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Altigen IP 710 User Manual

Altigen communications, inc phone user manual ip 710
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™
IP 710 Phone

User Manual

10/2007 4290-0012-5.1

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Summary of Contents for Altigen IP 710

  • Page 1: User Manual

    ™ IP 710 Phone User Manual 10/2007 4290-0012-5.1...
  • Page 2 TRADEMARKS AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole, AltiAdmin, IP 710, Zoomerang, IPTalk, AltiReport, and SuperQ are trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

  • Page 3: Table Of Contents

    The IP 710 Phone ........3...
  • Page 4 Index ..........49 ii IP 710 Manual...
  • Page 5 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 710 Manual iii...
  • Page 6 IP 710 Manual...

  • Page 7: Warranty

    Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect. 3. Shipping, installation, set-up and removal service charges. IP 710 Manual...
  • Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. vi IP 710 Manual...

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 2 IP 710 Manual...

  • Page 11: Hapter

    The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support.
  • Page 12 Menu Navigation buttons Enter 4 IP 710 Manual Blinks when a message is waiting or a call is coming 15 programmable keys can be configured by the system administrator in AltiWare Administrator as a Busy Lamp Field (BLF) key, an AltiServ Feature...
  • Page 13 Dial Pad Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and logged in as an extension. Releases a call, exits from the menu, releases phone from an active state.
  • Page 14 Figure 2. IP 710 Phone, Bottom View DC Port Connects to power outlet Power Cable Secures the power cable, preventing it from Restraint accidentally being pulled out DC/PoE Switch Switches between DC power and Power over Ethernet PC Access Port Connects to PC (10/100 Base T)

  • Page 15: Hardware Items In The Package

    Figure 3. IP 710 Phone, Left View Headset 2.5mm plug receptacle Headset RJ port Handset port Hardware Items in the Package The following hardware items are included in this package: • IP 710 set and stand • Handset • Handset cord •...

  • Page 16: Supported Telephony Features

    Supported Telephony Features The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable.
  • Page 17 There is no pause function. When the call is recording, the light is on. • Recorded conversations can then be played back through voice mail or accessed at a centralized location. IP 710 Manual 9...
  • Page 18 Intercom Connects you directly to button the callee’s intercom after one ring. 10 IP 710 Manual • Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference.
  • Page 19 When a new call comes in, the phone will exit this menu and go to ring state. If in this menu for longer than 20 seconds without any input, the phone exits this menu. • Custom ring tones are not supported. IP 710 Manual 11...
  • Page 20 Transfers an active call to button another number. Voice Mail Enables access to voice button messages. 12 IP 710 Manual • These are speed dial numbers configured by the system administrator. • This button cannot be used to “flash” after being used to transfer a call.

  • Page 21: Hapter

    PC access port on the phone (optional). d. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 710 in Power over Ethernet Mode” on page 16.

  • Page 22: The Phone Startup Process

    If it doesn’t pass through these stages successfully, refer to “Troubleshooting” on page 36. The Phone Startup Process After the IP 710 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on.
  • Page 23 —CHECK FW (Firmware checking state) —INIT NETWORK —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING IP 710 Manual 15...

  • Page 24: To Use Ip 710 In Power Over Ethernet Mode

    To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the middle faces the top.

  • Page 25: Miscellaneous Operation Notes

    IP 710 phone: 1. Press the Menu button. 2. Press * * 2, then press the Enter button. • Rebooting the phone—To reboot the IP 710 phone, press * * 3, then press the Enter button. IP 710 Manual 17...
  • Page 26 IP 710 Manual...

  • Page 27: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 710 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by AltiWare Administrator settings when the phone is successfully registered.

  • Page 28: System Settings

    TRK ACCESS CODE Hour Offset System > Hour Offset TFTP Server System > TFTP Server IP 710 Manual Sets the desired ring tone. Downloads ring tones from the server. Sets whether to enable automatic answering. Sets how many seconds the phone should ring before it is automatically answered.

  • Page 29: Network Settings

    Sets the IP phone’s local address; shows only if DHCP is disabled. Sets the IP phone’s network mask; shows only if DHCP is disabled. Sets the default Gateway IP address. Sets whether GateKeeper is enabled or disabled. IP 710 Manual 21...

  • Page 30: Registration From The Phone's Menu

    • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 710, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 31: Assigning A Tftp Server

    3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 710 will download the firmware from the TFTP server on the next reboot. 6. Reboot by unplugging and replugging the power cable OR by pressing * * 3 and the Enter button.

  • Page 32: Configuring Nat

    SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 710 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.

  • Page 33: Distinctive Ringing Support

    WG - workgroup number (up to 4 digits) CIQ - number of calls currently in the queue LQT - longest queue time of current queued calls LOGIN - LOGIN/LOGOUT indicates the agent login/logout state LQT05 SL060 IP 710 Manual 25...

  • Page 34: Greeting Button

    The selected code appears in the upper right of the LCD screen. When an IP 710 user calls an extension in the system that has activity codes set up and the call goes into RNA handling, or the destination user has DND enabled, the activity code is displayed on the IP phone.

  • Page 35: Hapter

    WG - Workgroup number. CIQ - Number of calls currently in the queue. LQT - Longest queue time of current queued calls. LOGIN - LOGIN/LOGOUT indicates the agent login/logout state. H A P T E R x555 LQT05 SL060 IP 710 Manual 27...

  • Page 36: Basic Phone Operation

    Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Activity 1) Press the Activity button.
  • Page 37 Use the button to return to the previous menu. button to cancel the conference and return to the buttons to select the member to disconnect. button to disconnect this caller. buttons to scroll to the menu item you want. IP 710 Manual 29...
  • Page 38 2) Select PHONE SETTING, then PROGRAM KEYS, then the desired program key. 3) Enter the appropriate digits for the speed dial number or feature code. Reboot 1) Press * * 3, then the Enter button 30 IP 710 Manual to select a hold call to be retrieved.
  • Page 39 Defined # Speaker To use the speakerphone: 1) Press the Speaker button. 2) To disconnect the call, press the Speaker button again. to scroll to the desired entry. ( scrolls to first entry.) scrolls to previous IP 710 Manual 31...
  • Page 40 #28 ......Password Menu 32 IP 710 Manual to scroll to the desired entry.
  • Page 41 #45......Overhead Paging by Trunk #46......Group Paging (for IP 710 phone users) #55.
  • Page 42 If the IP 710 is configured for a public IP address, you can call other public IP address devices. If the IP 710 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.

  • Page 43: Appendix A

    2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PC • Memory Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images. • DRAM: 8M, stores runtime program and data. IP 710 Manual...

  • Page 44: Troubleshooting

    • PoE option Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 710 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom AltiWare is unreachable 36 IP 710 Manual...
  • Page 45 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Check the power source to be sure the IP 710 phone is receiving power. • Make sure a switch is used, rather than a hub, in the corporate LAN.
  • Page 46 Troubleshooting Register failed 38 IP 710 Manual • Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled. • Check to make sure the IP Phone Service is started in AltiWare.

  • Page 47: Lcd Messages

    LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message conf timeout! conf exception! Saved! Write Fail! Wrong Ext Number! Wrong input! wrong password! Explanation After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu.

  • Page 48: Ip Phone Running Messages

    Press #27 again to reactivate. Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 710 was not able to receive the IP address from the DHCP server. Another device configured with the same IP address as the IP phone is detected.

  • Page 49: Ip Phone Boot Messages

    Loading firmware. Loading firmware. Network initialization failed. Failure downloading TFTP. Firmware update failed. Firmware update successful. Appears when Boot Download is set to TRUE. The IP 710 will show this message when it is rebooted. Appendix A IP 710 Manual...
  • Page 50 Troubleshooting 42 IP 710 Manual...

  • Page 51: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 710 Manual...
  • Page 52 - the mate for a plug. Used to connect two pieces of equipment together. keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. 44 IP 710 Manual...
  • Page 53 - the term used to describe a telephone in the idle state or with the receiver still resting in the base. IP 710 Manual...
  • Page 54 System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button. 46 IP 710 Manual...
  • Page 55 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. IP 710 Manual...
  • Page 56 48 IP 710 Manual...

  • Page 57: Index

    IP phone menu 19 IP settings 22 NAT 24 DHCP, enabling/disabling 21 dial pad 5 dialing IP number 33 dimensions, IP 710 phone 36 display workgroup status 10 distinctive ring options 25 emergency gateway, setting 21 emergency number, setting 21 Enter button 4...
  • Page 58 LCD messages, explained 39, 40, 41 LCD screen 3, 27, 35 LED, in buttons 35 line park, configuring 11 local address, setting 21 memory, IP 710 phone 35 Menu button 4 Message Waiting light 4 Mute button 11 address, setting 22...
  • Page 59 10 workgroup queue status, displaying 25 Index IP 710 Manual...

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