Altigen IP 805 Phone User Manual
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Altigen IP 805 Phone User Manual

Ip 805 phone
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IP 805 Phone
User Manual
4290-2805 April 2014

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Summary of Contents for Altigen IP 805 Phone

  • Page 1 ™ IP 805 Phone User Manual 4290-2805 April 2014...
  • Page 2 NOTICE While every effort has been made to ensure accuracy, AltiGen Communications, Inc., will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice.

  • Page 3: Table Of Contents

    HAPTER The IP 805 Phone ........5 Hardware Items in the Package ........7 Supported Features .
  • Page 4 Updating Firmware ......... . 28 Capturing Traces .

  • Page 5: Warranty

    AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase.
  • Page 6 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications partner for warranty information and services. 2 IP 805 User Manual...

  • Page 7: About This Manual

    About This Manual This manual describes how to get the IP 805 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 805 phone. It also provides information on how to configure the network and IP settings.
  • Page 8 4 IP 805 User Manual...

  • Page 9: The Ip 805 Phone

    H A P T E R The IP 805 Phone The AltiGen IP 805 phone is a business telephone that provides voice communication over an IP network. The IP 805 phone is designed for use with MaxCS Release 7.0. The IP 805 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 6 programmable buttons, an LCD display and headset port support.
  • Page 10 * Indicates a normal operating mode key feature, which is available only after registering the phone with the phone server and logged in as an extension. PC port LAN port Handset Headset Power Figure 2. IP 805 Phone, Port view IP 805 User Manual...

  • Page 11: Hardware Items In The Package

    • Network cable Supported Features The IP 805 phone provides a wide range of call handling and dialing features directly on the phone and through the MaxCS system. • Auto Answer – You can configure your phone to ring for a specific number of seconds and then automatically connect the call.

  • Page 12: Differences Between The Ip 805 And The Ip 705

    When the headset is enabled and the phone is in Idle mode, pressing the Headset button turns off the headset. • When using a headset with the IP 805 phone, no dial tone will play when the other party disconnects or when you press Release to end the call (unless #82 dial tone is disabled). •...

  • Page 13: American Disabilities Act (Ada) Compliance

    American Disabilities Act (ADA) Compliance The hearing aid-compatible handset on the IP 805 phone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards.
  • Page 14 American Disabilities Act (ADA) Compliance IP 805 User Manual...

  • Page 15: Hapter

    (Enter) button to select a menu item or a setting. Press Menu again to return to the previous menu. If you are using DHCP, ensure that DHCP is enabled on the IP 805 phone: Menu > Network > Enable DHCP > Yes. (DHCP is enabled by default.) If your company does not use DHCP, disable DHCP on the IP 805 phone: Menu >...

  • Page 16: The Phone Startup Process

    Speaker button and then using #26 or #27 will not work. • BASIC mode – If the IP 805 phone fails to register with MaxCS during startup, the phone operates in Basic mode. When in Basic mode, the IP phone’s LCD display shows (BASIC) IDLE.

  • Page 17: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 805 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by MAXCS Administrator settings when the phone is successfully registered.

  • Page 18: System Settings

    System Settings System Settings Setting Menu Path Description MaxCS System > Server IP Sets the MaxCS server’s IP address. Server address Trunk Access System > Sets the digit required to enable a user to return Code Trk Access Code an outside call from the Call Log. Sets the time offset from the MaxCS server’s Hour Offset System >...

  • Page 19: Registration From The Phone's Menu

    Configuring the IP 805 Phone Registration from the Phone’s Menu Under normal circumstances, the IP 805 phone registers itself automatically. However, if registration failed for some reason (for example, the server was not available), registration can be started again from the IP 805 phone’s menu:...

  • Page 20: Setting The Ring Tone

    10. You may display the version of firmware at any time: Press the Menu button, scroll to SYSTEM and press , scroll to Version Info and press Note: An article that describes how to update IP805 firmware via TFTP can be found in the AltiGen Knowl- edge Base. Setting the Ring Tone To set the ring tone: 1.
  • Page 21 Configuring the IP 805 Phone Agents press the Down Arrow button to see Workgroup status in the LCD screen (while the agent is in idle state). The first line in the LCD screen show: • QL = queue length: number of calls in queue (0~99) •...
  • Page 22 Workgroup Status Display IP 805 User Manual...

  • Page 23: User Guide

    H A P T E R User Guide The LCD Screen In normal operating mode, the LCD screen displays the time and the extension number on the first line: 12:00 PM x555 MISSED xx Other messages you may see: • MISSED xx –...

  • Page 24: Basic Phone Operation

    Basic Phone Operation Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 805 with the phone server and logging in as an extension. Function Key Sequence The Call Log stores the numbers of the last 99 incoming calls. 1) With the phone onhook, press the Call Log button.
  • Page 25 User Guide Function Key Sequence When Multiple Call Waiting is enabled at the extension, you can place multiple incoming calls on hold and retrieve them using the phone’s / buttons and the button. Pressing Hold while onhook will retrieve the last call that you placed on hold. You can place up to 9 calls on hold at a time.
  • Page 26 Basic Phone Operation Function Key Sequence Deletes characters entered on the LCD. While onhook, releases the phone from an active state. Rejects an incoming call. For a connected call: • Press the Release button to hang up the call. While in a menu: •...

  • Page 27: Feature Codes

    #45 ......Overhead Paging by Trunk #46 ......Group Paging (for IP 805 phone users) #55 .
  • Page 28 ..Restore phone to the factory default settings Dialing an IP Number Directly from the IP 805 To dial an IP number directly from the IP 805 phone set, enter the IP address, using the * key to enter periods and followed by the # key.

  • Page 29: Appendix A

    The pin outlet for headset support is: Headset Pin 1 (Tx+), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx-) For an up-to-date list of supported headsets for the IP 805, refer to AltiGen’s IP 805 web page at: http://maxcs.com/solutions/business-class-voip-phones/ip-805/ •...
  • Page 30 • Check the phone’s IP address, network mask and default gateway. • Make sure that you can ping the IP 805 phone’s address from MaxCS is unreachable MaxCS. • Make sure that the IP Phone Service is started in MaxCS.

  • Page 31: Lcd Messages

    The following messages may appear in the LCD screen while you use the phone: Message Explanation Failed to connect to the AltiGen phone server. You are trying to register the IP phone with an invalid IP address, or the AltiGen Phone Server's IP address is invalid.

  • Page 32: Ip Phone Boot Messages

    Download the file containing the updated firmware from AltiGen. Save it on your local computer. On your IP 805 phone, choose Menu > Network > Local address. Write down the IP address shown. In your internet browser, enter the phone’s IP address (for example, http://10.30.10.130) . The phone’s web-based configuration tool will open to the login page.

  • Page 33: Capturing Traces

    To generate these logs, you must log into the IP 805 phone’s web-based configuration tool: Establish a TCPIP connection from a computer with a browser to the PC port on the IP 805 phone. On the IP 805 phone, choose Menu > Network > Local address. Write down the phone's IP address.

  • Page 34: Generating The Log File

    Capturing Traces Generating the Log File To generate a log file, perform the following steps. Click the Settings tab, and then click Log on the left. For the System Log Level, choose 6. This level provides the most detail. Click Confirm. When you see a warning about restarting your phone, click OK. To generate a log file, click the Export tab and save the trace file to your computer.

  • Page 35: Glossary

    Glossary DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol (IP) addresses in an organization’s network. DNS - Domain name system used to address translation to convert H.323 IDs, URLs, or e-mail IDs to IP addresses.
  • Page 36 network - A configuration of data processing and/or telecommunication devices and software connected for information exchange. network address - An identifier for a node, station, or unit of equipment in a network. network domain - a set of workstations and servers that share a security account manager database and can be administered as a group.
  • Page 37 TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability. transfer - this feature redirects a call to another extension or the AltiGen VoiceMail system. UDP (User Datagram Protocol) - a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol.
  • Page 38 34 IP 805 User Manual...

  • Page 39: Index

    DHCP, enabling/disabling version information dial pad dialing IP number dimensions, IP 805 phone Menu button distinctive ring options warranty how to get service workgroup queue status, navigation buttons displaying emergency gateway, setting...
  • Page 40 Index 36 IP 805 User Manual...

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