Altigen IP 705 Administration Manual
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Altigen IP 705 Administration Manual

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IP 705 Phone
Administration Manual
04/2006 4290-0014-5.0A

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  • Page 1 ™ IP 705 Phone Administration Manual 04/2006 4290-0014-5.0A...
  • Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    HAPTER Overview of the IP 705 ....... 1 Hardware Components ........6 HAPTER System &...
  • Page 4 Glossary ......... .57 IP 705 Manual...
  • Page 5 Index ..........63 IP 705 Manual iii...
  • Page 6 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 705 Manual...

  • Page 7: Warranty

    Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser.
  • Page 8 End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 705 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 IP 705 Manual...

  • Page 11: Hapter

    H A P T E R Overview of the IP 705 The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 5 programmable keys, LCD display and headset port support.
  • Page 12 Releases a call, exits from the menu, releases phone from an active state. Redial* Redials up to last 16 calls and up to 32 digits. Call Log* Displays the caller IDs of up to 99 incoming calls. Dials selected number. IP 705 Manual...
  • Page 13 Displays the phone’s menu in the LCD screen. Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 705 with the phone server and logged in as an extension. IP 705 Manual 3...
  • Page 14 Figure 2. IP 705 Phone, Back View LAN Port Connects to network (10/100 Base T) PC Access Port Connects to a PC (10/100 Base T) DC/PoE Switch Switches between DC power and power over Ethernet DC Port Connects to power outlet...
  • Page 15 Overview of the IP 705 Figure 3. IP 705 Phone, Left View 1 Headset port Connects to an RJ-9 headset 2 Handset RJ-9 Port Connects to a handset IP 705 Manual 5...

  • Page 16: Hardware Components

    Figure 4. IP 705 Phone, Bottom View PoE Module Cover Covers the optional Power over Ethernet Module Slots for the phone stand Two slots to insert the phone stand Hardware Components The following hardware items are included in this package: •...

  • Page 17: Hapter

    • GateKeeper (for plug and play feature) AltiAdmin/ACM Admin Configuration Requirements • The IP 705 requires an IP extension to be enabled in AltiAdmin to handle call processing. Refer to the “Setting Up IP Extensions” chapter in the AltiWare OE/ACC System Installation & Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP extension to manage the IP phone.

  • Page 18: Altigen Ip Phone Service

    AltiWare through enhanced AltiLink+ protocol on behalf of IP 705 phones. This service must be running for the IP 705 to operate. If IP Phone Service stops while the IP 705 is on a call, the call will be disconnected.

  • Page 19: Hapter

    IP 705 phone. Important Notes for Plug and Play A plug and play feature enables the IP 705 phone to automatically discover the AltiServ IP address. • To use the plug and play feature, the user’s IP phone must be on the LAN with AltiServ.
  • Page 20 5. Choose System Management > VoIP Configuration, and click the VoIP Codec Configuration tab to configure codec settings: If G711 is used, assign an IP phone network address range for G711 codec. 6. Choose System Management > AltiGen IP Phone Configuration to configure the IP phone. IP 705 Manual...
  • Page 21 General Lets you specify the IP address of the AltiServ system Info that the IP 705 phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field. To allow the extension user to have password-...
  • Page 22 Debug When enabled, allows the IP 705 phone to connect to Telnet for debugging. Note: The Apply To button works with the following parameters: General, H.323, TFTP Server field (Reset IP Phone and Boot Download options cannot be applied to multiple extensions), and Debug.
  • Page 23 Installation After creating IP extensions, and setting parameters on the General tab, go to the IP 705 tab: The parameters on the IP 705 tab are described in the next table. IP 705 Manual 13...
  • Page 24 Parameter Description Program- Corresponds to the 5 programmable keys on the IP 705. mable Use the drop-down lists to assign one of the following Keys 1 - 5 functions to the desired keys: • N/A - when selected, the corresponding programmable key cannot be used.
  • Page 25 IP phone user will be able to activate a the headset port. IMPORTANT! When the IP 705 phone is registered with the system, its local configuration is overridden by the configuration in AltiAdmin/ ACM Admin. However, once the IP phone is successfully...
  • Page 26 Connect the handset to the handset port. c. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 705 in Power over Ethernet Mode” on page 20. 8. Configure startup network settings: If you are using DHCP, ensure that DHCP is enabled on the IP 705 phone: Menu >...

  • Page 27: Remote Installation

    1. In the firewall at the corporate network, open TCP/UDP ports required by the IP 705. (For a listing of these ports, refer to “Firewall Considerations” on page 42.) 2. Check the AltiWare server’s IP extension settings. Make sure Dynamic IP Address is checked, enough physical extension licenses are available, and that the proper codec setting is configured.

  • Page 28: Verifying The Phone Startup Process

    11. Set up IP phone properties in AltiWare as described in step 6 on page 10. Verifying the Phone Startup Process After the IP 705 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on.

  • Page 29: Other Phone Already Logged On To Extension

    After the extension is logged on and activated, the calls are redirected to this IP phone. Important: The user should not use the VM option to log on to the IP 705 phone. Executing Plug and Play After IP Phone is...

  • Page 30: Restoring Default Settings

    2. Press * * 2, then press the Enter button. Rebooting the IP 705 Phone To reboot the IP 705, press * * 3, then press the Enter button. Note: When the IP 705 is rebooted, the AltiWare IP address setting reverts to the original configuration.

  • Page 31: To Remove The Poe Module

    3. Pull up to remove the module. Miscellaneous Operation Notes • When using #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and then using #26 or #27 will not work.
  • Page 32 • The daisy chaining of IP 705 phones is not supported. • If two calls ring into the IP 705 at the same time and the user attempts to answer the second call, the IP phone will automatically connect the user to the first call.

  • Page 33: Phone Configuration

    The following tables describe each setting and the corresponding menu path. Important: The configuration in AltiAdmin will override the IP 705 phone’s local configuration after the IP phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin settings.

  • Page 34: System Settings

    TRK ACCESS CODE Call Log. Hour Offset Sets the time offset from the System > AltiWare server’s time. Hour Offset TFTP Server Sets the TFTP server IP address for System > updating firmware. TFTP Server IP 705 Manual...

  • Page 35: Network Settings

    Sets whether GateKeeper is enabled Network > GateKeeper or disabled. Enable GK GateKeeper Sets whether GateKeeper discovery is Network > Discovery enabled. IP phone will automatically GK Discovery find GateKeeper. Shows only if GateKeeper is enabled. IP 705 Manual 25...

  • Page 36: Registration

    Enabling/Disabling DHCP Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network. The IP 705 enables DHCP by default. If you do not use DHCP in your network, you can disable DHCP before manually assigning an IP address to the IP 705.

  • Page 37: Configuring Ip Settings

    • Ensure the default gateway IP address is on the same subnet as the host IP address. • When inputting IP addresses into the IP 705, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 38: Updating Phone Firmware

    IP phone is not in use. If the IP 705 phone is in use during an update, the call will be disconnected. If the IP 705 phone is registered with AltiServ, to update the phone firmware from AltiAdmin, do the following: 1.

  • Page 39: Configuring Nat

    For more detailed information regarding NAT configuration guidelines and implementation, refer to the AltiWare OE/ACC or ACM System Administration Manual. Note: If more than one IP 705 phone sits behind NAT, a VPN tunnel is required to connect between the NAT router and the corporate router.

  • Page 40: Setting Ring Tones

    If the Distinctive Ring options are enabled by the system administrator in AltiAdmin/ACM Admin (General page of System Configuration), you may have three different ring cadences that distinguish the types of calls: • Internal call = 1 ring • External call = 2 rings IP 705 Manual...

  • Page 41: Workgroup Status Display

    Figure 5. Distinctive Ring Options, General Page, System Configuration Workgroup Status Display The AltiGen IP phone can be enabled to display workgroup status. While the agent is in idle state, the first line in the LCD displays: • QL = number of workgroup queued calls (up to 99) •...
  • Page 42 If the agent is a member of multiple workgroups, you can use queue status of all workgroups the agent belongs to. This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin, IP 705 Manual...

  • Page 43: Hapter

    H A P T E R Phone Functions The IP 705 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The table in “Supported Telephony Features” on page 34 lists the supported features, a brief description of each, and configuration and use notes where applicable.

  • Page 44: Supported Telephony Features

    However, when more than one call is outstanding, the first line shows the Call n/n display. Supported Telephony Features The following table lists additional features supported by the IP 705 phone. Feature Description Configuration/Use Notes •...
  • Page 45 • Busy Lamp Associates programmable From AltiAdmin/ACM Admin, Field (BLF) key with an extension that go to AltiGen IP Phone can be automatically Configuration on the dialed when selected; the Management Menu, go to the key’s light indicates that desired extension, and set the...
  • Page 46 Displays the workgroup From AltiAdmin/ACM Admin, go Status status in the LCD. to AltiGen IP Phone Configuration on the Management menu, go to the desired extension, select IP 705 tab, and check the Display Workgroup Status checkbox. IP 705 Manual...
  • Page 47 • Supports up to 9 hold calls. • Line Park A parked call line Go to AltiGen IP Phone appearance can be Configuration on the assigned as a Management Menu, go to the programmable Line Park desired extension, and set the key by the administrator.
  • Page 48 • Program Lets users associate a In AltiAdmin, go to AltiGen IP Keys programmable key with a Phone Configuration on the speed dial number or Management Menu, go to the feature code directly from desired extension, and set the the IP phone.
  • Page 49 Transfer button, use the button or the Flash button. • Voice Mail Enables access to voice The VM count that appears in the button messages. LCD reflects new messages (previously heard messages are not included). IP 705 Manual 39...
  • Page 50 IP 705 Manual...

  • Page 51: Specifications

    Message waiting indicator in Voice Mail button • 1 Standard 10/100 Base-T RJ-45 Port for network to phone connection • Memory Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images. • DRAM: 8M, stores runtime program and data. IP 705 Manual...

  • Page 52: Firewall Considerations

    Firewall Considerations • Headset Headset RJ-9 port Important: Contact AltiGen for the most current list of certified headsets. The pin outlet for headset support is: Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note: If using Plantronics H91N or H101N headsets, a separate...

  • Page 53: Troubleshooting

    It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 705 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom Solution •...
  • Page 54 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Phone does not show Check the power source to be sure the IP 705 phone anything on LCD display is receiving power. •...
  • Page 55 Check to make sure the IP Phone Service is started in AltiWare. • If IP phone is associated with a physical phone (with the same extension number), use #27 to activate the IP phone to normal operating mode. IP 705 Manual...

  • Page 56: Lcd Messages

    DND or FWD - The extension has Do Not Disturb on or is set to forward all calls. Workgroup Status Display When the IP 705 phone has been enabled to display workgroup status, and the agent is in idle state, the LCD displays the following: Figure 1. IP 705 Workgroup Display example •...

  • Page 57: Local Menu Configuration Messages

    Call n/n display. Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 705 phone’s menu: Message Explanation After 2 minutes inside the configuration menu, if no...

  • Page 58: Ip Phone Running Messages

    Press #27 again to reactivate. Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 705 was not able to DHCP FAIL! receive the IP address from the DHCP server. Another device configured with the same IP address as DUPLICATE IP! the IP phone is detected.

  • Page 59: Ip Phone Boot Messages

    NETWORK FAILED. Failure downloading TFTP. TFTP FAIL! Firmware update failed. UPDATE FAILED. Firmware update successful. UPDATE OK Appears when Boot Download is set to TRUE. The IP update APP(S1) 705 will show this message when it is rebooted. IP 705 Manual...
  • Page 60 LCD Messages 50 IP 705 Manual...

  • Page 61: User Reference

    Appendix B - User Reference User Reference Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 705 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Auto Answer 1) Press the Menu button, select PHONE SETTING, then select AUTO ANSWER.
  • Page 62 • Use the buttons to scroll to the menu item you want. • Use the button or Enter button to select a menu item or setting. • Use the button to return to the previous menu. 52 IP 705 Manual...
  • Page 63 • Redial up to last 16 calls. • Redial up to 32 digits. Release For a connected call: 1) Press the Release button to hang up the call. Also, press the Release button to exit the menu. IP 705 Manual...
  • Page 64 1) Press the Voice Mail button. 2) Enter voice mail password. • The Message Waiting light blinks when a voice mail message is waiting. • The LCD displays the new voice mail count (which includes only unheard messages) when onhook. 54 IP 705 Manual...

  • Page 65: Feature Codes

    #26......Station Log Out (Phone must be onhook) Feature must be enabled by system administrator. Feature available only on systems with Triton Analog Extension board or AltiGen IP phones. IP 705 Manual...
  • Page 66 #45 ......Overhead Paging by Trunk #46 ......Group Paging (for IP 705 phone users) #55 .

  • Page 67: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 705 Manual...
  • Page 68 Web clients (browsers) and servers. IMAP4 - Internet Message Access Protocol - Version 4. IP 705 - An AltiGen H.323-compliant, business telephone that provides voice communication over an IP network. IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet.
  • Page 69 - networking software that responds to I/O or computes requests from a client machine. Windows NT network servers can be implemented either as server processes or as drivers. offhook - refers to the phone when the receiver is not resting in the base. IP 705 Manual...
  • Page 70 - any computer whose function in a network is to provide user access to files, printing, communication, and other services. static IP address - a permanent IP address that is assigned to a node in a TCP/IP network. 60 IP 705 Manual...
  • Page 71 - the person or persons accessing the features and functions of the AltiWare product. virtual extension - an extension not associated with a physical port that allows for the AltiGen Voice Mail System guest access to features and telephone sharing environments.
  • Page 72 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. 62 IP 705 Manual...
  • Page 73 20 DHCP, enabling/disabling 25, 26 dial pad 3 dialing IP number 56 activating IP phone extension 16 dimensions, IP 705 phone 42 AltiAdmin/ACM Admin configura- display workgroup status 36 tion requirements 7 distinctive ring options 30 AltiGen Communications...
  • Page 74 LCD messages, explained 46, 48, 49 module 6 LCD screen 2, 41 using 20 LED, in buttons 41 power, IP 705 phone 42 line park, configuring 14, 37 programmable keys local address, setting 25 configuring 14 logon, to extension in use 19...
  • Page 75 Index restoring default settings 20 displaying 31 ring tones, setting 30, 38 service, getting vi settings, restoring default 20 setup, IP 705 9 Speaker button 38 specifications 41 speed dial 14 administrator configuration 14 user configuration 15 startup verifying phone 18...

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