Emotiva XMC-1 User Manual page 97

Problem: Dirac Live can't see my XMC-1.
Problem: My network remote control can't see my XMC-1.
Reason: Your XMC-1 may not be configured correctly.
• Confirm that your XMC-1, network remote control, and the computer on which you installed
Dirac Live, are connected to a live network port atached to your home network.
• Confirm that you have configured your XMC-1 to use DHCP (a standard configuration), or
that, if you have selected to configure your XMC-1 manually, it has a valid network address,
netmask, and other network settings.
• If you have chosen to manually configure the network settings on your XMC-1, ensure that
you have chosen a valid network address and netmask.
Reason: Your home network may not be configured correctly or may not be functioning correctly.
• If you have configured your XMC-1 to use DHCP to obtain its network parameters - which is
the default - ensure that your home network DHCP server is functioning properly.
(The DHCP server is usually part of your cable modem, router, or firewall.)
• If you have a firewall, ensure that it isn't configured to block the XMC-1 or the computer on
which you have installed the Dirac Live software.
• If your home network has multiple routers and switches, connect your Dirac computer and
your XMC-1 to ports on the same switch, and ensure that the switch they are connected to
has Internet access.
• Confirm that your XMC-1, and the computer on which you installed Dirac Live, have unique
network addresses that don't conflict with any other equipment on your home network.
(Even if you have configured the XMC-1 to use automatic network configuration, it is still
possible for other devices on the network to conflict with either or both of them if your other
equipment is configured incorrectly)
• Confirm that your home network is not experiencing a temporary interruption of Internet
service. (The Dirac Live software must connect to the servers at Dirac as part of the
configuration process; if your Internet connection is down, Dirac Live will not function.)
Note: The XMC-1 must be connected to your home network via a wired Ethernet port. The
computer on which you install the Dirac live software may use a wired or wireless connection.
Both must be able to connect to each other, and to the Internet.
Note: If you suspect a network address conflict, and are using automatic DhCp address
resolution, try resetting your routers and other network equipment. (shutting down and
unplugging your individual computers, routers, and cable modem, all at the same time, then
turning them all back on one at a time, should fully reset the address tables in your equipment.
Doing so will often resolve or eliminate many common address conflicts.
Troubleshooting
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