Contacting Technical Support - Develop ineo 3320 User Manual

Action
Step 3
Check if the network is working.
1. Print a network setup page.
2. Check the first section of the network setup page and confirm that the status
is Connected.
Note: If the status is Not Connected, then the connection may be intermittent,
or the network cable may be defective. Contact your system support person
for a solution, and then print another network setup page.
3. Open a Web browser, and then type the printer IP address.
4. Press Enter.
Does the Embedded Web Server open?
Step 4
Check if the cable connections to the printer and print server are secure.
1. Connect the cables properly. For more information, see the setup
documentation that came with the printer.
2. Open a Web browser, and then type the printer IP address.
3. Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain Web sites
including the Embedded Web Server.
Does the Embedded Web Server open?

Contacting technical support

Please contact your local vendor or authorized service provider.
When you contact technical support, you will need to be able to describe the problem you are
experiencing, the message on the printer display, and the troubleshooting steps you have already taken
to find a solution.
User's Guide
- 286 -
Yes No
The Go to step 4.
problem is
solved.
The Go to step 5.
problem is
solved.
The Contact your
problem is system support
solved. person.