Getting Help And Information From The World Wide Web; Software Service And Support; Hardware Service And Support; Ibm Taiwan Product Service - IBM System x3200 Problem Determination And Service Manual

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM xSeries and
System x information is http://www.ibm.com/systems/x/. The address for IBM
IntelliStation information is http://www.ibm.com/intellistation/.
You can find service information for IBM systems and optional devices at
http://www.ibm.com/servers/eserver/support/xseries/index.html/.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries and System x servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region, see
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

Hardware service and support

Important: When you call for service, you will be asked to provide the four-digit
machine type of your system, which is 4362 or 4363.
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

IBM Taiwan product service

IBM Taiwan product service contact information:
140
System x3200 Types 4362 and 4363: Problem Determination and Service Guide
IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888