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Altigen Alti-IP 600H Administration Manual

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Alti-IP 600H Phone
Administration Manual
05/2005 Version #3 4290-0010-5.0A

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  • Page 1 ™ Alti-IP 600H Phone Administration Manual 05/2005 Version #3 4290-0010-5.0A...
  • Page 2 TRADEMARKS AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole, AltiAdmin, Alti-IP 600H, Zoomerang, IPTalk, AltiReport, and SuperQ are trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

  • Page 3: Table Of Contents

    HAPTER An Overview of the Alti-IP 600H ..... . 1 Hardware Components ........4 New in Version Level 12XX .
  • Page 4 Restoring Default Settings ....... 20 Rebooting the Alti-IP 600H ......20 Configuring “Phone Setting”...
  • Page 5 Alti-IP 600H/600PH Running Messages ....43 IP Phone Boot Messages ......45 User Reference .
  • Page 6 Alti-IP 600H Manual...

  • Page 7: What The Warranty Does Not Cover

    Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
  • Page 8 Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA form, available from the AltiGen website at http:// www.altigen.com/partner/product.htm, to 510-252-9738, attention to Customer Service.

  • Page 9: Preface: About This Manual

    Overview The Alti-IP 600H Administration Manual provides information about how to set up, connect cables to, and configure an Alti-IP 600H phone. It also provides information on how to configure the network and IP settings, and how to change the settings and options of the Alti-IP 600H phone. The administrator guide also includes reference information such as IP phone call flows and compliance information.

  • Page 10: Related Documentation

    Related Documentation • Alti-IP 600H Quick Reference Card • AltiWare OE/ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual viii Alti-IP 600H Manual...

  • Page 11: Hapter

    An Overview of the Alti-IP 600H The Alti-IP 600H class of AltiGen IP phones is an H.323-compliant, business telephone that provides voice communication over an IP network. The Alti-IP 600H provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 10 programmable keys, LCD display and headset port support.
  • Page 12 Figure 2. Alti-IP 600H, Top View LCD Screen PC Access Port Network Port AC Adapter Port Alti-IP 600H Manual Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time. Connects to PC (10/100 PC) Connects to network (10/100 SW) Connects to power outlet.
  • Page 13 / (UP/DOWN keys) allow you to scroll through (FORWARD key) is for menu selection. (BACK key) returns to previous configuration voice mails displayed on the LCD will not be updated until the next call is finished. Alti-IP 600H Manual 3...

  • Page 14: Hardware Components

    Jack Note: * indicates a normal operating mode key feature, which is only available after registering the Alti-IP 600H with the phone server and logged in as an extension. Hardware Components The following hardware items are included in this package: •...
  • Page 15 • Headset port support • Call Record Alti-IP 600H Manual 5...
  • Page 16 Alti-IP 600H Manual...

  • Page 17: Hapter

    AltiAdmin/ACM Admin Configuration Requirements • The Alti-IP 600H requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing. Refer to the “Setting Up IP Extensions” chapter in the AltiWare OE/ACC System Installation & Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP Extension to manage the IP phone.

  • Page 18: Altigen Ip Phone Service

    AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600H phones. This service must be running for the Alti-IP 600H to operate. If IP Phone Service stops while the Alti-IP 600H is on a call, the call will be disconnected.

  • Page 19: Hapter

    Alti-IP 600H): • AltiWare Server IP Address • DHCP - if DHCP is not used, obtain the Alti-IP 600H phone’s IP address from the System Administrator. • Gatekeeper Auto Discovery - if gatekeeper auto discover is not used, obtain the AltiWare IP address.
  • Page 20 IP extension, you can set the following parameters for the IP extension: Figure 3. IP Phone Configuration Window The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system. Alti-IP 600H Manual...
  • Page 21 Speaker button to call the number. The extension’s station speed dial can be configured through AltiView/AltiAgent or AltiAdmin/ACM Admin. • Line Park - when selected, use the drop-down list to the desired Line Park line ID. Alti-IP 600H Manual 11...
  • Page 22 To allow the extension user to have password-protected configuration functionality from the phone itself, check the Enable Config Password checkbox and assign a numerical password. When the extension user attempts to configure features, the user will need to enter the assigned password to proceed. Alti-IP 600H Manual...
  • Page 23 Notes: • IMPORTANT! Please note that the configuration in AltiWare will override the Alti-IP 600H phone’s local configuration after the IP Phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin/ACM Admin settings.
  • Page 24 IP phone is not in use. If the Alti-IP 600H phone is in use during an update, the call will be disconnected. • The Apply To button works with the following parameters: General, H.323, TFTP (Server field only;...
  • Page 25 If you are using Gatekeeper Auto Discovery, you do not need to configure anything. Proceed to Step 6. If you are not using Gatekeeper Auto Discovery, you must manually configure the AltiWare IP address setting into the Alti-IP 600H. Refer to “Configuring IP Settings” on page 26. Activate the IP Extension Once the device is initialized, the user must follow these steps to activate the IP Extension.

  • Page 26: Plug And Play Setup

    The steps for plug and play setup will vary depending on whether or not the Alti-IP 600H Phone has been started. When the Alti-IP 600H is started for the first time, it can support plug and play to enable the phone to automatically register itself to AltiServ.

  • Page 27: Plug And Play Setup After Ip Phone Is Started

    Set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 9. Setup is complete. For further configuration of settings for the Alti-IP 600H/600PH, refer to “Configuring Phone Settings” on page 23. Alti-IP 600H Manual 17...

  • Page 28: Remote Installation

    Remote Installation To install the Alti-IP 600H at a remote location, using a DSL connection with or without a router hub: Check the firewall settings at the corporate network to open TCP/UDP ports required by the Alti-IP 600H. (For more information on firewall settings, refer to “Firewall Considerations”...

  • Page 29: Verifying The Phone Startup Process

    “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 9. Verifying the Phone Startup Process After the Alti-IP 600H has power connected to it, the phone begins its automatic booting process by cycling through these steps: All LED lights will be on.

  • Page 30: Active Logon While Another Handset Is Already Logged On To The Same Extension

    Press * * 2, then press the ENTER button. Rebooting the Alti-IP 600H To reboot the Alti-IP 600H, press * * 3, then press the ENTER button. Note: When the Alti-IP 600H is rebooted, the AltiWare IP address setting is set back to the original configuration.

  • Page 31: Dialing An Ip Number Directly From The Alti-Ip 600H

    The digits will be automatically dialed when this function key is pressed. Dialing an IP Number Directly from the Alti-IP 600H To dial an IP number directly from the Alti-IP 600H phone set, enter the IP address using the * key to enter periods followed by the # key. Notes: •...

  • Page 32: Operation Notes

    Two dial tones are always heard when going offhook on the Alti-IP 600H. • If two calls ring into the Alti-IP 600H at the same time and the user attempts to answer the second call, the IP phone will automatically connect the user to the first call.

  • Page 33: Hapter

    Important: Please note that the configuration in AltiAdmin will override the Alti-IP 600H phone’s local configuration after the IP Phone is registered. If the IP Phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin settings.

  • Page 34: Network Settings

    Network Settings Setting Menu Path {Sub Menu} Enable DHCP Network>Enable DHCP Alti-IP 600H Manual Displays the current AltiWare server’s IP address assigned to the phone Sets the time offset from the AltiWare server’s time. Sets the TFTP server IP address for updating firmware.

  • Page 35: Modifying Dhcp Settings

    Enabling DHCP The Alti-IP 600H automatically enables DHCP by default, but you can reset the protocol if it becomes disabled using the following steps: Press * * 7 + ENTER button.

  • Page 36: Disabling Dhcp

    Ensure the default gateway IP address in on the same subnet as the host IP address. • When inputting IP addresses into the Alti-IP 600H, use the * key to enter periods. For example, “209.120.12.8” would be inputted as “209*120*12*8”.

  • Page 37: Assigning A Tftp Server

    Alti-IP 600H phone is in use during an update, the call will be disconnected. You must have a TFTP server to have the Alti-IP 600H to connect to in order update the firmware. If the Alti-IP 600H phone is registered with AltiServ, to update the phone firmware from AltiAdmin: Launch IP Phone Configuration in AltiAdmin Main Menu.

  • Page 38: Resolving Errors Upon Startup

    Menu. / to scroll to System >TFTP Server. Enter TFTP server address. The Alti-IP 600H will download the firmware from the TFTP on the next reboot. Once the IP Phone is rebooted, all LED lights will be on. The LCD screen displays [ATGN BOOT] on the first line.

  • Page 39: Configuring Nat

    One network is designated as the inside network, the other is the outside. The Alti-IP 600H can be enabled to support H.323 behind NAT. The Alti-IP 600H will be able to work behind a regular NAT router without any special implementation for H.323.

  • Page 40: Distinctive Ringing Support

    • WG = last four digits of the workgroup number The second line in the LCD displays one of the following agent states: • LOUT - logout • NRDY - not ready • DND - do not disturb Alti-IP 600H Manual (FORWARD key).

  • Page 41: Activity Display

    AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin. Activity Display When the Alti-IP 600H user calls an extension in the system which has Activity codes set up, if the call goes into RNA handling or the destination user has DND enabled, the Activity code is displayed on the IP phone.
  • Page 42 Alti-IP 600H Manual...

  • Page 43: Hapter

    Phone Functions The Alti-IP 600H provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable.
  • Page 44 (CONF) a time. Display Displays the workgroup Workgroup status of the user in the Status Alti-IP 600H Manual • From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Call Record.
  • Page 45 / (UP/DOWN keys) and ENTER button. • Pressing HOLD while onhook will retrieve last hold call. • Supports up to 9 hold calls. • Feature does not require special configuration to work. Alti-IP 600H Manual 35...
  • Page 46 Redial Redials the last number dialed. Release Releases a call from the connected state. Alti-IP 600H Manual • Go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Line Park.
  • Page 47 If you want to reconnect to a call after using the XSFR button, you must use the (BACK key). • The VM count that appears in the LCD displays new messages (previously heard messages are not included). Alti-IP 600H Manual 37...
  • Page 48 Alti-IP 600H Manual...

  • Page 49: Appendix A

    Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images. • DRAM: 8M, stores runtime program and data. • Additional Headset port Features • Dimensions 210 x 175 x 75 mm • Power External power brick, 5VDC, 1.5A Alti-IP 600H Manual...

  • Page 50: Firewall Considerations

    It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 Troubleshooting The following table provides the most common problems an end user may encounter. For Alti-IP 600H phone questions or problems not listed here, 40 Alti-IP 600H Manual Server 10025...
  • Page 51 • Check the Alti-IP 600H phone’s IP address, network mask and default gateway. • Check to make sure you can ping the Alti-IP 600H phone’s address from AltiWare. • Check to make sure the IP Phone Services is started in AltiWare.
  • Page 52 • If NAT is used, make sure NAT is enabled and NAT address is set up correctly. Check the power source to be sure the Alti-IP 600H phone is receiving power. • Make sure a switch is used, rather than a hub, in the corporate LAN.

  • Page 53: Lcd Messages

    Saved! Write Fail! Wrong Ext Number! Wrong input! wrong password! Alti-IP 600H/600PH Running Messages The following messages may be displayed in the LCD when running the Alti-IP 600H/600PH: Message Definition After 2 minutes inside the configuration menu, if no action is taken, LCD will show this message and then quit the menu.
  • Page 54 The inputted IP address is invalid. During register of IP extension, an invalid response (return value) returned from phone server. Alti-IP 600H cannot attach an IP address due to network failure. Phone has lost Ethernet connection. Cannot register to the AltiGen phone server.

  • Page 55: Ip Phone Boot Messages

    APP(S1) User Reference Basic Phone Operation * indicates a normal operating mode phone feature, which is only available after registering the Alti-IP 600H with the phone server and logged in as an extension. FUNCTION KEY SEQUENCE Auto Answer 1) Press * * 6, then ENTER button.
  • Page 56 The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed. 46 Alti-IP 600H Manual / (UP/DOWN keys) to select the original hold call. / (UP/DOWN keys) and select one of the / (UP/DOWN keys) to select the member to (BACK key) to disconnect this caller.
  • Page 57 1) Press * * 6, then ENTER button; scroll to desired programmable key to configure; enter appropriate digits for the speed dial number or feature code. Reboot 1) Press * * 3, then ENTER button to select a hold call to be retrieved. Alti-IP 600H Manual Appendix A...
  • Page 58 3) Hang up if the party answers the call. 4) If the party refuses the call, return to the original call by pressing (BACK key). 48 Alti-IP 600H Manual to scroll to the desired entry. ( scrolls to first entry.)

  • Page 59: Feature Codes

    #93 <ext>..... . . Intercom Call Answering Calls Feature must be enabled by system administrator. Feature available only on systems with Triton Analog Extension board. to increase/decrease volume, then press VOL to increase/decrease volume, then press VOL Configuration Menu) Alti-IP 600H Manual Appendix A...
  • Page 60 #>... Transfer to Auto Attendant XSFR button # # <ext> ... . Transfer to a User’s Voice Mail XSFR button <ext> XSFR button ..Consultation 50 Alti-IP 600H Manual...

  • Page 61: Glossary

    Glossary Alti-IP 600H/600PH - AltiGen’s H.323-compliant, business telephone that provides voice communication over an IP network. ASCII - American Standard Code for Information Interchange. Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second.
  • Page 62 IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet. ISP - Internet Service Provider. jack - the mate for a plug. Used to connect two pieces of equipment together. 52 Alti-IP 600H Manual...
  • Page 63 Windows NT network servers can be implemented either as server processes or as drivers. offhook - refers to a telephone set when the receiver is not resting in the base. This usually initiates a dial tone from the receiver. Alti-IP 600H Manual...
  • Page 64 - any computer whose function in a network is to provide user access to files, printing, communication, and other services. static IP address - a permanent IP address that is assigned to a node in an IP or TCP/IP network. 54 Alti-IP 600H Manual...
  • Page 65 When the pilot number is dialed, the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number. If no extensions are available, the call is placed in that workgroup’s queue. Alti-IP 600H Manual...
  • Page 66 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. 56 Alti-IP 600H Manual...

  • Page 67: Index

    IP phone 13 enable DHCP 24 enable gatekeeper 25 enable NAT 25 enabling DHCP 25 ENTER button 3 extension number 23 extension password 23 firewall considerations 40 firewall port configuration 8 GateKeeper Discovery 25 gateway 25 glossary 51 Alti-IP 600H Manual Index...
  • Page 68 NAT address 25 NAT configuration 29 navigation buttons 3 network mask 25, 29 network protocols 39 network requirements 7 network settings 24 58 Alti-IP 600H Manual network setup 9 normal operation 8 overview Alti-IP 600 overview 1 phone functions 33...
  • Page 69 13 UDP 39 updating phone firmware 27 using DSL 18 verifying phone startup process 19 version information 24 VM button 3 volume 3 warranty v how to get service v workgroup status display 30 XSFR button 4 Alti-IP 600H Manual...

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