1. Manuals
  2. Brands
  3. Altigen Manuals
  4. IP Phone
  5. Alti-IP 600
  6. Administration manual

Altigen Alti-IP 600 Administration Manual

Altigen alti-ip phone administration manual 600
Hide thumbs Also See for Alti-IP 600:
Table of Contents

Advertisement

Quick Links

Download this manual
™
Alti-IP 600 Phone
Administration Manual
05/2004 4290-0010-5.0

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Alti-IP 600 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Altigen Alti-IP 600

Summary of Contents for Altigen Alti-IP 600

  • Page 1 ™ Alti-IP 600 Phone Administration Manual 05/2004 4290-0010-5.0...
  • Page 2 Web site: www.altigen.com TRADEMARKS AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole, AltiAdmin, Alti-IP 600, Zoomerang, and Dynamic Messaging are trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

  • Page 3: Table Of Contents

    HAPTER An Overview of the Alti-IP 600 ......1 Hardware Components ........4 New in Version Level 12.0.0 .
  • Page 4 Restoring Default Settings ....... 18 Rebooting the Alti-IP 600 ....... 18 Configuring “Phone Setting”...
  • Page 5 Index ..........53 Alti-IP 600 Manual iii...
  • Page 6 Alti-IP 600 Manual...

  • Page 7: Warranty

    Any other cause which does not relate to a product defect. Shipping, installation, set-up and removal service charges. How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: Alti-IP 600 Manual...
  • Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. vi Alti-IP 600 Manual...

  • Page 9: C Hapter

    Preface: About This Manual This document provides the required steps to get the Alti-IP 600 phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform on AltiGen’s AltiWare...

  • Page 10: Related Documentation

    Related Documentation • Alti-IP 600 Quick Reference Card • AltiWare OE/ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual viii Alti-IP 600H/600PH Manual...

  • Page 11: Hapter

    An Overview of the Alti-IP 600 The Alti-IP 600 class of AltiGen IP phones is an H.323-compliant, business telephone that provides voice communication over an IP network. The Alti-IP 600 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 10 programmable keys and LCD display.
  • Page 12 Figure 2. Alti-IP 600, Top View LCD Screen PC Access Port Network Port AC Adapter Port Soft Keys 1-10 Alti-IP 600 Manual Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time. Connects to PC (10/100 PC) Connects to network (10/100 SW) Connects to power outlet.
  • Page 13 Transfers a call, indicated by the button’s blinking indicator light. HOLD* Places a call on hold, indicated by the button’s blinking indicator light. voice mails displayed on the LCD will not be updated until the next call is finished. Alti-IP 600 Manual 3...

  • Page 14: Hardware Components

    Alti-IP 600H/600PH with the phone server and logged in as an extension. Hardware Components The following hardware items are included in this package: • Alti-IP 600 Set • Phone receiver • AC Adapter (Input: 100-240V; Output: DC 5V, 2A) • Power cord •...

  • Page 15: Hapter

    AltiAdmin/ACM Admin Configuration Requirements • The Alti-IP 600 requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing. Refer to the “Setting Up IP Extensions” chapter in the AltiWare OE/ACC System Installation & Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP Extension to manage the IP phone.

  • Page 16: Altigen Ip Phone Service

    AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be running for the Alti-IP 600 to operate. If IP Phone Service stops while the Alti-IP 600 is on a call, the call will be disconnected.

  • Page 17: Hapter

    Alti-IP 600): • AltiWare Server IP Address • DHCP - if DHCP is not used, obtain the Alti-IP 600 phone’s IP address from the System Administrator. • Gatekeeper Auto Discovery - if gatekeeper auto discover is not used, obtain the AltiWare IP address.
  • Page 18 IP extension, you can set the following parameters for the IP extension: The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system. After creating the IP extensions, you can set the following parameters: Alti-IP 600 Manual...
  • Page 19 Parameter Description Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop down list to assign one of the following functions to the desired keys: • N/A - when selected, the corresponding soft key cannot be used.
  • Page 20 Description General Allows you to specify the IP address of the AltiServ system the Alti-IP 600 phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field. To allow the extension user to have password-protected...

  • Page 21: Apply To Button

    Debug. • This only works when the Alti-IP 600 is operating in basic mode. Set Up Alti-IP 600 Connections You must connect the Alti-IP 600 to the network and to a power source before using it. Alti-IP 600 Manual 11...
  • Page 22 Notes: • When the Alti-IP 600 is booted up without the PC port plugged in, the PC port defaults to 10Mbps. • If the PC port is to be used, the user should plug in both the LAN port and PC port before the IP phone is booted.

  • Page 23: Plug And Play Setup

    The steps for plug and play setup will vary depending on whether or not the Alti-IP 600 Phone has been started. When the Alti-IP 600 is started for the first time, it can support plug and play to enable the phone to automatically register itself to AltiServ.

  • Page 24: Plug And Play Setup Before Ip Phone Is Started

    AltiGen IP Phone Configuration Window” on page 7. Plug and Play Setup After IP Phone is Started If you have already started your phone, and wish to execute the Plug and Play feature, perform the following steps: Alti-IP 600 Manual...

  • Page 25: Remote Installation

    600H/600PH, refer to “Configuring Phone Settings” on page 21. Remote Installation To install the Alti-IP 600 at a remote location, using a DSL connection with or without a router hub: Check the firewall settings at the corporate network to open TCP/UDP ports required by the Alti-IP 600.
  • Page 26 LCD screen and is now in normal operating mode. Note: The Alti-IP 600 AltiWare IP address, TFTP (IP) address and other network related configuration parameters will override the AltiAdmin’s settings when the phone registers with AltiServ.

  • Page 27: Verifying The Phone Startup Process

    Verifying the Phone Startup Process After the Alti-IP 600 has power connected to it, the phone begins its automatic booting process by cycling through these steps: All LED lights will be on. The LCD screen displays [ATGN BOOT] on the first line.

  • Page 28: Restoring Default Settings

    The digits will be automatically dialed when this function key is pressed. Dialing an IP Number Directly from the Alti-IP To dial an IP number directly from the Alti-IP 600 phone set, enter the IP address using the * key to enter periods followed by the # key.

  • Page 29: Operation Notes

    If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices. If the Alti-IP 600 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.
  • Page 30 Alti-IP 600 Manual...

  • Page 31: Hapter

    Important: Please note that the configuration in AltiAdmin will override the Alti-IP 600 phone’s local configuration after the IP Phone is registered. If the IP Phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin settings.

  • Page 32: Network Settings

    Gateway Network>Gateway Enable Network>Enable/ Gatekeeper Disable GateKeeper Alti-IP 600 Manual Sets the TFTP server IP address for updating firmware. After firmware image upgrade, submenu changes to {No}. Used mainly for upgrading or troubleshooting. On the next boot, the phone will download the new firmware from the TFTP server, if set to [YES].

  • Page 33: Modifying Dhcp Settings

    Press " (DOWN key) to enable DHCP. Disabling DHCP If you do not use DHCP in your network, you can disable DHCP before manually assigning an IP address to the Alti-IP 600. To disable DHCP, use the following steps:. Note: Procedures involving configuring IP settings cannot be completed when DHCP is enabled in your network.

  • Page 34: Configuring Ip Settings

    Ensure the default gateway IP address in on the same subnet as the host IP address. • When inputting IP addresses into the Alti-IP 600, use the * key to enter periods. For example, “209.120.12.8” would be inputted as “209*120*12*8”.

  • Page 35: Updating Phone Firmware

    Alti-IP 600 phone is in use during an update, the call will be disconnected. You must have a TFTP server to have the Alti-IP 600 to connect to in order update the firmware. If the Alti-IP 600 phone is registered with AltiServ, to update the phone firmware from AltiAdmin: Launch IP Phone Configuration in AltiAdmin Main Menu.

  • Page 36: Resolving Errors Upon Startup

    One network is designated as the inside network, the other is the outside. The Alti-IP 600H can be enabled to support H.323 behind NAT. The Alti-IP 600 will be able to work behind a regular NAT router without any special implementation for H.323.

  • Page 37: Assigning Nat

    NAT router and the corporate router. Assigning NAT By default, NAT is not enabled. If you connect the Alti-IP 600 behind a NAT router, you may manually assign the NAT router’s public IP address to this field.

  • Page 38: Distinctive Ringing Support

    • Operator call = three rings Workgroup Status Display The Alti-IP 600 can display an agent’s workgroup queue status. While the agent is in idle state, the first line in the LCD displays: • QL = number of workgroup queued calls (up to 99) •...

  • Page 39: Activity Display

    AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin, Activity Display When the Alti-IP 600 user calls an extension in the system which has Activity codes set up, if the call goes into RNA handling or the destination user has DND enabled, the Activity code is displayed on the IP phone.
  • Page 40 Alti-IP 600 Manual...

  • Page 41: Hapter

    Phone Functions The Alti-IP 600 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable.
  • Page 42 Headset When selected, the user will be able to activate a third-party handset (certified by AltiGen) Alti-IP 600 Manual • Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin/ACM Admin in order to conference incoming calls.
  • Page 43 IP Phone by pressing * * 6 ENTER. • Feature does not require special configuration to work. • Redials up to last 16 calls. • Redials up to 32 digits. • Feature does not require special configuration to work. Alti-IP 600 Manual 33...
  • Page 44 Transfers an active call to another number. (XSFR) Voice Mail Enables access to voice messages. (VM) Alti-IP 600 Manual • Press * * 6 ENTER, scroll to SELECT RING, and select from 0 - 2. • In AltiAdmin, go to Extension Configuration >Station Speed...

  • Page 45: Appendix A

    DRAM: 8M, stores runtime program and data. • Additional Remote configuration and upgrade through web browser Features • PPPoE Auto Redial capability • 1 RJ-11 port (FXS) for analog telephone connections (Option) • 1 RJ-11 port (FXO) for PSTN connection (Option) Alti-IP 600 Manual...

  • Page 46: Firewall Considerations

    VoIP ATPS Web Client AltiLink+ NetMeeting Chat plus VoIP ports described above a. It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 36 Alti-IP 600 Manual Server 10025 10025 10015 10025 10028 10025...

  • Page 47: Troubleshooting

    Troubleshooting The following table provides the most common problems an end user may encounter. For Alti-IP 600 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom AltiWare is unreachable. Image update failed. If setting Boot Download to YES, after the phone...
  • Page 48 • If NAT is used, make sure NAT is enabled and NAT address is set up correctly. Check the power source to be sure the Alti-IP 600 phone is receiving power. • Make sure a switch is used, rather than a hub, in the corporate LAN.

  • Page 49: Lcd Messages

    Error occurred when saving the changed options into flash ROM. The inputted extension number is invalid. User inputted an invalid value or string during configuration. User is trying to configure an invalid password from the phone menu. Definition Alti-IP 600 Manual Appendix A...
  • Page 50 The inputted IP address is invalid. During register of IP extension, an invalid response (return value) returned from phone server. Alti-IP 600 cannot attach an IP address due to network failure. Phone has lost Ethernet connection. Cannot register to the AltiGen phone server.

  • Page 51: Ip Phone Boot Messages

    APP(S1) User Reference Basic Phone Operation * indicates a normal operating mode phone feature, which is only available after registering the Alti-IP 600 with the phone server and logged in as an extension. FUNCTION KEY SEQUENCE Auto Answer 1) Press * * 6, then ENTER button.
  • Page 52 2) Press ENTER button 1) Press HOLD button to retrieve last hold call. Intercom* Incoming Intercom: Incoming voice path is heard through the speaker, indicated by the button’s blinking indicator light Outgoing Intercom: 1) Press ICOM button + <EXT> 42 Alti-IP 600 Manual...
  • Page 53 FLASH. All other SOFT KEYS • Speed Dial are set up as Phone Setting by default. • Phone Setting To use the speakerphone: Speaker 1) Press the SPKR button Appendix A Alti-IP 600 Manual...
  • Page 54 #34 ......Dial By Name Feature must be enabled by system administrator. 44 Alti-IP 600 Manual Configuration Menu)
  • Page 55 XSFR button # # <ext> ... . Transfer to a User’s Voice Mail XSFR button <ext> XSFR button..Consultation Feature available only on systems with Triton Analog Extension board. Appendix A Alti-IP 600 Manual...
  • Page 56 User Reference 46 Alti-IP 600 Manual...

  • Page 57: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. Alti-IP 600 Manual...
  • Page 58 IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet. ISP - Internet Service Provider. jack - the mate for a plug. Used to connect two pieces of equipment together. 48 Alti-IP 600 Manual...
  • Page 59 Windows NT network servers can be implemented either as server processes or as drivers. offhook - refers to a telephone set when the receiver is not resting in the base. This usually initiates a dial tone from the receiver. Alti-IP 600 Manual...
  • Page 60 - any computer whose function in a network is to provide user access to files, printing, communication, and other services. static IP address - a permanent IP address that is assigned to a node in an IP or TCP/IP network. 50 Alti-IP 600 Manual...
  • Page 61 When the pilot number is dialed, the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number. If no extensions are available, the call is placed in that workgroup’s queue. Alti-IP 600 Manual...
  • Page 62 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. 52 Alti-IP 600 Manual...

  • Page 63: Index

    DHCP 22 enable gatekeeper 22 enable NAT 23 enabling DHCP 23 ENTER button 3 extension number 21 extension password 21 firewall considerations 36 firewall port configuration 6 GateKeeper Discovery 23 gateway 22 glossary 47 hardware components 4 Alti-IP 600 Manual Index...
  • Page 64 3 network mask 22, 26 network protocols 35 network requirements 5 network settings 22 network setup 7 normal operation 6 54 Alti-IP 600 Manual overview Alti-IP 600 overview 1 phone functions 31 standard 34 phone setting soft keys 18...
  • Page 65 Index UDP 35 updating phone firmware 25 using DSL 15 verifying phone startup process 17 version information 22 VM button 3 volume 3 warranty v how to get service v workgroup status display 28 XSFR button 3 Alti-IP 600 Manual...

Table of Contents

Save PDF