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Altigen IP 705 User Manual

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IP 705 Phone
User Manual
07/2009 4290-0014

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Summary of Contents for Altigen IP 705

  • Page 1 ™ IP 705 Phone User Manual 07/2009 4290-0014...
  • Page 2 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    The IP 705 Phone ........3...
  • Page 4 Index ..........47 IP 705 Manual...
  • Page 5 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 705 Manual iii...
  • Page 6 IP 705 Manual...

  • Page 7: Warranty

    Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect. 3. Shipping, installation, set-up and removal service charges. IP 705 Manual...
  • Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. vi IP 705 Manual...

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 705 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 2 IP 705 Manual...

  • Page 11: Hapter

    H A P T E R The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 5 programmable keys, LCD display and headset port support.
  • Page 12 Releases a call, exits from the menu, releases phone from an active state. Redial* Redials up to last 16 calls and up to 32 digits. Call Log* Displays the caller IDs of up to 99 incoming calls. Dials selected number. IP 705 Manual...
  • Page 13 Displays the phone’s menu in the LCD screen. Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 705 with the phone server and logged in as an extension. IP 705 Manual 5...
  • Page 14 Figure 2. IP 705 Phone, Back View LAN Port Connects to network (10/100 Base T) PC Access Port Connects to a PC (10/100 Base T) DC/PoE Switch Switches between DC power and power over Ethernet DC Port Connects to power outlet...
  • Page 15 The IP 705 Phone Figure 3. IP 705 Phone, Left View 1 Headset port Connects to an RJ-9 headset 2 Handset RJ-9 Port Connects to a handset IP 705 Manual 7...

  • Page 16: Hardware Items In The Package

    Figure 4. IP 705 Phone, Bottom View PoE Module Cover Covers the optional Power over Ethernet Module Slots for the phone stand Two slots to insert the phone stand Hardware Items in the Package The following hardware items are included in this package: •...

  • Page 17: Supported Telephony Features

    The IP 705 Phone Supported Telephony Features The IP 705 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable.
  • Page 18 There is no pause function. When the call is recording, the light is on. • Recorded conversations can then be played back through voice mail or accessed at a centralized location. IP 705 Manual...
  • Page 19 The IP 705 Phone • Conference Initiates a conference and Single Call Waiting, Multiple button adds in other parties one at Call Waiting or Live Call a time. Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference.
  • Page 20 LCD. While onhook, releases the phone from an active state. • Ring Tones You can select from one Custom ring tones are not of several ring tones. supported. Speaker Enables use of speaker button phone. IP 705 Manual...

  • Page 21: American Disabilities Act (Ada) Compliance

    (previously heard messages are not included). American Disabilities Act (ADA) Compliance The hearing aid-compatible handset on the IP 705 phone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards.
  • Page 22 IP 705 Manual...

  • Page 23: Hapter

    Connect the handset to the handset port. c. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 705 in Power over Ethernet Mode” on page 17. 3. Configure startup network settings. (To display the phone’s menu, as required below, press the Menu button on the phone.

  • Page 24: The Phone Startup Process

    If it doesn’t pass through these stages successfully, refer to “Troubleshooting” on page 43. The Phone Startup Process After the IP 705 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on.

  • Page 25: To Use Ip 705 In Power Over Ethernet Mode

    —Boot Done —INITIALIZING —Version xxxx.xxxx.xxxx To Use IP 705 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the center faces the right side.

  • Page 26: Miscellaneous Operation Notes

    IP 705 phone: 1. Press the Menu button. 2. Press * * 2, then press the Enter button. • Rebooting the phone—To reboot the IP 705 phone, press * * 3, then press the Enter button. IP 705 Manual...

  • Page 27: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 705 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by AltiWare Administrator settings when the phone is successfully registered.

  • Page 28: System Settings

    After firmware image upgrade, this System > Download setting changes to No. Used mainly Boot Download for upgrading or troubleshooting. On the next boot, the IP phone will download the new firmware from the TFTP server, if set to Yes. IP 705 Manual...

  • Page 29: Network Settings

    Configuring the IP 705 Phone Emergency Sets the IP phone’s emergency System > Number number. For the U.S., the emergency Emergency Num number is 911. Emergency Sets the IP phone’s emergency System > Gateway gateway IP address Emergency GW Version Displays the version number of the System >...

  • Page 30: Registration From The Phone's Menu

    • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 705, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 31: Updating Phone Firmware

    3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 705 will download the firmware from the TFTP server on the next reboot. 6. Reboot by pressing * * 3 and the Enter button.

  • Page 32: Configuring Nat

    Configuring NAT Note: This section is only for an IP 705 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.

  • Page 33: Distinctive Ringing Support

    • FWD - forwarding Note: The area is blank if the agent is in any other state. Figure 5. IP 705 Workgroup Display example In the workgroup display example, QL5 indicates there are five calls in the queue, QT12 indicates that one of the calls has been queued for 12 minutes, WG2000 indicates Workgroup 2000, NRDY indicates the agent is not ready.
  • Page 34 If the agent is a member of multiple workgroups, you can use queue status of all workgroups the agent belongs to. This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin, IP 705 Manual...

  • Page 35: Hapter

    DND or FWD - The extension has Do Not Disturb on or is set to forward all calls. Workgroup Status Display When the IP 705 phone has been enabled to display workgroup status, and the agent is in idle state, the LCD displays the following: Figure 6. IP 705 Workgroup Display example •...

  • Page 36: Basic Phone Operation

    Call n/n display. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 705 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE...
  • Page 37 • Use the buttons to scroll to the menu item you want. • Use the button or Enter button to select a menu item or setting. • Use the button to return to the previous menu. IP 705 Manual 29...
  • Page 38 • Redial up to last 16 calls. • Redial up to 32 digits. Release For a connected call: 1) Press the Release button to hang up the call. Also, press the Release button to exit the menu. IP 705 Manual...
  • Page 39 1) Press the Voice Mail button. 2) Enter voice mail password. • The Message Waiting light blinks when a voice mail message is waiting. • The LCD displays the new voice mail count (which includes only unheard messages) when onhook. IP 705 Manual 31...

  • Page 40: Feature Codes

    #26 ......Station Log Out (Phone must be onhook) Feature must be enabled by system administrator. Feature available only on systems with Triton Analog Extension board or AltiGen IP phones. IP 705 Manual...
  • Page 41 #45......Overhead Paging by Trunk #46......Group Paging (for IP 705 phone users) #55.
  • Page 42 IP 705 Manual...

  • Page 43: Appendix A

    Voice Mail, Conference, Hold, Mute, Speaker • Message waiting indicator in Voice Mail button • 2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PC IP 705 Manual...

  • Page 44: Troubleshooting

    External power, 5VDC, 1.5A • PoE option Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 705 phone questions or problems not listed here, contact your AltiGen dealer. Problem/Symptom Solution •...
  • Page 45 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Phone does not show Check the power source to be sure the IP 705 phone anything on LCD display is receiving power. •...

  • Page 46: Lcd Messages

    IP phone. LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 705 phone’s menu: Message Explanation After 2 minutes inside the configuration menu, if no...

  • Page 47: Ip Phone Running Messages

    Press #27 again to reactivate. Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 705 was not able to DHCP FAIL! receive the IP address from the DHCP server. Another device configured with the same IP address as DUPLICATE IP! the IP phone is detected.

  • Page 48: Ip Phone Boot Messages

    Failure downloading TFTP. TFTP FAIL! Firmware update failed. UPDATE FAILED. Firmware update successful. UPDATE OK Appears when Boot Download is set to TRUE. The IP update APP(S1) 705 will show this message when it is rebooted. 40 IP 705 Manual...

  • Page 49: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 705 Manual...
  • Page 50 - the mate for a plug. Used to connect two pieces of equipment together. keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. 42 IP 705 Manual...
  • Page 51 - the term used to describe a telephone in the idle state or with the receiver still resting in the base. IP 705 Manual...
  • Page 52 System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button. 44 IP 705 Manual...
  • Page 53 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. IP 705 Manual...
  • Page 54 46 IP 705 Manual...

  • Page 55: Index

    DHCP, enabling/disabling 21 registering 22 dial pad 5 specifications 35 dialing IP number 33 IP address dimensions, IP 705 phone 36 assigning a local 22 display workgroup status 11 inputting in LCD 22 distinctive ring options 25 IP number, dialing 33...
  • Page 56 PoE module 8 warranty v installing 17 how to get service vi removing 17 workgroup queue status, configuring power over Ethernet display 11 module 8 workgroup queue status, using 17 displaying 25 power, IP 705 phone 36 48 IP 705 Manual...

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