Page 1 System x3200 M3 Types 7327 and 7328 Problem Determination and Service Guide...
Page 3 System x3200 M3 Types 7327 and 7328 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 247, and the IBM Safety Information, and IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the Warranty Information document that comes with the server.
Page 6 Error LEDs ......69 Power-supply LEDs ..... . . 71 Diagnostic programs and messages .
Page 7 Hardware service and support ....246 IBM Taiwan product service ....246 Appendix B.
Page 8 Electronic emission notices ....250 Federal Communications Commission (FCC) statement ..250 Industry Canada Class A emission compliance statement ..250 Avis de conformité...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2011...
Page 10: Guidelines For Trained Service Technicians
Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.
Page 11: Guidelines For Servicing Electrical Equipment
Guidelines for servicing electrical equipment Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.
Page 12: Safety Statements
Safety statements Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 Statement 15: CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 19 Statement 26: CAUTION: Do not place any object on top of rack-mounted devices. This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. Statement 27: CAUTION: Hazardous moving parts are nearby. xvii Safety...
Page 20 xviii System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 21: Chapter 1. Start Here
You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
Page 22 1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. 2) In the navigation pane, click IBM System x and BladeCenter Tools Center. 3) Click Tools reference > Error reporting and analysis tools > IBM Dynamic System Analysis. 3. Follow the problem-resolution procedures.
Page 23 For problems with operating systems or IBM software or devices, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. a) Go to http://www.ibm.com/systems/support/.
Page 24: Undocumented Problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
Page 25: Chapter 2. Introduction
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 26: Notices And Statements In This Document
This document is in PDF format on the IBM System x Documentation CD. It contains translated environmental notices. Depending on the server model, additional documentation might be included on the IBM System x Documentation CD. The xSeries and BladeCenter Tools Center is an online information center that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems.
Page 27 Altitude: 914.4 m (3000 ft) to 2133.6 IMM functions. This connector is active v Minimum: 1 GB m (7000 ft) with or without the optional IBM Virtual v Maximum: 32 GB – Server off: 10°C to 43°C (50°F to Media Key installed.
Page 28 Table 1. Features and specifications (continued) Up to six expansion slots (depending Acoustical noise emissions: Notes: on the model): v Sound power, idling: 5.0 bel 1. Power consumption and heat output v Sound power, operating: 5.3 bel v Six expansion slots on the system vary depending on the number and board type of optional features installed and...
Page 29: Server Controls, Leds, And Power
Server controls, LEDs, and power This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server, and how to turn the server on and off. For the location of the LEDs on the system board, see “System-board LEDs” on page 19. Note: The illustrations in this document might differ slightly from your model.
Page 30 The following illustration shows the 2.5-inch SAS/SATA hot-swap hard disk drive model: System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 31 Hard disk drive activity LED Power-control button System error LED DVD-eject Power-on LED button USB 2 DVD drive activity LED USB 1 (green) Hard disk drive activity LED (green) Hard disk drive status LED (amber) Power control button and power-on LED Press this button to turn the server on and off manually or to wake the server from a reduced-power state.
Page 32 DVD-eject button Press this button to release a CD or DVD from the DVD drive. DVD drive activity LED When this LED is lit, it indicates that the DVD drive is in use. Hot-swap hard disk drive activity LED (some models) On some server models, each hot-swap drive has a hard disk drive activity LED.
Page 33: Rear View
Rear view The following illustration shows the LEDs and connectors on the rear of the hot-swap server model. Power cord AC Power LED DC power LED Fault (error)LED Serial (Com1) Video Ethernet transmit/ receive activity LED (amber) Ethernet USB 1 and 2 connector USB 3 and 4 Ethernet link...
Page 34: Server Power Features
AC power LED This green LED provides status information about the power supply. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the “Power-supply LEDs” on page 71. DC power LED This green LED provides status information about the power supply.
Page 35: Turning Off The Server
operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured peripheral component interconnect (PCI) options. Turning off the server When you turn off the server and leave it connected to ac power, the server can respond to requests to the service processor, such as a remote request to turn on the server.
Page 36: Internal Connectors, Leds, And Switches
Internal connectors, LEDs, and switches The illustrations in this section show the connectors, light-emitting diodes (LEDs), and switches on the system board. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. Virtual Main media key...
Page 37: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output (I/O) connectors on the system board. Serial (com1) Video Ethernet connector 1 USB connectors 1 & 2 Ethernet connector 2 USB connectors 3 & 4 SW1 (NMI button) Note: When you disconnect the power source from the server, you lose the ability to view the LEDs because the LEDs are not lit when the power source is removed.
Page 38: System-Board Optional-Devices Connectors
System-board optional-devices connectors The following illustration shows the system-board connectors for user-installable optional devices. Virtual media key connector DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 Battery Microprocessor Slot 1: PCIe2 x8(8,4,1) 25w Slot 2: PCIe2 x8(8,4,1) 25w Slot 3: PCIe2 x1 Slot 4: PCI 32bit, 33MHz...
Page 39: System-Board Leds
System-board LEDs The following illustration shows the LEDs on the system board. HDD fan System board DIMM 1 - 6 error LED error LED error LEDs Standby power LED Battery error LED System fan error LED CPU error PCI Express slot 1 error LED H8 Heartbeat PCI Express...
Page 40: System-Board Jumpers And Switches
System-board jumpers and switches The following illustration shows the jumpers and switches on the system board. Trusted Platform Module (TPM) Boot block Clear CMOS jumper (J31) jumper (JP6) jumper (JP1) The following table describes the function of each jumper block. Table 2.
Page 41 Table 2. System-board jumper blocks (continued) Jumper number Jumper name Jumper setting Trusted Platform Module Pins 1 and 2: Enable TPM (TPM) jumper physical presence.To enable TPM physical presence, complete the following steps: 1. Turn off the server and remove all power cords and external cables.
Page 42 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 43: Chapter 3. Diagnostics
- PCI slot information The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.
Page 44: Event Logs
IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to IBM service and support. In addition, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative.
Page 45 Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 46: Clearing The Event Logs
Table 3. Methods for viewing event logs (continued) Condition Action The server is not hung and is not connected Use IPMItool locally to view the system-event to a network. log. The server is hung. v If DSA Preboot is installed, restart the server and press F2 to start DSA Preboot and view the event logs.
Page 47 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 48 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 49 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 50 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 51 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 52 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 53 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 54: System-Event Log
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 55: Integrated Management Module (Imm) Error Messages
The following table describes the IMM error messages and suggested actions to correct the detected problems. For more information about IMM, see the Integrated Management Module User's Guide at http://www.ibm.com/systems/support/ supportsite.wss/ docdisplay?lndocid=MIGR-5079770&brandind=5000008. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 56 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 57 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 59 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 60 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 62 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 64 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 65 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 67 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 69 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 70 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 71 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 73 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 74 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 75: Checkout Procedure
Checkout procedure This section contains a checkout procedure that you should follow to solve hardware problems in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the I/O board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
Page 76: Performing The Checkout Procedure
Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2.
Page 77: Troubleshooting Tables
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 74 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.
Page 78: General Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 79: Intermittent Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 80: Keyboard, Mouse, Or Pointing-Device Problems
Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 81: Memory Problems
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 82: Microprocessor Problems
(Trained service technician only) System board Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
Page 83 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor cable 3.
Page 84: Optional-Device Problems
An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.
Page 85: Power Problems
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86: Serial Port Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 87: Serverguide Problems
ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 88: Universal Serial Bus (Usb) Port Problems
Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 89: Error Leds
Error LEDs The following is an illustration of the system board LEDs. The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 74).
Page 90 PCI slot. LEDs and the information in the system-event log, remove one adapter at a time, and restart the server after each adapter is removed. 3. If the failure remains, go to http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV- CALL for additional troubleshooting information.
Page 91: Power-Supply Leds
Power-supply LEDs The following minimum configuration is required for the server to start: v One microprocessor v One 1 GB DIMM v Power supply v Power cord v ServeRAID SAS/SATA adapter v System board assembly The following illustration shows the location of the power supply LEDs: AC power LED DC power LED Fault LED...
Page 92 Table 4. Power-supply LEDs Power-supply LEDs Error Description Action Notes No ac power to This is a normal 1. Check the ac power to the server. the server or a condition when no 2. Make sure that the power cord is problem with the ac power is present.
Page 93: Diagnostic Programs And Messages
2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3200 M3 to display the matrix of downloadable files for the server. Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the diagnostic programs.
Page 94: Running The Diagnostic Programs
Running the diagnostic programs To run the DSA Preboot diagnostic programs, complete the following steps: 1. If the server is running, turn off the server and all attached devices. 2. Turn on all attached devices; then, turn on the server. 3.
Page 95: Diagnostic Messages
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 96 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 97 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 98 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 99 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 100 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 101 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 102 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 103 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 104 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 105 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 106 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 107 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 108 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 109 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 110 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 111 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 112 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 113 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 114 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 115 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 116 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 117 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 118 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 119 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 120 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 121 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 122 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 123 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 124 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 125 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 126 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 127 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 128 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 129 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 130 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 131 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 132 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 133 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 134 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 135 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 136 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 137 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 138 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 139 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 140 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 141 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 142 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 143 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 144: Recovering The Server Firmware
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 145 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3200 M3 to display the matrix of downloadable files for the server. 5. Download the latest server firmware update.
Page 146: Automated Boot Recovery (Abr)
7. Restart the server. The power-on self-test (POST) starts. 8. Boot the server to an operating system that is supported by the firmware update package that you downloaded. 9. Perform the firmware update by following the instructions that are in the firmware update package readme file.
Page 147 3. If the problem remains, go to Setup and select Load Default Settings, and then click Save to restore the server factory settings. Chapter 3. Diagnostics...
Page 148: Solving Scsi Problems
Solving SCSI problems Note: This information also applies to Serial Attached SCSI (SAS) problems. For any SCSI error message, one or more of the following devices might be causing the problem: v A failing SCSI device (adapter, drive, or controller) v An incorrect SCSI termination jumper setting v A missing or incorrectly installed SCSI terminator v A defective SCSI terminator...
Page 149: Solving Ethernet Controller Problems
Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Note: The Ethernet controller can be installed only in its dedicated connector, PCI slot 3.
Page 150: Solving Undetermined Problems
Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is one 1 GB DIMM on the system board.
Page 151: Problem Determination Tips
Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. The model number and serial number of the server are located on the bottom on the right side of the bezel, as shown in the following illustration.
Page 152 Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 245 for information about calling IBM for service. System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 153: Chapter 4. Parts Listing, System X3200 M3 Types 7327 And 7328
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 154 Table 6. Parts listing, Types 7327 and 7328 CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Chassis assembly 49Y8457 Operator Information Panel Assembly 49Y8456 Front USB connector assembly 49Y8449 DVD-RAM Drive, SATA (half high) 43W8467 DVD-ROM Drive, SATA 43W8466...
Page 155 Table 6. Parts listing, Types 7327 and 7328 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number SAS/SATA hard disk drive backplane (for 3.5-inch drive 49Y4462 cage) SATA backplate, simple-swap 25R8842 Hard disk drive fan assembly (for 3.5-inch drive cage) 39Y9860 System board assembly 81Y6747...
Page 156 Table 6. Parts listing, Types 7327 and 7328 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number System fan, rear 49Y8445 Adapter, 3U SCSI (without battery) 43W4297 Adapter, QLogic 10 Gb Dual-Port CNA 42C1802 Adapter, Pro/1K PF Server 42C1752...
Page 157 Power supply cage, 430 watt 49Y8459 Retention module (for fan sink) 49Y8458 System service label 49Y8452 Tape drive, IBM half-high LTO Gen 4 SAS (optional) 45E1125 Tray assembly, 1 TB hot-swap hard disk 43W7629 USB hypervisor key 44M2234 Virtual media key 46C7532 Chapter 4.
Page 158: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 159 IBM power cord part number Used in these countries and regions 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
Page 160 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 161: Chapter 5. Removing And Replacing Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 162: System Reliability Guidelines
When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...
Page 163 v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan within 48 hours. v You have replaced a hot-swap fan within 30 seconds of removal. v You have replaced a hot-swap drive within 10 minutes of removal. v You do not run the server without the air baffle installed.
Page 164: Working Inside The Server With The Power On
Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.
Page 165: Removing And Replacing Consumable Parts And Tier 1 Crus
Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or a Tier 1 CRU at your request, you will be charged for the installation.
Page 166: Installing The Side Cover
Installing the side cover Attention: For proper cooling and airflow, replace the side cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components. To install the side cover, complete the following steps: 1.
Page 167: Removing The Lower Bezel
Removing the lower bezel When you work with some devices, such as the drives in bays 4 through 7 (or bays 4 through 11 for some 2.5 inch hard disk drive models), you must first remove the lower bezel to access the devices. To remove the lower bezel, complete the following steps: 1.
Page 168: Installing The Lower Bezel
Installing the lower bezel To install the lower bezel, complete the following steps: 1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis. 2. Rotate the top of the lower bezel up to the chassis; then, press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place.
Page 169: Removing The Upper Bezel
Removing the upper bezel When you work with some devices, such as the drives in bays 1 through 3, you must first remove the upper bezel to access the devices. To remove the upper bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141.
Page 170: Installing The Upper Bezel
Installing the upper bezel To install the upper bezel, complete the following steps: 1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis. 2. Rotate the upper bezel to the left side of the chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and it snaps into place.
Page 171: Removing An Adapter
Removing an adapter To remove an adapter, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 172: Installing An Adapter
9. If you are not replacing the adapter, install an expansion-slot cover in the expansion-slot opening. 10. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing an adapter For information about the types of adapters that the server supports and other information that you might consider when you install an adapter, see the Installation...
Page 173 bracket. Retention clip Rear adapter retention bracket Expansion-slot screw (Optional) Adapter Left side Right side Front adapter retention bracket 7. (Optional) Install an expansion-slot screw at the rear of the adapter. 8. If you are installing a full-length adapter, press on the release lever on the right side of the front adapter-retention bracket to release the retaining tab on the left side of the bracket.
Page 174: Removing And Installing Internal Drives
Removing and installing internal drives See the Installation and User’s Guide for information about the types of drives that the server supports and other important information. The following illustrations show the locations of the drive bays. Some models have seven drive bays, and some models have eleven drive bays.
Page 175: Removing A Dvd Drive
PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event that you later remove the drive or adapter. v For a complete list of supported options for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
Page 176: Installing A Dvd Drive
8. Remove the drive retainer clip from the side of the drive. Save the clip to use when you install the replacement drive. 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a DVD drive To install a DVD drive, complete the following steps: 1.
Page 177 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 178: Removing A Tape Drive
Drive retainer Release clip buttons 5. Push the drive into the bay. 6. Connect the power and signal cables to the drive. Note: Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules (DIMMs).
Page 179: Installing A Tape Drive
EMC shield Tape drive Drive retainer clip 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a tape drive To install a tape drive, complete the following steps: 1.
Page 180 EMC shield Tape drive Drive retainer clip 10. Remove the EMC filler. 11. Push the drive into the bay. Note: A tape drive can be installed in bay 1 or bay 2 12. Connect one end of the applicable signal cable into the rear of the drive and make sure that the other end of this cable is connected into the applicable connector on the system board.
Page 181: Installing A Hot-Swap Hard Disk Drive
Server model with four hot-swap drive Server model with eight hot-swap drive bays bays Drive-tray assembly Drive-tray assembly Drive tray handle Drive tray handle (in open position) (in open position) Bezel 4. Grasp the handle of the drive assembly that is to be replaced and pull the assembly out of the bay.
Page 182 Server model with four hot-swap drive Server model with eight hot-swap drive bays bays Drive-tray assembly Drive-tray assembly Drive tray handle Drive tray handle (in open position) (in open position) Bezel Bezel 1. Touch the static-protective package that contains the drive to any unpainted metal surface on the server;...
Page 183 Removing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard disk drives. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. To remove a simple-swap hard disk drive, complete the following steps: 1.
Page 184 Installing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard disk drives. See the Installation and User's Guide for information about the installation sequence and other important information. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server you remove or install a simple-swap hard disk drive.
Page 185: Removing A Hot-Swap Power Supply
Removing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Removing a non-hot-swap power supply” on page 206 for information about the removal of a non-hot-swap power supply. When you remove or install a hot-swap power supply, observe the following precautions.
Page 186 To remove a hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Disconnect the power cord from the power supply that is to be removed. 3.
Page 187: Installing A Hot-Swap Power Supply
Installing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Installing a non-hot-swap power supply” on page 208 for information about the installation of a non-hot-swap power supply. To install a hot-swap power supply, complete the following steps: 1.
Page 188: Removing A Memory Module
Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords. 3.
Page 189: Installing A Memory Module
(SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). For a list of supported options for the server, see http://www.ibm.com/servers/eserver/serverproven/ compat/us/; then, select your country and navigate to the list of options for the server.
Page 190 8500 = 8.53 GBps (PC3-1066 SDRAMs, 8-byte primary data bus) 10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus) m is the DIMM type E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus) R = Registered DIMM (RDIMM) U = Unbuffered DIMM with no ECC (x64-bit primary data bus) aa is the CAS latency, in clocks at maximum operating frequency bb is the JEDEC SPD Revision Encoding and Additions level...
Page 191 Table 9. Supported UDIMM population per channel Ranks per DIMMs slots DIMMs installed DIMM (any per channel in each channel DIMM type DIMM speed combination) Unbuffered 1066, 1333 single-rank, DDR3 ECC dual-rank Unbuffered 1066, 1333 single-rank, DDR3 ECC dual-rank v The following table lists the maximum DIMM population using ranked UDIMM. Table 10.
Page 192 Table 12. Supported RDIMM population per channel (continued) Ranks per DIMMs slots DIMMs installed DIMM (any per channel in each channel DIMM type DIMM speed combination) Registered 1066, 1333 single-rank, DDR3 ECC dual-rank Registered single-rank, DDR3 ECC dual-rank Registered 1066 quad-rank DDR3 ECC Registered...
Page 193 DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 To install a DIMM, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 194 7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the new DIMM from the package. 8. Turn the DIMM so that the DIMM keys align correctly with the connector. 9. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector.
Page 195: Removing An Optional Serveraid-Mr10I Sas/Sata Controller
Installing an optional ServeRAID-MR10i SAS/SATA controller The optional IBM ServeRAID-MR10i SAS/SATA controller can be installed in either PCI slot 1 or slot 2 on the system board. The ServeRAID-MR10i adapter is supported on hot-swap server models only.
Page 196 Battery Battery ServeRAID carrier adapter Hard disk drive cable connector 0-3 Connector for battery carrier Hard disk drive cable connector 4-7 b. Press the battery carrier into the connector on the ServeRAID adapter until it is firmly connected. c. Secure the battery carrier to the ServeRAID adapter with the screws that came with the battery pack.
Page 197: Removing An Optional Serveraid-Mr10Is Vault Sas/Sata Controller
Installing an optional ServeRAID-MR10is VAULT SAS/SATA Controller The optional IBM ServeRAID-MR10is VAULT SAS/SATA controller can be installed in either PCI slot 1 or slot 2 on the system board. The ServeRAID-MR10is adapter is supported on hot-swap server models only.
Page 198 Important: To ensure that any of your ServeRAID 10i, 10is, or 10M adapters function properly on UEFI-based servers, make sure that the adapter firmware level is updated to at least 11.xx-XXX, and the supporting drivers. Attention: Some cluster solutions require specific code levels or coordinated code updates.
Page 199 ServeRAID-MR10is controller PCI slot 1 PCI slot 2 5. Press the ServeRAID-MR10is adapter firmly into the connector on the system board. 6. Reconnect the cables to the new ServeRAID-MR10is adapter. Make sure that the ServeRAID-MR10is SAS/SATA adapter is cabled. Hard disk drive cable 0 - 3 Hard disk drive cable 4 - 7 ServeRAID-MR10is SAS/SATA controller...
Page 200: Removing A Usb Embedded Hypervisor Flash Device
10. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing a USB embedded hypervisor flash device To remove the virtual media key, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141.
Page 201: Removing The Virtual Media Key
7. Reconnect the power cord and any cables that you removed. 8. Install and lock the side cover (see “Installing the side cover” on page 146). 9. Reconnect the power cord and any cables that you removed. 10. Turn on the peripheral devices and the server. Removing the virtual media key To remove the virtual media key, complete the following steps: 1.
Page 202: Installing The Virtual Media Key
Virtual media key (front) Mounting bracket (rear) Virtual media Mounting tab key connector 4. If you are instructed to return the virtual media key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the virtual media key To install the virtual media key, complete the following steps: 1.
Page 203: Removing The System Battery
The following notes describe information that you must consider when you replace the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 204: Installing The Battery
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 205 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 206: Removing And Replacing Consumable Parts
Removing and replacing consumable parts Replacement of consumable parts is your responsibility. If IBM installs a consumable part at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 207: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.
Page 208: Installing The Rear System Fan
Installing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the rear system fan, complete the following steps: 1.
Page 209: Removing The Hard Disk Drive Fan Assembly
Removing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed.
Page 210 Release tabs Slot Hard disk drive fan assembly If you have the eight-drive, 2.5-inch hot-swap hard disk drive model, the hard disk drive fan assembly looks like the following illustration. Slot Release tabs Hard disk drive fan assembly 10. Remove the cable from the slot on the hard disk drive fan assembly; then, rotate the assembly away from the drive cage and remove the assembly from the drive cage.
Page 211: Installing The Hard Disk Drive Fan Assembly
Installing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed.
Page 212: Removing The Simple-Swap Backplate
2. Route the hard disk drive signal and power cables through the slots on the edge of the hard disk drive fan assembly. Make sure that the cables will not be pinched between the hard disk drive assembly and the hard disk drive backplane when the assembly is installed.
Page 213: Installing The Simple-Swap Backplate
2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 145). 4. Remove the lower bezel (see “Removing the lower bezel” on page 147). 5.
Page 214 1. Position the bottom edge of the simple-swap backplate on the lower lip of the drive cage. Retaining tab Retaining latch Simple-swap backplate Drive cage release tab Locating pins 2. Tilt the top of the simple-swap backplate toward the drive cage and over the locating pins until the retaining latch is engaged securely.
Page 215: Removing The Sas/Sata Hard Disk Drive Backplane
Removing the SAS/SATA hard disk drive backplane This procedure applies only to hot-swap server models with a SAS/SATA hard disk drive backplane installed on the back of the hard disk drive cage. Note: A 3.5-inch hard disk drive model is used as an example. It is also applicable for 2.5-inch hard disk drive model.
Page 216: Installing The Sas/Sata Hard Disk Drive Backplane
12. If you are instructed to return the SAS/SATA hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the SAS/SATA hard disk drive backplane This procedure applies only to hot-swap server models with a SAS/SATA hard disk drive backplane installed on the back of the hard disk drive cage.
Page 217 11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Chapter 5. Removing and replacing server components...
Page 218: Removing The Front-Panel Assembly
Removing the front-panel assembly To remove the front-panel assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 219: Installing The Front-Panel Assembly
Installing the front-panel assembly To install the front-panel assembly, complete the following steps: 1. Position the front end of the front-panel assembly in the channel above drive bay 1 on the left side of the chassis. 2. Push the front-panel assembly toward the front of the chassis until it clicks into place.
Page 220: Installing The Front Usb Connector Assembly
8. Squeeze the spring clips on the sides of the front USB connector assembly and pull the assembly out of the back of the housing. 9. Carefully pull the front USB cable out of the opening in the chassis. 10. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 221: Removing The Rear Adapter Retention Bracket
9. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing the rear adapter retention bracket To remove the rear adapter-retention bracket, complete the following steps: 1. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 222: Removing The Front Adapter-Retention Bracket
Removing the front adapter-retention bracket To remove the front adapter-retention bracket, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 223 5. Disconnect the cables from the power-supply cage to the system board and all internal components. 6. Remove the four black screws that secure the power-supply cage to the chassis; then, slide the cage toward the front of the server to disengage the retaining clips from the top of the chassis and lift the cage out of the chassis.
Page 224: Installing The Hot-Swap Power Supply Cage
Installing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To install the hot-swap power supply cage, complete the following steps: 1. Place the power-supply cage into the chassis and slide it toward the rear of the server until the retaining clips engage the top of the chassis.
Page 225: Installing A Serveraid-Br10Il V2 Sas/Sata Controller
3. Unlock and remove the side cover (see “Removing the side cover” on page 145). 4. Open the rear adapter-retention bracket until the release lever on the right side of the bracket clicks into place. 5. Squeeze the tabs on both sides of the connector on the signal cable and remove the cable from the SAS/SATA controller.
Page 226: Removing A Non-Hot-Swap Power Supply
PCIe SAS slot ServeRaid-BR10il controller 3. Connect the signal cable to the SAS/SATA controller. 4. Install and lock the side cover (see “Installing the side cover” on page 146). 5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
Page 227 To remove a non-hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 228: Installing A Non-Hot-Swap Power Supply
Installing a non-hot-swap power supply This procedure applies only to server models that have a non-hot-swap power supply. See “Installing a hot-swap power supply” on page 167 for information about the installation of a hot-swap power supply. To install a non-hot-swap power supply, complete the following steps: 1.
Page 229: Removing The Microprocessor And Fan Sink
Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 230 c. Tip the top of the fan sink toward the front of the server while you slide it away from the lower flange of the retention module; then, remove it from the server. After removal, place the fan sink on its side on a clean, flat surface.
Page 231: Installing A Microprocessor And Fan Sink
Installing a microprocessor and fan sink To install the microprocessor, complete the following steps: 1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. 2. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if any is present.
Page 232 Microprocessor Alignment marks Microprocessor bracket frame Microprocessor release lever 6. Install the fan sink: a. Make sure that the fan sink retention lever is in the fully open position. Important: Be careful when you handle the microprocessor and fan sink. Do not contaminate the thermal material between them.
Page 233: Thermal Grease
10. Install the lower bezel (see “Installing the lower bezel” on page 148). 11. Install the side cover (see “Installing the side cover” on page 146). 12. Lock the side cover if you unlocked it during removal. 13. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
Page 234 Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. 6. Install the fan sink onto the microprocessor as described in “Installing a microprocessor and fan sink” on page 211. System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 235: Removing The System Board
Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 141. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 236 9. Remove the eight screws (seven in front and one in rear) that secure the system board to the chassis. System board (8 screws) 10. Slide the system board toward the front of the server to disengage the tabs on the fan sink mounting bracket from the slots on the bottom of the chassis;...
Page 237: Installing The System Board
11. Remove the fan connector covers from fan connectors 1, 3, and 5 on the system board. Then, put the fan connector covers aside for use later. 12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 238 4. Insert the system board into the chassis and slide it toward the rear of the server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots on the bottom the chassis. Note: The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis.
Page 239 5. Install the eight screws (seven in front and one in rear) that secure the system board to the chassis. 6. Install any of the following components that you removed from the system board: v The fan connector covers. v Hypervisor key (see “Installing a USB embedded hypervisor flash device” on page 180).
Page 240 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 241: Chapter 6. Configuration Information And Instructions
The firmware for the server is periodically updated and is available for download on the IBM Web site. To check for the latest level of firmware, such as the server firmware, vital product data (VPD) code, device drivers, and service processor firmware, complete the following steps.
Page 242 However, you will still be able to access the host graphical user interface through the Web interface without the Virtual Media Key. To order the optional IBM Virtual Media Key, contact your IBM marketing representative or authorized reseller. For more information about how to enable the remote presence function, see “Enabling the remote presence...
Page 243: Using The Serverguide Setup And Installation Cd
Setup and Installation CD and view the online overview. Not all features are supported on all server models. The ServerGuide program requires a supported IBM server with an enabled startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation CD, you must have your operating-system CD to install the operating system.
Page 244: Setup And Configuration Overview
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
Page 245: Installing Your Operating System Without Using Serverguide
ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 246 Select this choice to view configuration information, including the ID, speed, and cache size of the microprocessors, machine type and model of the server, the serial number, the system UUID, and the amount of installed memory. When you make configuration changes through other options in the Setup utility, the changes are reflected in the system summary;...
Page 247 Select this choice to enable or disable the Ethernet over USB interface on IMM. - Network Configuration Select this choice to view the system management network interface port, the IMM MAC address, the current IMM IP address, and host name; define the static IMM IP address, subnet mask, and gateway address, specify whether to use the static IP address or have DHCP assign the IMM IP address, save the network changes.
Page 248 – POST Event Viewer Select this choice to enter the POST event viewer to view the POST error messages. – System Event Log Select this choice to view the IMM system event log. – Clear System Event Log Select this choice to clear the IMM system event log. v User Security Select this choice to set, change, or clear passwords.
Page 249: Using The Boot Manager Program
password, you do not have to type a password to complete the system startup, but you must type the administrator password to access the Setup utility menu. If you set a power-on password for a user and an administrator password for a system administrator, you must type the power-on password to complete the system startup.
Page 250: Using The Integrated Management Module
Use the backup copy of the server firmware until the primary copy is restored. After the primary copy is restored, turn off the server; then, move the J6 jumper back to the primary position (pins 1 and 2). Using the integrated management module The integrated management module (IMM) is a second generation of the functions that were formerly provided by the baseboard management controller hardware.
Page 251: Using The Remote Presence Capability And Blue-Screen Capture
Using the remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the integrated management module (IMM). When the optional IBM Virtual Media Key is installed in the server, it activates the remote presence functions. The virtual media key is required to enable the integrated remote presence and blue-screen capture features.
Page 252: Enabling The Intel Gigabit Ethernet Utility Program
Note: Approximately 1 to 3 minutes after the server is connected to ac power, the power-control button becomes active. Obtaining the IP address for the IMM To access the Web interface, you need the IP address for IMM. You can obtain the IMM IP address through the Setup utility.
Page 253: Configuring The Ethernet Controller
To find updated information about configuring the controller, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 254: Using The Lsi Configuration Utility Program
In addition, you can download an LSI command-line configuration program from http://www.ibm.com/systems/support/. System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 255: Starting The Lsi Configuration Utility Program
When you are using the LSI Configuration Utility program to configure and manage arrays on hot-swap models of the server, consider the following information: v The integrated SAS/SATA controller with RAID capabilities supports the following features: – Integrated Mirroring (IM) with hot-spare support (also known as RAID 1) Use this option to create an integrated array of two disks plus up to two optional hot spares.
Page 256: Ibm Advanced Settings Utility Program
Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 257: Updating The Universal Unique Identifier (Uuid)
1. Check for the latest version of IBM Systems Director: a. Go to http://www.ibm.com/systems/management/director/downloads.html. b. If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the Web page to download the latest version.
Page 258 Bootable media containing ASU (LAN or KCS, depending upon the bootable media) Note: IBM provides a method for building a bootable media. You can create a bootable media using the Bootable Media Creator (BoMC) application from the Tools Center Web site. In addition, the Windows and Linux based tool kits are also available to build a bootable media.
Page 259 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 260: Updating The Dmi/Smbios Data
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
Page 261 – device.cat v For Linux based operating systems: – cdc_interface.sh 4. After you install ASU, Type the following commands to set the DMI: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method] asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method] asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method] Where: <m/t_model> The server machine type and model number.
Page 262 The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details.
Page 263 From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 5. Restart the server. Chapter 6. Configuration information and instructions...
Page 264 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 265: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 266: Software Service And Support
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 267: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 268: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 269: Particulate Contamination
If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 270: Telecommunication Regulatory Statement
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 271: European Union Emc Directive Conformance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 272: Japanese Voluntary Control Council For Interference (Vcci) Statement
Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 273: Index
DIMMs, registered 171 checkout procedure 55, 56 DIMMs, unbuffered 170 Class A electronic emission notice 250 Director, Systems clear, administrator password 228 updating 236 clear, power-on password 228 diskette drive code updates 2 installing 156 © Copyright IBM Corp. 2011...
Page 274 diskette drive (continued) error symptoms (continued) removing 155 USB port 68 display problems 62 video 62 documentation format 249 errors drive format, diagnostic code 74 removable-media 158, 159 Ethernet drive bays, internal 154 activity LED 14 drives connector 14 bay 1, 2, or 3 controller, configuring 233 installing 156 high performance modes 233...
Page 275 35 installing 180 using 230 integrated management module event log 24 Integrated Management Module programs 222 Intel Gigabit Ethernet Utility program IBM Advanced Settings Utility program enabling 232 overview 236 intermittent problems 59 IBM Support Line 246 internal connectors 16...
Page 276 LED, NOS installation (continued) Battery failure 70 without ServerGuide 225 enclosure manager heartbeat 70 notes 6 IMM heartbeat 70 notes, important 248 System-board error 70 notices 247 LEDs electronic emission 250 DVD drive activity 12 FCC, Class A 250 Ethernet link status 14 notices and statements 6 Ethernet transmit/receive activity 14 hard disk drive activity 11...
Page 277 power supply (continued) removing (continued) non-hot-swap (continued) DVD drive 155 removing 206 specifications 7 hard disk drive, assembly 189 power supply LEDs 71 rear 187 power switch 11 fan sink 209 power-cord connector 13 front USB connector assembly 199 power-on LED 11, 14 front-panel assembly 198 power-on password, clear 228 hot-swap drives 160...
Page 278 Universal Serial Bus (USB) problems 68 start here UpdateXpress 2 troubleshooting procedures 1 updating starting IBM Systems Director 236 the LSI Configuration Utility program 235 Systems Director, IBM 236 the server firmware 229 updating firmware 221 the Setup utility 225...
Page 279 230 the LSI Configuration Utility program 234 the remote presence feature 231 utility Setup 225 Utility program IBM Advanced Settings 236 utility, Setup 222 video connector 14 specifications 6 video problems 62 viewing event logs 24...
Page 280 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide...
Page 282 Part Number: 90Y5683 Printed in USA (1P) P/N: 90Y5683...

This manual is also suitable for:

X3200 m3 7328

IBM x3200 M3 7327 Service Manual

Safety

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Chapter 4. Parts Listing, System X3200 M3 Types 7327 and 7328

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

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Summary of Contents for IBM x3200 M3 7327

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Table of Contents