Universal Serial Bus (Usb) Port Problems - IBM System x3200 Problem Determination And Service Manual

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3200 Types 4362 and 4363," on page 67 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A USB device does not work.
Action
1. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
2. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program menu. (For more information, see the
User's Guide on the IBM System x Documentation CD).
3. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
41
Chapter 2. Diagnostics