Page 1 CONSUMER SERVICES TECHNICAL CL-7 EDUCATION GROUP PRESENTS  ADVANTECH COMMERCIAL LAUNDRY PRODUCTS Washers Metercase Equipped Models: CAE2761K & CAE2762K Full Console Card Ready Model: CAE2792K Freestanding Dryers Metercase Equipped Models: CEE2760K & CGE2761K Full Console Card Ready Models: CEE2790K & CGE2791K Stack Dryers Models: CSP2770K &...
Page 2: Wiring Diagrams & Strip Circuits
• Successfully return the product to its proper operational status. WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than Authorized Service Technicians. Copyright © July, 2004, Whirlpool Corporation, Benton Harbor, MI 49022 - ii -...
Page 3: Table Of Contents
TABLE OF CONTENTS Page GENERAL............................. 1-1 Safety First ............................1-1 Model & Serial Number Designations ..................... 1-2 Model & Serial Number Label And Literature Pack Locations ............1-3 Specifications ..........................1-4 Washers ............................1-4 Freestanding Dryers ........................1-5 Stack Dryers..........................1-6 ...
Page 4 Freestanding Gas Dryers ......................7-3 Stack Electric Dryers ........................7-4 Stack Gas Dryers ......................... 7-5 Dryer Strip Circuits .......................... 7-6 CONTROL BOARD DIAGNOSTICS..................... 8-1 ADVANTECH WASHER PARTS......................9-1 SERVICE POINTERS....................... Back Of Manual WHIRLPOOL COMMERCIAL LAUNDRY CONTACT INFO........Inside Back Cover - iv -...
Page 5: General
GENERAL SAFETY FIRST Your safety and the safety of others is very important. We have provided many important safety messages in this Job Aid and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to hazards that can kill or hurt you and others.
Page 6: Model & Serial Number Designations
MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER MODEL NUMBER 27 6 1 K Q PRODUCT GROUP C = Commercial Laundry PRODUCT IDENTIFICATION A= Automatic Washer E = Electric Dryer G = Gas Dryer S = Stack Dryer CONTROL CODE E = Electronic Control M = Electromechanical P = Pushbutton Single Unit or Stacked Pair W = Resource Saver...
Page 7: Model & Serial Number Label And Literature Pack Locations
MODEL & SERIAL NUMBER LABEL AND LITERATURE PACK LOCATIONS The Model & Serial Number label and Literature Pack locations are shown below. The Literature Pack includes a wiring diagram, parts list, and tech sheet. WASHERS Model & Serial Number Label (located on the washer top rear center under the lid) Literature Pack...
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Page 13 Part Description Contains Ordering & Viewing Information Number Number Parts breakdown, Wiring Diagram, Product Tech Sheet, and Installation Available through Whirlpool Corporation N / A Model specific 1-800-851-4605 Literature Pack Instructions. Packed with all Literature Department also available online: ...
Page 14 — NOTES — 1-10...
Page 15 WASHER...
Page 16: Before You Start
Washer Installation Instructions WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. BEFORE YOU START Hot and cold water faucets must be Check location where within 1.2 meters (4 feet) of the back of Single washer instal- washer will be installed.
Page 17 RECESSED AREA INSTRUCTIONS TOOLS NEEDED FOR INSTALLATION This washer may be installed in a recessed area or a closet. The installation dimensions Level Pliers shown are the minimum spaces allowable. Additional spacing should be considered for ease of installation and servicing. If the closet door is installed, the minimum air openings at Wrench the top and bottom of the door are required.
Page 18: Installing The Washer
If codes permit and a separate ground wire is INSTALLING THE WASHER used, it is recommended that a qualified elec- WARNING trician determine that the ground path is ad- equate. Excessive Weight Hazard Do Not ground to a gas pipe. Use two or more people to move and Check with a qualified electrician if you are not install washer.
Page 19 3. Insert a flat washer into each end of the in- 6. Place hose clamp over washer drain con- let hoses. Check that washers are firmly nector. Push drain hose onto washer con- seated in couplings. nector. Use pliers to open clamp and slide clamp over drain hose.
Page 20 9. Before attaching water inlet hoses, run water 13. Screw the feet into the correct holes at the through both faucets into a bucket. This will front corner of the washer until the nuts get rid of particles in water lines that might touch the washer.
Page 21 16. Check washer level by placing a level on MOVING THE WASHER top of the washer, first side-to-side, then To move the washer to a new location, perform front-to-back. the following steps: 1. Remove the front legs from the base of the washer.
Page 23 Dryer Installation Instructions GAS REQUIREMENTS Burner input adjustments are not required when the dryer is operated up to this eleva- WARNING tion. When installed above 10,000 feet (3048 m), a four percent (4%) reduction of the burner BTU rating shown on the model/serial plate is required for each 1,000 foot (305 m) increase in elevation.
Page 24 6. The supply line shall be equipped with a 11. For ease of installation, operation and ser- shutoff valve installed within 6 feet (1.8 m) vicing (if ever needed) adequate space of dryer in accordance with the American should be provided around the dryer. National Standard National Fuel Gas Code, 12.
Page 25 ELECTRICAL REQUIREMENTS Grounding Instructions This appliance must be grounded. In the event WARNING of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The power supply cord plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Page 26 DRYER EXHAUST REQUIREMENTS 6. 4″ (10.2 cm) metal exhaust vent is required. Plan the installation to use the fewest num- ber of elbows and turns. Use 4″ (10.2 cm) WARNING vent clamps to secure the vent system. 7. A metal flexible vent must be fully extended and supported when the dryer is in its final position.
Page 27 A 4″ (10.2 cm) outlet hood is preferred, how- For exhaust systems not covered by the ex- ever, a 2 1/2″ (6.4 cm) outlet exhaust hood may haust length chart, see the Whirlpool Service be used. A 2 1/2″ (6.4 cm) outlet creates Manual: “Exhausting Whirlpool Dryers,” Part greater backpressure than other hood types.
Page 28 MULTIPLE DRYER VENT A Back-draft Damper Kit, #3391910, is avail- able from your Whirlpool dealer and should be INSTALLATION installed in each dryer's exhaust vent to pre- A main exhaust vent can be used for exhaust- vent exhausted air from returning into the dry- ing a group of dryers.
Page 29 Whirlpool Pt #3391910 2-15...
Page 30 INSTALLING THE DRYER 2. Place two of the cardboard corners from the carton on the floor in back of the dryer. Firmly grasp the body of the dryer, and WARNING gently lay it on its back on the cardboard corners. 3.
Page 31 NOTE: The dryer door must be closed for the GAS DRYERS dryer to operate. When the door is open, the 1. Remove red cap from gas pipe. dryer will stop, but the timer will continue to run. 2. Connect the gas supply to the dryer. For To restart the dryer, close the door, and push L.P.
Page 32 ELECTRIC DRYERS It is the personal responsibility and obligation of the customer to contact a qualified electri- WARNING cian to assure that the electrical installation is adequate and in conformance with the Na- tional Electrical Code, ANSI/NFPA 70*, or with CAN 1-B149 installation codes**, and all local codes and ordinances.
Page 33 3. For permanently connected (or hard- 4. For Canadian installations: wired) units: a) Use a new UL-approved power supply a) This appliance must be connected to a cord rated 240-volt min., 30 amperes grounded metal, permanent wiring sys- and marked for use with a clothes dryer. tem;...
Page 34 Wiring The Dryer WARNING Complete the dryer installation by using one of the following three instructions for your type of electrical connection: • 4-Wire Method (Preferred) • 3-Wire Method (If 4-Wire Is Not Available) on Page 2-21. Electrical Shock Hazard •...
Page 35 3-Wire Method WARNING 1. Disconnect power before servicing. 2. Remove the hold-down screw and terminal block cover. 3. Assemble a 3/4″ U.L.-Listed strain relief (U.L. marked on strain relief) into the hole just below terminal block opening. Tighten Electrical Shock Hazard the strain relief screws only enough to hold Disconnect power before servicing.
Page 36 Direct-Wire Method (U.S.A. Only) WARNING 1. Disconnect power before servicing. 2. Remove the hold-down screw and terminal block cover. 3. Assemble a 3/4″ U.L.-Listed strain relief (U.L. marked on strain relief) into the hole just below terminal block opening. Tighten Electrical Shock Hazard the strain relief screws only enough to hold Disconnect power before servicing.
Page 37 RECESSED AREA AND CLOSET INSTALLATIONS 3" (7.6 cm) 48 sq. in. ** This dryer may be installed in a recessed area (310 sq. cm) or closet. Detailed space requirements for re- cessed area and closet installations can be closet Front View found on the label on the back panel of the door dryer.
Page 38 MOVING THE DRYER MAINTENANCE INSTRUCTIONS Gas Dryers 1. Clean the lint screen after each cycle. 1. Unplug dryer or disconnect power. 2. Keep the dryer area clear and free of com- bustible materials, gasoline, and other flam- 2. Turn off gas supply to dryer. mable vapors and liquids.
Page 39: Advantech Advantech
, consult the Software Service Manual, ited to the full amount of the coinslide. Part #8524743. Whirlpool does warranty the proper operation If the washer or dryer is to be used without the  of the control system when external connec-...
Page 40: Washers
COINSLIDE INSTALLATION, 5. With the coinslide still free, connect the two harness wires to the coinslide switch, and WASHERS & FREESTANDING the green wire to the bottom of the exten- DRYERS sion. Check the electrical requirements. Make sure 6. Insert the coinslide into the metercase, and that you are using the correct electrical supply, attach the green ground wire to the meter- and the recommended grounding method.
Page 41 COlNSLIDE INSTALLATION, 3. To remove the console, pull the right end out, and slide it away from the collar. CSP STACK DRYERS WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before NOTE: Make sure that all wiring harness con- operating.
Page 42 2-28...
Page 43 6. For single coindrops, (see the top illustra- 7. Mount the coindrop into the metercase us- tion), plug the harness connector into ing the mounting screws/bolts included with coindrop COIN 1 position. For dual the coindrop kit (see the bottom illustra- coindrops plug the lower value denomina- tion).
Page 44 COlNDROP INSTALLATION, WARNING CSP STACK DRYERS  ADVANTECH stack dryers are equipped with 2 control boards, one per dryer. Money accep- tors (not included) for the upper and lower dryer can be of different types i.e. upper coinslide, lower coindrop, lower coindrop, up- Electrical Shock Hazard per SMART Card, etc.
Page 45 6. Install the coindrop into the upper opening 7. Reinstall the console of the collar assembly using the nuts sup- 8. Reconnect the electrical power. plied with the coindrop kit. A deep socket 9. Follow the appropriate procedure for either and an extension will facilitate tightening ...
Page 46 AUXILIARY DEVICE OVERVIEW NOTE: When the thermal fuse opens the con- trol must be replaced! Prior to installation of the INSTALLATION, WASHERS AND new control all auxiliary devices should be FREESTANDING DRYERS checked per manufacturers testing procedures Auxiliary devices include but are not limited to to prevent control failure.
Page 47 AUXILIARY DEVICE INSTALLATION, NOTE: When routing the harness from the card reader to the control, care must be taken WASHERS AND FREESTANDING not to bundle the card reader harness with the DRYERS washer harness. If the two harnesses are For the purpose of installation instructions the bundled together, signal interference may oc- only auxiliary device detailed will be a SMART cur that would prevent proper card reader...
Page 48 10. Install the card reader retaining screws 11. Plug the card reader wiring harness into the included with the kit, or a standard coinslide- auxiliary connection at P11 on the control retaining bolt. board. 12. Close the control panel and reinstall the mounting screws.
Page 49 AUXILIARY DEVICE INSTALLATION, 3. To remove the console, pull the right end out, and slide it away from the collar. CSP STACK DRYERS  ADVANTECH stack dryers are equipped with two control boards, one per dryer. Money ac- ceptors for the upper and lower dryer can be different types (upper coin, lower drop, lower coin, upper card, etc.) NOTE: When installing SMART Card readers...
Page 50  ADVANTECH CONTROL SET UP 4. The HOT temperature LED begins blinking to confirm that the switch was pushed. The After the appropriate money acceptor has been machine's lifetime cycle count now shows  installed in an ADVANTECH washer or dryer, on display.
Page 51 6. Keypads are now re-mapped for navigating 7. If the service calls for a free-vend, push and the settings as listed in the following “Key- release keypad #3 (see the “Keypad Posi- pad Mapping” table. tions”). The unit is now ready for use as if money was used.
Page 52 11. Press keypad #6 to accept the setting, and 14. When the proper vend-price is displayed, return to the owner settings. press keypad #6 to return to owner set- tings. 12. Press keypad #2 to scroll to cycle price, then press keypad 6. The current vend- 15.
Page 53 CONTROL SETUP: 6. Tap on Continue.  HANDHELD PALM (PDA) DEVICE 7. The Login screen appears.  Detailed Palm enabled set up information can be obtained from the Software User's Manual, Part #8524743. This section will cover the installation of a ...
Page 54 2-40...
Page 55 2. Verify that you are aiming at the machine's Send Setup Command infrared receiver then tap on OK when the The Send Setup command transfers a washer ID is correct on the screen, as illustrated or dryer template, created in the management below.
Page 56 Get Audit Command • Service mode—Places the machine into the Service Mode. This option can be used in 1. Aim the infrared port on the PDA at a 90° place of pressing the service switch on the angle to the machine's receiver. machine.
Page 57: Product Operation
Occasionally you may be asked to  Whirlpool ADVANTECH Commercial Laun-   enter text into the Palm...
Page 58: Advantech  Pc System & Palm  Requirements
  ADVANTECH PC SYSTEM & PALM REQUIREMENTS  MINIMUM PC SYSTEM MINIMUM PALM HANDHELD REQUIREMENTS REQUIREMENTS    • Pentium 233 MHz MMX processor • Palm handheld computer, IIIx, or higher • 4MB of RAM • CD-ROM drive ...
Page 59: Component Access
COMPONENT ACCESS WASHERS  This section instructs the technician on how to service each component inside the ADVANTECH Commercial Washer. The front washer components and their locations are shown below. The rear panel components are shown, starting on page 4-22. WASHER COMPONENT LOCATIONS Display Board ...
Page 60: Removing The Console Components
REMOVING THE CONSOLE COMPONENTS  NOTE: The Model CAE2792K is shown in this To remove the ADVANTECH control console removal procedure. The Model board: CAE2762K uses the same components, but a) Disconnect the 6 board connectors at without the card reader. P1, P2, P3, P4, P8, and P11.
Page 61 To remove the membrane switch: e) Bend the tabs on the membrane switch and remove them from the slots in the a) From the rear of the unit, remove the board. NOTE: Be sure to install the screw from either of the end caps. new membrane switch on the board with the ribbon cable facing the end with the two alignment pins that are on...
Page 62 b) Remove the two screws from the card b) Remove the two hex-head screws from reader assembly and remove the as- the console support bracket, and slide sembly. the end cap off the end of the panel. Card Reader Screws Console Support Bracket Screws Card Reader Assembly...
Page 63 To remove the spark quencher: NOTE: The spark quencher is an in-line filter that is part of the main harness and must be removed as an assembly. a) Disconnect the harness wire connec- tors from the components. Spark Quencher b) Unclip and remove the main harness from the unit (refer to the spark quencher Service Pointer in section 8 for complete service information).
Page 64: Removing The Money Acceptors & Metercase
REMOVING THE MONEY ACCEPTORS & METERCASE To remove the coinslide assembly: WARNING a) Using a 5/16″ socket, unscrew the retaining bolt from the money accep- tor, and remove the bolt from inside the metercase. 5/16″ Retaining Bolt Electrical Shock Hazard Disconnect power before servicing.
Page 65 c) Lift the coinslide to release it from the b) Lift and pull the card reader assembly holes in the metercase, and pull it forward and remove it from the forward out of the metercase. metercase. d) Unplug the two wires from the coinslide switch.
Page 66 To remove the coindrop assembly: To remove the coinbox switch: a) From inside the open access panel of a) Unlock and remove the coinbox from the metercase, remove the screws or the metercase. hex-bolts from the back of the coindrop assembly.
Page 67 To remove the service switch: c) Unsnap the locking arms from the bot- tom of the coin funnel and remove the a) Push up on the switch body, and re- funnel from the metercase. move the switch from the retaining d) Remove the 1/2″...
Page 68 #285784 4-10...
Page 69: Removing The Pump, Motor Start Capacitor, & Motor
REMOVING THE PUMP, MOTOR START CAPACITOR, & MOTOR To remove the pump: WARNING a) Release the two pump spring clips and pull the pump away from the motor. b) Place a container near the two pump hoses to catch the water, then remove the clamps from the inlet and outlet hoses, and pull them off the pump.
Page 70 To remove the motor start capacitor: e) Support the bottom of the motor with one hand to keep it from dropping, then a) Disconnect the two wires from the mo- pry the end of the top spring clip off the tor start capacitor terminals.
Page 71: Removing The Agitator & Transmission
REMOVING THE AGITATOR & TRANSMISSION To remove the transmission: WARNING a) Tape the washer lid closed. b) Tilt the washer back at a 45° angle, or lay it on its back panel. c) Unclip the two spring clips from the pump and remove the pump from the motor shaft (see step 4 on page 4-11).
Page 72 f) Remove the three 1/2″ bolts from the j) Slide the clutch off the agitator shaft. transmission and pull the transmission k) Slide the anti-rattle clip off the agitator and motor assembly away from the shaft. washer. Bolt (1 of 3) Thrust Washer Spring Retaining Clip Clutch Retaining Ring...
Page 73 l) Use a pair of pliers and remove the pad n) Inspect the inside contact surface of assembly from the clutch drum. the drum for scratch marks, or uneven wear. Inspect the clutch pad assembly for loose, or worn pads (see the inset photo to the left).
Page 74: Removing The Cabinet Assembly
REMOVING THE CABINET ASSEMBLY Use a screwdriver and unsnap the two WARNING cabinet spring clips from the cabinet top. Use a screwdriver and unsnap the two cabinet side straps from the back of the washer. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
Page 75 Lift the cabinet slightly and tip it forward on its front edges. IMPORTANT: The cabinet will not stand on its own in the upright position. Damaged Bottom Cabinet Flange Properly Aligned Bottom Cabinet Flange Plastic Lock NOTE: You can remove the right and left side NOTE: Tension can be added to the cabinet panels of the cabinet, instead of removing the clips to insure better frame-to-cabinet fit by...
Page 76: Removing The Tub Ring, Basket, Outer Tub, And Basket Drive Assembly
REMOVING THE TUB RING, BASKET, OUTER TUB, AND BASKET DRIVE ASSEMBLY TUB RING REASSEMBLY NOTE: When you WARNING reinstall the tub ring, snap the tub ring clip with the narrow opening onto the catch on the outer tub first, then work around the ring to snap the remaining clips in place.
Page 77 c) Tap the bottom of the drive block with To remove the outer tub: a hammer and remove it from the bas- a) Remove the end of the counterbal- ket drive shaft. ance spring from the hole in the frame. NOTE: The end of the spring is con- nected to the base assembly.
Page 78 c) Remove the end of the tub-to-pump To remove the basket drive assembly: hose from the bottom of the outer tub. a) Remove the tub ring and the basket d) Remove the hex-head screw from each (see steps 4 and 5 on page 4-18 for the of the outer tub spring brackets.
Page 79: Removing The Suspension System & Base Assembly
REMOVING THE SUSPENSION SYSTEM & BASE ASSEMBLY WARNING Pry Off Suspension Pads Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Suspension Pads Failure to do so can result in death or electrical shock. Unplug washer or disconnect power. To remove the skate plate and suspen- sion pads: To remove the base assembly:...
Page 80: Removing The Vacuum Break
REMOVING THE VACUUM BREAK Push outward on the lower part of the two WARNING vacuum break mounting tabs, lift out at the bottom, and remove the vacuum break from the slots in the rear panel. Lift From Slots Electrical Shock Hazard Disconnect power before servicing.
Page 81: Removing The Dual Water Valve, Water Level Switch, And Drain Hose Assembly
REMOVING THE DUAL WATER VALVE, WATER LEVEL SWITCH, AND DRAIN HOSE ASSEMBLY To remove the dual water valve: WARNING a) Remove the 5/16″ hex-head mounting plate screw and the 1/4″ dual water valve hex-head screw from the mount- ing plate. b) Lift the mounting plate and remove it from the rear panel.
Page 82 To remove the water level switch: To remove the drain hose assembly: a) Press the locking tab on the water level a) Remove the 5/16″ hex-head screw from switch, then rotate the switch in either the drain hose assembly. direction until the square extrusion b) Tilt the cabinet forward to lift the rear of aligns with the cutout in the rear panel, the unit.
Page 83: Dryers
DRYERS  This section instructs the technician on how to service each component inside the ADVANTECH Commercial Dryer. The gas and electric dryer components and their locations are shown below. GAS DRYER COMPONENT LOCATIONS Drum Roller (1 of 4) High-Limit Broken Belt Switch Thermostat (Mounted On Motor...
Page 84: Freestanding Dryers
Freestanding Dryers REMOVING THE CONSOLE COMPONENTS  To remove the ADVANTECH control WARNING board: a) Disconnect the board connectors at P1, P4, P8, and P11. b) Disconnect the four wires at the dryer motor relay K1 (RD & RD), and dryer heater relay K2 (BU &...
Page 85 To remove the membrane switch: e) Bend the tabs on the membrane switch and remove them from the slots in the a) From the rear of the unit, remove the board. NOTE: Be sure to install the new screw from either of the end caps. membrane switch on the board with the ribbon cable facing the end with the two alignment pins that are on the opposite...
Page 86 To remove the card reader assembly b) Remove the two hex-head screws from on a full console machine: the console support bracket, and slide the end cap off the end of the panel. a) Disconnect the connector from the  ADVANTECH control board at P11.
Page 87: Removing The Money Acceptors & Metercase
REMOVING THE MONEY ACCEPTORS & METERCASE To remove the coinslide assembly: WARNING a) Using a 5/16″ socket, unscrew the re- taining bolt from the money acceptor, and remove the bolt from inside the metercase. Electrical Shock Hazard 5/16″ Retaining Bolt Disconnect power before servicing.
Page 88 c) Lift the coinslide to release it from the b) Lift and pull the card reader assembly holes in the metercase, and pull it for- forward and remove it from the ward out of the metercase. metercase. d) Unplug the two wires from the coinslide switch.
Page 89 To remove the coindrop assembly: To remove the coinbox switch: a) From inside the open access panel of a) Unlock and remove the service access the metercase, remove the screws or panel and the coinbox from the meter- hex-bolts from the back of the coindrop case.
Page 90 To remove the service switch: c) Remove the 1/2″ hex-head screws from the front and rear of the metercase, a) Push up on the switch body, and re- then lift the metercase off the dryer, and move the switch from the retaining remove it.
Page 91: Removing The Cabinet
REMOVING THE CABINET To remove the lower service access WARNING panel, use a putty knife, and pry down on the upper retaining clips while pulling for- ward on the lower service access panel, and remove the panel. Clip Electrical Shock Hazard Disconnect power before servicing.
Page 92 c) Pull the top of the front panel forward d) Lower the front panel to disengage the just enough to access the door switch two front drum rollers from the drum, wires, then remove the two wires from and remove the front panel. the switch terminals.
Page 93: Stack Dryers
Stack Dryers REMOVING THE CONSOLE COMPONENTS To remove the console: WARNING a) Unlock the console, pull the right side out, and remove the console from the unit so you can access the wiring. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
Page 94 d) Disconnect the two P4 connectors for To remove the lock from the console: the upper and lower dryers from the a) Remove the console (see step 3).  ADVANTECH control boards and re- b) Remove the 7/16″ hex-nut from the move the console from the unit.
Page 95 To remove the display boards from the Upper Display console: a) Remove the console (see step 3). b) Remove the 11/32″ hex-nuts from the upper and lower display boards and remove the boards from the console. 11/32″ Nuts Lower Display 4-37...
Page 96: Removing The Money Acceptors
REMOVING THE MONEY ACCEPTORS To remove the coinslide assembly: WARNING a) Using a 5/16″ socket, unscrew the re- taining bolt from the money acceptor, and remove the bolt from inside the console opening. Electrical Shock Hazard Disconnect power before servicing. Coinslide Retaining Bolt Replace all parts and panels before operating.
Page 97 To remove the coindrop assembly: c) Remove the coindrop with its wire har- ness from the unit. a) From inside the console opening, re- move the screws or hex-bolts from the back of the coindrop assembly. b) Disconnect the connector(s) at P10 / COIN 1 (&...
Page 98: Removing The Advantech  Control Boards
 REMOVING THE ADVANTECH CONTROL BOARDS Disconnect the board connectors at P1, WARNING P4, P8, and P11. Disconnect the four wires at the dryer motor relay K3 (RD & RD), and dryer heater relay K2 (BU & BK). Disconnect the green ground wire from terminal P6.
Page 99: Removing The Upper Dryer
REMOVING THE UPPER DRYER Remove the upper dryer’s lower service WARNING access panel. Clip Lower Service Access Panel Electrical Shock Hazard Disconnect power before servicing. Down Replace all parts and panels before Clip operating. Failure to do so can result in death or electrical shock.
Page 100 CAUTION: Use two people to lift the upper dryer when you remove it from its mounting location. Slide the upper dryer forward just far enough to unhook the rear feet from the collar. Using two people, lift the dryer off the lower unit.
Page 101: Removing The Collar Assembly
REMOVING THE COLLAR ASSEMBLY Unsnap the female main harness connec- WARNING tor from the collar bracket. Clip the wire tie from the main harness and power supply cord. Remove the four 1/4″ hex-head screws from the collar flange. Remove the two 1/2″ hex-head bolts from Electrical Shock Hazard the collar studs.
Page 102: Freestanding And Stack Dryers
Freestanding And Stack Dryers REMOVING THE DOOR SWITCH Disconnect the wires from the door switch WARNING terminals. Door Switch Wires Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Door Switch Failure to do so can result in death or electrical shock.
Page 103: Removing The Thermal Fuse, Operating Thermostst, Drive Motor, & Broken Belt Switch
REMOVING THE THERMAL FUSE, OPERATING THERMOSTAT, DRIVE MOTOR, & BROKEN BELT SWITCH Remove the hex-head screw from the lint WARNING duct bracket and remove the bracket. Remove the two hex-head screws from the lint duct and remove the duct. Lint Duct Screws Electrical Shock Hazard Disconnect power before servicing.
Page 104 To remove the drive motor: e) Remove the three hex-head screws from the blower housing and remove it. a) Remove the wires from the thermal fuse and operating thermostat termi- nals (see the photo in step 7 on page 4-45). b) Remove the two hex-head screws from the blower cover and remove the cover.
Page 105 g) Lift the top locking tab of the motor h) Remove the two hex washer-head harness plug and pull the top pins away mounting screws from the drive motor, from the motor connector, then release then lift the right side of the motor the bottom tab, and remove the plug.
Page 106 c) Remove the two screws from the broken d) Disconnect the blue wires from the bro- belt switch and remove it from the motor. ken belt switch terminals. Blue Wire Blue Wire Broken Belt Switch Broken Belt Switch Screws 4-48...
Page 107: Removing The Heater, The High-Limit Thermostat, & Thermal Cutoff
REMOVING THE HEATER, THE HIGH-LIMIT THERMOSTAT, & THERMAL CUTOFF (ELECTRIC DRYERS ONLY) To remove the heater: WARNING a) Remove the two wires from the termi- nal block (see bottom photo). b) Remove the hex-head screw from the heater housing, and slide the heater out of the duct.
Page 108: Removing The Burner Assembly, Flame Sensor, And High-Limit Thermostat
REMOVING THE BURNER ASSEMBLY, FLAME SENSOR, AND HIGH-LIMIT THERMOSTAT (GAS DRYERS ONLY) To remove the burner assembly: WARNING a) Remove the two hex-head screws from the burner support bracket, and pull the bracket away from the burner assembly. Electrical Shock Hazard Disconnect power before servicing.
Page 109 c) Disconnect the gas line from the burner f) To remove the ignitor from the burner manifold at the right rear corner of the assembly, loosen the 5/16″ hex-head dryer. screw, and remove the ignitor from the mounting bracket. d) Loosen the burner manifold clamp at the inside back of the dryer.
Page 110 To remove the flame sensor: To remove the high-limit thermostat: a) Remove the two hex-head screws from a) Remove the venturi (see step 5). the venturi and pull it forward so you b) Disconnect the two wire connectors can access the flame sensor. from the high-limit thermostat.
Page 111: Removing The Belt, Drum, & Rollers
REMOVING THE BELT, DRUM, & ROLLERS To remove the belt and drum: WARNING a) Slide the belt off the drum. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Belt V-Grooves Failure to do so can result in death or Face Drum electrical shock.
Page 112 REASSEMBLY NOTE: Use the following illus- NOTE: There are two rollers on the front panel tration as a guide when installing a new belt. and two on the rear panel, as shown below. Front Panel (inside) Rear Panel (inside) Drum Front Rollers Rear Rollers To remove a roller:...
Page 113: Removing The Outlet Grille
REMOVING THE OUTLET GRILLE Remove the two front screws from the WARNING outlet grille. Lint Filter Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Outlet Grille Screws Failure to do so can result in death or Remove the three inside screws from the electrical shock.
Page 114: Removing A Spark Quencher
REMOVING A SPARK QUENCHER NOTE: The spark quencher is an in-line filter WARNING that is part of the main harness and must be removed as an assembly. There are two spark quenchers. One is located below the console, and the other near the heater/burner assem- bly.
Page 115: Component Testing
COMPONENT TESTING WARNING IMPORTANT Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere. ESD may damage or weaken the electronic con- trol board. The new control assembly may Electrical Shock Hazard appear to work well after repair is finished, but failure may occur at a later date due to Disconnect power before servicing.
Page 116: Washers
WASHERS WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRIVE MOTOR MOTOR Refer to page 4-11 for the procedure for ser- vicing the motor. HIGH 1.
Page 117: Motor Thermal Protector
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. MOTOR START CAPACITOR MOTOR THERMAL PROTECTOR Refer to page 4-11 for the procedure for ser- Refer to page 4-11 for the procedure for ser- vicing the motor start capacitor.
Page 118: Hidden Lid Switch
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. HIDDEN LID SWITCH DUAL WATER VALVE Refer to page 4-10 for the procedure for ser- Refer to page 4-23 for the procedure for ser- vicing the hidden lid switch.
Page 119: Water Level Switch
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. WATER LEVEL SWITCH Refer to page 4-23 for the procedure for ser- Pressure Hose Inlet vicing the water level switch.
Page 120: Basket Drive Shaft Checks
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. BASKET DRIVE SHAFT CHECKS Refer to page 4-18 for the procedure for ser- BASKET DRIVE SHAFT vicing the basket drive.
Page 121: Gas & Electric Dryers
GAS & ELECTRIC DRYERS WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. GAS BURNER COILS BURNER IGNITOR Refer to page 4-50 for the procedure for ser- Refer to page 4-50 for the procedure for ser- vicing the gas burner assembly.
Page 122: Flame Sensor
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. FLAME SENSOR HIGH-LIMIT THERMOSTAT Refer to page 4-50 for the procedure for ser- Refer to pages 4-49 or 4-50 for the procedure vicing the flame sensor.
Page 123: Heater (Electric Models Only)
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. HEATER (ELECTRIC MODELS ONLY) Refer to page 4-49 for the procedure for ser- vicing the heater. 1.
Page 124: Drive Motor
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRIVE MOTOR 6. Touch one ohmmeter test lead to the blue motor wire connector, and the other test Refer to page 4-45 for the procedure for ser- lead to connector pin 3 (violet wire).
Page 125: Thermal Fuse
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. THERMAL FUSE Refer to page 4-45 for the procedure for ser- vicing the thermal fuse. Electric Dryers: The thermal fuse is wired in Thermal Fuse series with the drive motor.
Page 126: Operating Thermostat
OPERATING THERMOSTAT 4. Hold a glass bulb thermometer capable of reading from 32°C to 82°C (90° to 180°F) Refer to page 4-45 for the procedure for ser- in the center of the exhaust outlet. Mea- vicing the operating thermostat. sure the exhaust temperatures with the The operating thermostat monitors the exhaust heater on and off.
Page 127: Thermal Cutoff
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. THERMAL CUTOFF (ELECTRIC DRYERS ONLY) Refer to page 4-49 for the procedure for ser- vicing the thermal cutoff.
Page 128: Door Switch
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DOOR SWITCH DRIVER MOTOR Relay Refer to page 4-44 for the procedure for ser- vicing the door switch.
Page 129: Diagnosis & Troubleshooting
The electronic control is factory preset to ac- ACCESS MODE  cept commands from a Palm handheld equipped with the appropriate Whirlpool Man-  Using a Palm Handheld With Software agement Software. If a handheld will not be 1. Use Service Routine software.
Page 130 KEYPAD POSITIONS READ LIFETIME CYCLE COUNT 1. Perform all steps under “Access Mode” on NOTE: Keypads #4, #5, and #6 are hidden on page 6-1. single speed washers. Keypad #6 is hidden on 2-speed washers. 2. Lifetime Cycle Count is displayed for about one minute, then it goes back showing the NORMAL vend-price.
Page 131: Additional Information
Off Codes KEYPAD NAVIGATING OWNER SETTINGS Move up to the preceding item on the list. The display shows the word “OFF” to inform Refer to the table. OWNER SET TINGS the customer the machine is out of service. If Move down to the next item on the list. WARM money is added to the machine, it will be lost.
Page 132 OWNER SETTINGS TABLE (cont’d) Default Value DISPLAY DESCRIPTION Setting Range SPECIAL PRICE #1 0.01 0.00 to 100.01 $ dollars (disabled) (See NOTE 2) — SPECIAL #1 DAY MASK activates — SPECIAL PRICE #1 (SP 1) on selected days only (See NOTE 1) (none) displayed only when —...
Page 133 OWNER SETTINGS TABLE (cont’d) Default V alue DISPLAY DESCRIPTION Setting Range COIN #1 MONETARY VALUE 0.25 0.00 to 100.00 — $ dollars COIN #2 MONETARY VALUE 1.00 0.00 to 100.00 — $ dollars COIN #1 EQUIVALENCE 0 to 15 — number of coins in slide COIN #2 EQUIVALENCE 0 to 15...
Page 134 CYCLE TIMING CHART NOTES LED DISPLAY* ELAPSED TIME EVENT TIME DESCRIPTION (Page 6-7) Fill (Wash) HOLD Customer-selected A, B, C, I temperature 0:00 0:30 1:00 1:30 2:00 2:30 3:00 3:30 4:00 Agitate ** 9:00 B, D, F Customer-selected speed 4:30 5:00 5:30 6:00...
Page 135 E. While in agitation, water is added to the tub NOTES FOR CYCLE TIMING CHART as the pressure switch asks for water. A. Suspend the countdown of time until the F. Fabric softener LED turns on. pressure switch is tripped. When “EFill” (Estimated Fill, see page 6-4) is set to zero.
Page 136: Freestanding Dryers Without Metercase
Palm handheld unplugged, the battery is disconnected and the equipped with the appropriate Whirlpool Man- time and date must be reset. The battery has a agement Software. If a handheld will not be life of approximately ten years.
Page 137 RUNNING THE MACHINE WITHOUT READ LIFETIME CYCLE COUNT A COINSLIDE, COINDROP, 1. Perform all steps under “Access Mode” on OR SMART CARD page 6-8. 2. Lifetime Cycle Count is displayed for one 1. Perform all steps under “Access Mode” on minute then it goes back showing the vend- page 6-8.
Page 138 4. When an item on the list is selected, the Off Codes current setting is displayed by pressing The display shows the word “OFF” to inform keypad #3. To change a setting, use the the customer the machine is out of service. If keypads as follows: money is added to the machine, it will be lost.
Page 139 OWNER SETTINGS TABLE (cont’d) Default DISPLAY DESCRIPTION Parameters Setting SPECIAL PRICE #1 0.01 0.00 to 100.01 $ dollars (disabled) (See NOTE 2) — SPECIAL #1 DAY MASK activates — SPECIAL PRICE #1 (SP 1) on selected days only (See NOTE 1) (none) displayed only when —...
Page 140 OWNER SETTINGS TABLE (cont’d) Default DISPLAY DESCRIPTION Parameters Setting COIN #1 MONETARY VALUE 0.25 0.00 to 100.00 $ dollars — COIN #2 MONETARY VALUE 1.00 0.00 to 100.00 $ dollars — COIN #1 EQUIVALENCE — number of coins in slide 0 to 15 —...
Page 141: Stack Dryers
Palm handheld time and date must be reset. The battery has a equipped with the appropriate Whirlpool Man- life of approximately ten years. agement Software. If a handheld will not be used, the handheld functionality must be dis- ACCESS MODE abled as part of the control set up.
Page 142 SERVICE ROUTINE MANUAL OUT OF SERVICE (OFF) 1. Perform all steps under “Access Mode” on This procedure allows the service person to page 6-13. take the machine out of service for needed repairs. The display shows “OFF” when set. 2. Push and release keypad position 2 The display shows the vend-price when put (MEDIUM).
Page 143 4. When an item on the list is selected, the LED DISPLAY CODES current setting is displayed. To change a While in the Service mode, test of the following setting, use the keypads as follows: components can be made by manually activat- ing the corresponding components.
Page 144 OWNER SETTINGS TABLE OWNER SETTINGS TABLE OWNER SETTINGS TABLE Default Default DISPLAY DESCRIPTION DISPLAY DESCRIPTION Parameters Parameters Setting Setting CYCLE PRICE SPECIAL PRICE #3 0.01 0.00 to 100.01 0.75 0.00 to 100.00 – – (disabled) (See NOTE 2) $ dollars $ dollars CYCLE TIME SPECIAL #3 DAY MASK...
Page 145 OWNER SETTINGS TABLE (cont’d) OWNER SETTINGS TABLE OWNER SETTINGS TABLE Default Default DISPLAY DESCRIPTION DISPLAY DESCRIPTION Parameters Parameters Setting Setting DECIMAL POINT 0 or 1 DAYLIGHT SAVINGS 00000 to LOCATION 000.00 TIME (enabled) (See NOTE 3) 0.0000 PALM  ACCESSORY –...
Page 146 — NOTES — 6-18...
Page 150: Stack Electric Dryers
Stack Electric Dryers...
Page 151: Stack Gas Dryers
Stack Gas Dryers...
Page 152: Dryer Strip Circuits
DRYER STRIP CIRCUITS ELECTRIC HEAT Motor Centrifugal Operating Thermostat High-Limit Thermostat Heater Coil Heater Relay Switch 352°F (178°C) 7.8 - 11.8 Ω 155°F (68°C) 295°F (146°C) (On Control Board) (Non-Resettable) BK RD RD/WH RD-WH GAS HEAT Motor Centrifugal Switch Operating Thermostat Ignitor 50 - 5K Ω...
Page 160 WHIRLPOOL COMMERCIAL ONLY L8178135 January 2002 KITCHEN PRODUCTS LAUNDRY PRODUCTS REFRIGERATION PRODUCTS ALL COMMERCIAL FREESTANDING 27” DIRECT DRIVE WASHERS WITH 2.5 CU FT WASHBASKET CUSTOMER COMPLAINT: Balance ring is loose or has pulled off of the washbasket. CAUSE: The balance ring retaining clip is out of specification.
Page 161 WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. BALANCE RING INSTALLATION INSTRUCTIONS 1. Disconnect electrical power before servicing the wash- 12. Re install the tub ring and air brake. Replace the tub ring (part number 3360611) if it shows signs of dam- age.
Page 162 LAUNDRY PRODUCTS REFRIGERATION PRODUCTS KITCHEN PRODUCTS L8178296 L8178296 L8178296 L8178296 L8178296 ! ! ! ! ! February 2003 February 2003 February 2003 February 2003 February 2003 COMMERICAL LAUNDRY THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS: ! ! ! ! ! OEM BRANDS ALL FREEST ALL FREEST...
Page 163 Whirlpool Ordering and (Form) Number Part Number Description Contains Viewing Information 8524745 PC User’s Complete Palm ™ Available through Whirlpool Corp. Assembly handheld application, Literature Department PC management 1-800-851-4605 software CD, and www.whirlpoolcorp.com/cltpsc software manual CWLX043 8524744 Management Software CD only Available at www.coinop.com,...
Page 164 9. Unlock, open and remove the metercase access door, and push and hold the rocker switch located inside the meter case. Hold down the service switch during the reprogramming process. Reprogramming takes approximately 3 minutes per unit and is complete when done is displayed. HOLD DOWN ROCKER SWITCH 10.
Page 165 WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL Y Y Y Y Y WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL L8178238 L8178238 L8178238 L8178238 L8178238 September 2002 September 2002 September 2002 September 2002 September 2002 Remove & destroy Remove & destroy Remove &...
Page 166 A quencher is located in the wiring harness near the water level switch on the washer and screwed to the cabinet of the gas dryer in front of the burner assembly. The quenchers are designed to reduce EMI from the water level switch or gas valve when they change state.
Page 167 7. Connect the remaining quencher wire in place of the pink wire on the pressure switch. SUPPRESSOR PART NUMBER 3951390 INSTALLED ON LINE QUENCHER WATER LEVEL S W I T C H QUENCHER PART NUMBER 3952286 INSTALLED ACROSS PRESSURE SWITCH EMPTY CIRCUIT 8.
Page 168 SUPRESSOR REPLACEMENT EMS1000 and ADVANTECH™ WASHERS 1. Remove the 2 control panel screws at the base of the console and rotate the console open into the service position. 2. Remove the electrical tape that secures the suppressor/quencher assembly to the wiring harness. 3.
Page 169 WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL Y Y Y Y Y WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL L8178268 L8178268 L8178268 L8178268 L8178268 October 2002 October 2002 October 2002 October 2002 October 2002 KITCHEN PRODUCTS LAUNDRY PRODUCTS REFRIGERATION PRODUCTS...
Page 170 Open the control panel console lock and remove Install the cotter pins (included) through the holes the installed money acceptors (Figure 3). in the T40 screws (Figure 4). FIGURE 4 Upper Right Front of Collar 7. Reinstall the money acceptors. FIGURE 3 8.
Page 171 WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL Y Y Y Y Y WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL WHIRLPOOL COMMERCIAL ONL L8178269 L8178269 L8178269 L8178269 L8178269 October 2002 October 2002 October 2002 October 2002 October 2002 KITCHEN PRODUCTS LAUNDRY PRODUCTS REFRIGERATION PRODUCTS...
Page 172 5. If the bulkhead clip (Figure 1) is in place as illustrated proceed to step 8. If clip is not in place, the dryer top must be removed. 6. Remove the 2 T-15 Torx screws from the console and rotate the console back on its two (2) hinges into the service position (Figure 3).
Page 173 LAUNDRY PRODUCTS REFRIGERATION PRODUCTS KITCHEN PRODUCTS L8178422 February 2004 COMMERICAL LAUNDRY THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS: OEM BRANDS ADVANTECH™ Washers ELECTRIC MODELS: CAE2761KQ, CAE2762KQ, CAE2791KQ, CAE2792KQ Machine shows OFF code and is placed out of service CUSTOMER COMPLAINT: Machine shuts off in the middle of a cycle and shows to show that the Service Cycle has been started.
Page 174 — NOTES —...
Page 175 — NOTES —...
Page 176 — NOTES —...
Page 177 FOR WARRANTY CLAIMS STATUS OR PARTS BREAKDOWN INFORMATION: 1-800-NO BELTS > OPTION 4, or HTTP://CLTPSC.WHIRLPOOLCORP.COM TECHNICAL ASSISTANCE FOR ALL WHIRLPOOL COMMERCIAL LAUNDRY: Have your store number ready to identify you as an authorized servicer 1-800-NO BELTS > OPTION 5 FOR PARTS ORDERS: 1-800-NO BELTS >...
Page 178 CORPORATION...

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Whirlpool ADVANTECH CAE2761K Installation, Operation And Service Instructions

General

Installation Information

Product Operation

Component Access

Washers

Dryers

Freestanding Dryers

Stack Dryers

Freestanding and Stack Dryers

Component Testing

Washers

Gas & Electric Dryers

Diagnosis & Troubleshooting

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