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Altigen IP 710 User Manual

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IP 710 Phone
User Manual
7/2009 4290-0012

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Summary of Contents for Altigen IP 710

  • Page 1 ™ IP 710 Phone User Manual 7/2009 4290-0012...
  • Page 2 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    The IP 710 Phone ........3...
  • Page 4 Index ..........49 ii IP 710 Manual...
  • Page 5 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 710 Manual iii...
  • Page 6 IP 710 Manual...

  • Page 7: Warranty

    Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect. 3. Shipping, installation, set-up and removal service charges. IP 710 Manual...
  • Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. vi IP 710 Manual...

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 2 IP 710 Manual...

  • Page 11: Hapter

    H A P T E R The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support.
  • Page 12 / buttons let you scroll through text on the LCD Navigation buttons screen. button selects a menu item or setting. button returns to previous configuration menu or deletes the last digit input. Enter Confirms selections made in the LCD, including settings. 4 IP 710 Manual...
  • Page 13 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and logged in as an extension. IP 710 Manual 5...
  • Page 14 Figure 2. IP 710 Phone, Bottom View DC Port Connects to power outlet Power Cable Secures the power cable, preventing it from Restraint accidentally being pulled out DC/PoE Switch Switches between DC power and Power over Ethernet PC Access Port Connects to PC (10/100 Base T)

  • Page 15: Hardware Items In The Package

    Figure 3. IP 710 Phone, Left View Headset 2.5mm plug Connects to a 2.5mm headset receptacle Headset RJ port Connects to a non-amplified headset with RJ9 connector Handset port Connects to a handset Hardware Items in the Package The following hardware items are included in this package: •...

  • Page 16: Supported Telephony Features

    Supported Telephony Features The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable.
  • Page 17 There is no pause function. When the call is recording, the light is on. • Recorded conversations can then be played back through voice mail or accessed at a centralized location. IP 710 Manual 9...
  • Page 18 Enter button. • Pressing Hold while onhook will retrieve the last hold call. • Supports up to 9 hold calls. Intercom Connects you directly to button the callee’s intercom after one ring. 10 IP 710 Manual...
  • Page 19 LCD. While onhook, releases phone from an active state. • Ring Tones Select from one of 14 ring Custom ring tones are not tones. supported. Download new ring tones from the server. IP 710 Manual 11...

  • Page 20: American Disabilities Act (Ada) Compliance

    (previously heard messages are not included). American Disabilities Act (ADA) Compliance The hearing aid-compatible handset on the IP 710 phone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards.

  • Page 21: Hapter

    PC access port on the phone (optional). d. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 710 in Power over Ethernet Mode” on page 16.

  • Page 22: The Phone Startup Process

    If it doesn’t pass through these stages successfully, refer to “Troubleshooting” on page 36. The Phone Startup Process After the IP 710 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on.
  • Page 23 —CHECK FW (Firmware checking state) —INIT NETWORK —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING IP 710 Manual 15...

  • Page 24: To Use Ip 710 In Power Over Ethernet Mode

    To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the middle faces the top.

  • Page 25: Miscellaneous Operation Notes

    IP 710 phone: 1. Press the Menu button. 2. Press * * 2, then press the Enter button. • Rebooting the phone—To reboot the IP 710 phone, press * * 3, then press the Enter button. IP 710 Manual 17...
  • Page 26 IP 710 Manual...

  • Page 27: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 710 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by AltiWare Administrator settings when the phone is successfully registered.

  • Page 28: System Settings

    TRK ACCESS CODE Call Log. Hour Offset Sets the time offset from the System > AltiWare server’s time. Hour Offset TFTP Server Sets the TFTP server IP address for System > updating firmware. TFTP Server IP 710 Manual...

  • Page 29: Network Settings

    DHCP is disabled. Network Mask Gateway Sets the default Gateway IP address. Network > Gateway For H.323 version of phone firmware only: Enable Sets whether GateKeeper is enabled Network > GateKeeper or disabled. Enable GK IP 710 Manual 21...

  • Page 30: Registration From The Phone's Menu

    • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 710, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 31: Assigning A Tftp Server

    3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 710 will download the firmware from the TFTP server on the next reboot. 6. Reboot by unplugging and replugging the power cable OR by pressing * * 3 and the Enter button.

  • Page 32: Configuring Nat

    SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 710 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.

  • Page 33: Distinctive Ringing Support

    Not Ready WG - workgroup number (up to 4 digits) CIQ - number of calls currently in the queue LQT - longest queue time of current queued calls LOGIN - LOGIN/LOGOUT indicates the agent login/logout state IP 710 Manual 25...

  • Page 34: Greeting Button

    The selected code appears in the upper right of the LCD screen. When an IP 710 user calls an extension in the system that has activity codes set up and the call goes into RNA handling, or the destination user has DND enabled, the activity code is displayed on the IP phone.

  • Page 35: Hapter

    LQT05 LOGIN >TH02 SL060 Not Ready WG - Workgroup number. CIQ - Number of calls currently in the queue. LQT - Longest queue time of current queued calls. LOGIN - LOGIN/LOGOUT indicates the agent login/logout state. IP 710 Manual 27...

  • Page 36: Basic Phone Operation

    Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Activity 1) Press the Activity button.
  • Page 37 • Use the buttons to scroll to the menu item you want. • Use the button or Enter button to select a menu item or setting. • Use the button to return to the previous menu. IP 710 Manual 29...
  • Page 38 1) Press the Menu button. 2) Select PHONE SETTING, then PROGRAM KEYS, then the desired program key. 3) Enter the appropriate digits for the speed dial number or feature code. Reboot 1) Press * * 3, then the Enter button 30 IP 710 Manual...
  • Page 39 Status The digits are automatically dialed when this function key is • User pressed. Defined # Speaker To use the speakerphone: 1) Press the Speaker button. 2) To disconnect the call, press the Speaker button again. IP 710 Manual 31...
  • Page 40 #11 ......Greeting Menu #28 ......Password Menu 32 IP 710 Manual...
  • Page 41 #45......Overhead Paging by Trunk #46......Group Paging (for IP 710 phone users) #55.
  • Page 42 If the IP 710 is configured for a public IP address, you can call other public IP address devices. If the IP 710 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.

  • Page 43: Appendix A

    2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PC • Memory Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images. • DRAM: 8M, stores runtime program and data. IP 710 Manual...

  • Page 44: Troubleshooting

    External power, 5VDC, 1.5A • PoE option Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 710 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom Solution •...
  • Page 45 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Phone does not show Check the power source to be sure the IP 710 phone anything on LCD display is receiving power. •...
  • Page 46 Check to make sure the IP Phone Service is started in AltiWare. • If IP phone is associated with a physical phone (with the same extension number), use #27 to activate the IP phone to normal operating mode. 38 IP 710 Manual...

  • Page 47: Lcd Messages

    Appendix A LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message Explanation After 2 minutes inside the configuration menu, if no conf timeout! action is taken, the LCD will show this message and then quit the menu.

  • Page 48: Ip Phone Running Messages

    Press #27 again to reactivate. Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 710 was not able to DHCP FAIL! receive the IP address from the DHCP server. Another device configured with the same IP address as DUPLICATE IP! the IP phone is detected.

  • Page 49: Ip Phone Boot Messages

    NETWORK FAILED. Failure downloading TFTP. TFTP FAIL! Firmware update failed. UPDATE FAILED. Firmware update successful. UPDATE OK Appears when Boot Download is set to TRUE. The IP update APP(S1) 710 will show this message when it is rebooted. IP 710 Manual...
  • Page 50 Troubleshooting 42 IP 710 Manual...

  • Page 51: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 710 Manual...
  • Page 52 - the mate for a plug. Used to connect two pieces of equipment together. keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. 44 IP 710 Manual...
  • Page 53 - the term used to describe a telephone in the idle state or with the receiver still resting in the base. IP 710 Manual...
  • Page 54 System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button. 46 IP 710 Manual...
  • Page 55 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. IP 710 Manual...
  • Page 56 48 IP 710 Manual...

  • Page 57: Index

    DHCP, enabling/disabling 21 hardware components 7 dial pad 5 illustration 3, 6, 7 dialing IP number 33 overview 3 dimensions, IP 710 phone 36 registering 22 display workgroup status 10 specifications 35 distinctive ring options 25 IP address assigning a local 22...
  • Page 58 IP number, dialing 33 headset 7 IP settings, configuring 22 power over Ethernet module 7 using 16 power, IP 710 phone 36 keys, feature 35 Redial button 11 LAN ports 35 registering IP phone 22 LCD messages, explained 39, 40, 41...
  • Page 59 Index warranty v how to get service vi workgroup queue status, configuring display 10 workgroup queue status, displaying 25 IP 710 Manual...

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