Field, and enter the Speed Dial entries AltiServ Feature Code, for the appropriate extension(s). Phone Setting or Speed Then, go to AltiGen IP Phone Dial) previously Configuration on the configured by the Management Menu, go to the System Administrator.
  • Page 44 Alti-IP 600 Administration Manual...

  • Page 45: Specifications

    PC Memory • Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images. • DRAM: 8M, stores runtime program and data. Alti-IP 600 Administration Manual...

  • Page 46: Firewall Considerations

    Internal/External CDR 10027 Logger TAPI Client TAPI Gateway 10026 Alti-IP 600 AltiGen IP Phone 10032 Service Gatekeeper 1718, 1719 VoIP H.323/H.225 VoIP H.323/H.225 1720 VoIP Message VoIP Message Waiting 49151 (Quicknet Waiting IP ext only) 34 Alti-IP 600 Administration Manual...

  • Page 47: Troubleshooting

    It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 Troubleshooting The following table provides the most common problems an end user may encounter. For Alti-IP 600 phone questions or problems not listed here, contact AltiGen Technical Support. General Troubleshooting Problem/Symptom...
  • Page 48 TFTP server is running. says YES, the boot failed. • PING from the TFTP server to the Alti-IP 600. • Check to make sure app_mid.bin and dsp.bin files exist in TFTP server directory. IP Phone registered •...
  • Page 49 • Check to make sure the IP Phone Services is started in AltiWare. • If IP Phone is associated with a physical phone (with the same extension number), use #27 to activate the IP Phone to normal operating mode. Alti-IP 600 Administration Manual...

  • Page 50: Lcd Messages

    ROM. The inputted extension number is invalid. Wrong Ext Number! User inputted an invalid value or string during Wrong input! configuration. User is trying to configure an invalid password wrong password! from the phone menu. 38 Alti-IP 600 Administration Manual...

  • Page 51: Alti-Ip 600 Running Messages

    INPUT AGAIN... During register of IP extension, an invalid INVALID VAL! response (return value) returned from phone server. Alti-IP 600 cannot attach an IP address due to NO IP ADDR! network failure. Phone has lost Ethernet connection. No Network! Cannot register to the AltiGen phone server.

  • Page 52: Ip Phone Boot Messages

    Failure downloading TFTP. TFTP FAIL! Firmware update failed. UPDATE FAILED. Firmware update successful. UPDATE OK Appears when Boot Download is set to TRUE. update APP(S1) The Alti-IP 600 will show this message when it is rebooted. 40 Alti-IP 600 Administration Manual...

  • Page 53: User Reference

    Appendix A User Reference Basic Phone Operation * indicates an advanced mode phone feature, which is only available after registering the Alti-IP 600 with the phone server and logged in as an extension. FUNCTION KEY SEQUENCE Conference* During a call:...
  • Page 54 2) Dial the number you wish to transfer the call to 3) Hang up if the party answers the call. 4) If the party refuses the call, return to the original call by pressing$(BACK key). 42 Alti-IP 600 Administration Manual...
  • Page 55 * * 6 ......Program Soft Key * * 7 ......Configuration Menu Alti-IP 600 Administration Manual...
  • Page 56 #91 ......Not ready to receive workgroup calls XSFR button #40 ....Transfer to AltiGen Voice Mail System XSFR button # 15 <...
  • Page 57 Glossary Alti-IP 600 - AltiGen’s H.323-compliant, business telephone that provides voice communication over an IP network. ASCII - American Standard Code for Information Interchange. Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second.
  • Page 58 IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet. ISP - Internet Service Provider. jack - the mate for a plug. Used to connect two pieces of equipment together. 46 Alti-IP 600 Administration Manual...
  • Page 59 Windows NT network servers can be implemented either as server processes or as drivers. offhook - refers to a telephone set when the receiver is not resting in the base. This usually initiates a dial tone from the receiver. Alti-IP 600 Administration Manual...
  • Page 60 - any computer whose function in a network is to provide user access to files, printing, communication, and other services. static IP address - a permanent IP address that is assigned to a node in an IP or TCP/IP network. 48 Alti-IP 600 Administration Manual...
  • Page 61 - the person or persons accessing the features and functions of the AltiWare product. virtual extension - an extension not associated with a physical port that allows for the AltiGen Voice Mail System guest access to features and telephone sharing environments.
  • Page 62 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. 50 Alti-IP 600 Administration Manual...
  • Page 63 AltiGen Communications phone numbers ii enable DHCP 22 AltiGen Communications, Inc. enable gatekeeper 22 address ii enable NAT 23 AltiGen IP Phone Service 6 enabling DHCP 23 Alti-IP 600 ENTER button 3 AltiAdmin setup 7 extension number 21 connection setup 11...
  • Page 64 25 Alti-IP 600 using DSL 15 overview 1 verifying phone startup process 16 phone functions 29 version information 22 standard 32 VM button 3 phone setting volume 3 soft keys 18 phone settings 21 52 Alti-IP 600 Administration Manual...
  • Page 65 Index warranty v how to get service vi XSFR button 3 Alti-IP 600 Administration Manual...

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