Page 1 User's Guide ineo 3320...
Page 2: Table Of Contents
User's Guide Contents 1—Safety information ............................ 7 2—Learning about the printer ........................11 Finding information about the printer ...................... 11 Selecting a location for the printer ......................12 Printer configurations ..........................13 Understanding the basic functions of the scanner .................. 15 Using the ADF and scanner glass ......................
Page 3 User's Guide 6—Printing..............................60 Printing a document ..........................60 Printing confidential and other held jobs ....................61 Printing information pages ........................63 Canceling a print job ..........................64 7—Copying..............................65 Making copies ............................65 Copying photos ............................66 Copying on specialty media ........................67 Customizing copy settings ........................
Page 4 User's Guide 11—Understanding printer menus ......................106 Menus list .............................. 106 Paper menu ............................107 Reports menu ............................119 Network/Ports menu ..........................120 Security menu ............................129 Settings menu ............................131 12—Saving the environment ........................176 Saving paper and toner ........................176 Saving energy ............................
Page 5 User's Guide 16—Clearing jams ............................. 197 Avoiding jams............................197 Understanding jam messages and locations ..................198 [x]-page jam, open front door. [20y.xx] ....................200 [x]-page jam, open rear door. [20y.xx] ....................203 [x]-page jam, clear standard bin. [20y.xx] ..................... 204 [x]-page jam, remove tray 1 to clear duplex.
Page 6 User's Guide Using this product in Switzerland......................294 Utilisation de ce produit en Suisse......................294 Verwendung dieses Produkts in der Schweiz ..................294 Uso del prodotto in Svizzera ......................... 294 - 6 -...
Page 7: 1-Safety Information
User's Guide 1—Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 8 User's Guide Use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity tray and an input option, or more than one input option.
Page 9 User's Guide ■ Warning and Caution Symbols The labels and symbols used in this manual and on the printer help prevent injury to the operator and others around the printer as well as damage to property. Those labels and symbols have the following meanings: WARNING Ignoring this warning could cause serious injury or even death.
Page 10 User's Guide WARNING Connect the power cord to an electrical outlet that is equipped with a grounding terminal. Do not place metal clips, any other small metallic objects, or a container containing liquid on the printer. Liquid and metallic objects dropped inside the printer could result in a fire, electrical shock, or breakdown.
Page 11: 2-Learning About The Printer
User's Guide 2—Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer. • Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available on the Drivers and •...
Page 12: Selecting A Location For The Printer
User's Guide Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also.
Page 13: Printer Configurations
User's Guide Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Left side 65 mm (2.56 in.) Rear 100 mm (3.94 in.) 540 mm (21.26 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity tray and an input option, or more than one input option.
Page 14 User's Guide Printer control panel Automatic document feeder (ADF) ADF tray ADF bin Front door release button Standard 250-sheet tray Optional 250- or 550-sheet tray 50-sheet multipurpose feeder Paper stop Standard bin - 14 -...
Page 15: Understanding The Basic Functions Of The Scanner
User's Guide Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time. •...
Page 16: Using The Printer Control Panel
User's Guide Using the scanner glass When using the scanner glass: • Place the document facedown on the scanner glass in the corner with the green arrow. • Scan or copy documents up to 216 x 297 mm (8.5 x 11.69 inches). •...
Page 17: Understanding The Colors Of The Indicator And Sleep Button Lights
User's Guide Use the Sleep button Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode: • Press (Sleep button). • Send a print job from the computer. • Perform a power-on reset using the main power switch.
Page 18 User's Guide Sleep button light color and its corresponding printer status Sleep button light Printer status The printer is idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is waking from or entering Hibernate mode. Blinking amber for 0.1 second, then goes The printer is in Hibernate mode.
Page 19: 3-Additional Printer Setup
User's Guide 3—Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 20 User's Guide 1. Open the controller board access door. 2. Open the controller board shield using the green handle. - 20 -...
Page 21: Installing An Optional Card
User's Guide 3. Use the following illustration to locate the option card connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. 4.
Page 22 User's Guide 3. Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. - 22 -...
Page 23: Installing Hardware Options
User's Guide 4. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board.
Page 24: Installing Optional Trays
User's Guide CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 25 User's Guide 2. Unpack the tray, and then remove all packing material. 3. Pull out the tray from the base. 4. Remove any packing material from inside the tray. 5. Insert the tray into the base. 6. Place the tray near the printer. 7.
Page 26 User's Guide 8. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Notes: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 27: Attaching Cables
User's Guide To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Page 28: Setting Up The Printer Software
User's Guide Use the EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region.
Page 29: Updating Available Options In The Printer Driver
User's Guide • To use inch-based paper size (8 1/2 x 11 in letter size): Select a file in the english folder. • To use metric-based paper size (A4 and the like): Select a file in the other folder. Note: Double-click the package file appropriate for the application and version of operating system being used.
Page 30: Networking
User's Guide 5. Do either of the following: Click Acquire Device Information. Under Device Option, manually add any installed hardware options. 6. Click Apply. For Macintosh users 1. From the Apple menu, navigate to either of the following: (For Mac OS X v10.3/v10.4/v10.5/v10.6) System Preferences >Print &...
Page 31: Installing The Printer On An Ethernet Network
User's Guide Installing the printer on an Ethernet network For Windows users 1. Insert the Drivers and Documentation CD in the CD/DVD drive of your PC. 2. Follow the instructions on the screen. 3. A device is detected and it is displayed on a device list. Choose a device to install and click Next. 4.
Page 32 User's Guide • MF402-1_332-1_105.pkg (for Mac OS X v10.5) • MF402-1_332-1_106.pkg (for Mac OS X v10.6/v10.7/v10.8) 4. Add the printer. For IP printing: 1. From the Apple menu, navigate to either of the following: (For Mac OS X v10.3/v10.4/v10.5/v10.6) System preferences > Print & Fax (For Mac OS X v10.7/10.8) System preferences >...
Page 33: Preparing To Set Up The Printer On A Wireless Network
User's Guide 9. Click the folder icon. 10. Select the PPD file. 11. Click Open > Forward > Apply. Adding the Printer on the CUPS Administration Web page 1. Connect the machine to a computer or the network. 2. Start up the Web browser. 3.
Page 34: Connecting The Printer Using The Wireless Setup Wizard
User's Guide • Security Method—There are four basic options for Security Method: WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security.
Page 35 User's Guide 1. From the printer control panel, navigate to: >Settings > >Network/Ports > >Network [x] > >Network [x] Setup > >Wireless > >Wireless Connection Setup > 2. Select a wireless connection setup. Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs.
Page 36: Verifying Printer Setup
User's Guide 3. Open a Web browser, and then type the IP address of your access point in the address bar. Notes: The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. If you are using a proxy server, then temporarily disable it to load the Web page correctly. 4.
Page 37: Printing A Menu Settings Page
User's Guide • Network setup page—If your printer has networking support, then use this page to verify that the network connection is working. This page also provides important information that aids network printing configuration. Printing a menu settings page Print a menu settings page to view the current menu settings and to verify if the printer options are installed correctly.
Page 38: 4-Loading Paper And Specialty Media
User's Guide 4—Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see Avoiding jams Storing paper. Setting the paper size and type 1. From the printer control panel, navigate to: >Settings >...
Page 39 User's Guide 1. Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam. 2. Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
Page 40 User's Guide 3. Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Page 41 User's Guide 4. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5. Load the paper stack. Notes: Load with the printable side facedown when using recycled or preprinted paper. Load prepunched paper with the holes on the top edge toward the front of the tray.
Page 42 User's Guide Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two- sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.
Page 43: Loading The Multipurpose Feeder
User's Guide Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single-page print jobs on letterhead.
Page 44 User's Guide b. Pull the extender gently so that the multipurpose feeder is fully extended and open. 2. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3. Prepare the paper or specialty media for loading. Flex sheets of paper back and forth to loosen them, and then fan them.
Page 45 User's Guide Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. Flex the stack of envelopes back and forth to loosen them, and then fan them.
Page 46 User's Guide Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6-size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Page 47: Linking And Unlinking Trays
User's Guide Load letterhead faceup with the top edge entering the printer first. For two-sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.
Page 48: Creating A Custom Name For A Paper Type
User's Guide Linking and unlinking trays 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 49: Assigning A Custom Paper Type Name
User's Guide 2. Select a custom name, and then type a new custom paper type name. 3. Press 4. Press Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type name Using the Embedded Web Server 1.
Page 50 User's Guide Using the printer control panel 1. From the printer control panel, navigate to: >Settings > >Paper Menu > >Custom Types 2. Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user-defined custom names. 3.
Page 51: 5-Paper And Specialty Media Guide
User's Guide 5—Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Page 52: Grain Direction
User's Guide Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90-g/m (16–24-lb) bond paper, grain long paper is recommended.
Page 53: Supported Paper Sizes, Types, And Weights
User's Guide • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60 to 90 g/m (16 to 24 lb) weight paper. •...
Page 54 User's Guide Paper size and Standard 250- Optional 250- Multipurpose Scanner Duplex dimension sheet tray or 550-sheet feeder glass mode tray JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.)
Page 55: Supported Paper Types And Weights
User's Guide Paper size and Standard 250- Optional 250- Multipurpose Scanner Duplex dimension sheet tray or 550-sheet feeder glass mode tray 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.)
Page 56 User's Guide Paper type 250- or 550- Multipurpose feeder Duplex mode Scanner sheet tray glass Plain paper Card stock Transparencies Recycled Paper labels Bond Envelope Rough envelope Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Custom Type [x] Transparencies are supported only in 250-sheet tray. One-sided paper labels designed for laser printers are supported for occasional use.
Page 57: Using Specialty Media
User's Guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together. •...
Page 58: Tips On Using Labels
User's Guide Have windows, holes, perforations, cutouts, or embossing Have metal clasps, string ties, or folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position Have bent corners Have rough, cockle, or laid finishes •...
Page 59: Storing Paper
User's Guide Tips on using card stock Card stock is heavy, single-ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities. When printing on card stock: •...
Page 60: 6-Printing
User's Guide 6—Printing Printing a document Printing a document 1. From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2. Send the print job: For Windows users a. With a document open, click File >Print. b.
Page 61: Printing Confidential And Other Held Jobs
User's Guide Adjusting toner darkness Using the Embedded Web Server 1. Open a Web browser, and then type the IP address of the printer in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 62 User's Guide Print job type Description Reserve Job Expiration Lets you store print jobs for printing at a later time. The print jobs are held until deleted from the Held Jobs menu. Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.
Page 63: Printing Information Pages
User's Guide 3. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four-digit PIN. 4. Click OK or Print. 5. From the printer control panel, release the print job: For confidential print jobs, navigate to: Held jobs >...
Page 64: Canceling A Print Job
User's Guide Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press . When a list of print jobs appears, select the job to cancel, and then press Canceling a print job from the computer For Windows users 1.
Page 65: 7-Copying
User's Guide 7—Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1.
Page 66: Copying Photos
User's Guide Copying using the ADF 1. Load an original document faceup, short edge first into the ADF tray. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. The ADF indicator light comes on when the paper is loaded properly.
Page 67: Copying On Specialty Media
User's Guide Copying on specialty media Copying on transparencies 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 68: Customizing Copy Settings
User's Guide 3. From the printer control panel, navigate to: >Copy > >Copy from > select the size of the original document 4. Navigate to: Copy to > > select the tray containing the letterhead > > select the number of copies or enter a number on the keypad >...
Page 69: Making Copies Using Paper From A Selected Tray
User's Guide Making copies using paper from a selected tray 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 70: Reducing Or Enlarging Copies
User's Guide 3. From the printer control panel, navigate to: >Copy > >Sides (Duplex) > select a duplex option > select the number of copies or enter a number on the keypad > Notes: The first number refers to the original document. The second number refers to the copy. For example, select 1-sided to 2-sided if you have one-sided original documents and you want two- sided copies.
Page 71: Making A Copy Lighter Or Darker
User's Guide Making a copy lighter or darker 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 72: Collating Copies
User's Guide 5. Press the up or down arrow button until Content Source appears, and then press the left or right arrow button to scroll to one of the following: Color Laser—The original document was printed using a color laser printer. Inkjet—The original document was printed using an inkjet printer.
Page 73: Placing Separator Sheets Between Copies
User's Guide 3. From the printer control panel, navigate to: >Copy > >Collate > select the collate setting you want > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press 4.
Page 74: Placing Information On Copies
User's Guide 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. The ADF indicator light comes on when the paper is loaded properly.
Page 75: Canceling A Copy Job
User's Guide 6. Press the left or right arrow button to scroll to Finish the Job, and then press Canceling a copy job Canceling a copy job from the printer control panel From the printer control panel, press Understanding the copy options Copies This option lets you set the number of copies to be printed.
Page 76 User's Guide Scale This option lets you scale the document from 25% to 400% of the original document size. You can also set automatic scaling. • When copying to a different paper size, such as from legal-size to letter-size paper, set the “Copy from”...
Page 77: Separator Sheets
User's Guide • Photo/Film—The original document is a photo from a film. • Magazine—The original document is from a magazine. Newspaper—The original document is from a newspaper. • • Press—The original document was printed using a printing press. • Other—The original document was printed using an alternate or unknown printer. Advanced Duplex This option lets you specify the document orientation, whether documents are one-sided or two-sided, and how documents are bound.
Page 78: 8-E-Mailing
User's Guide 8—E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e-mail scanned documents to one or more recipients.
Page 79: Creating An E-Mail Shortcut
User's Guide Configuring e-mail settings 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Page 80: Canceling An E-Mail
User's Guide 2. If you are loading a document into the ADF tray, then adjust the paper guides. 3. Press #, then enter the shortcut number using the keypad, and then press 4. Press Sending an e-mail using the address book 1.
Page 81: 9-Faxing
User's Guide 9—Faxing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Page 82: Initial Fax Setup
User's Guide Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 83: Choosing A Fax Connection
User's Guide 5. Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1. Connect one end of the telephone cable that came with the printer to the port of the printer.
Page 84 User's Guide To connect: 1. Connect one end of the telephone cable that came with the printer to the port of the printer. 2. Connect the other end of the telephone cable to an active analog wall jack. 3. Connect the answering machine to the port of the printer.
Page 85 User's Guide Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 86 User's Guide • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off). When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax.
Page 87 User's Guide 3. To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4. To connect a telephone to the printer, remove any installed adapter plug from the port of the printer, and then connect the telephone to the port.
Page 88 User's Guide • If you need two phone ports for your devices, but do not want to pay additional cost, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the port labeled Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter.
Page 89 User's Guide Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1. Connect one end of the telephone cable that came with your printer to the port of the printer. 2. Connect the other end of the telephone cable to an active analog telephone wall jack. 3.
Page 90 User's Guide There may be an adapter plug installed in the port of the printer. If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer.
Page 91 User's Guide Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1.
Page 92: Connecting To A Distinctive Ring Service
User's Guide Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, then follow these steps to connect the equipment: 1.
Page 93: Setting The Date And Time
User's Guide Setting the date and time You can set the date and time so that they are printed on every fax you send. If there is a power failure, then you may have to reset the date and time. 1.
Page 94: Sending A Fax
User's Guide Sending a fax Sending a fax using the printer control panel 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 95: Sending A Fax Using The Address Book
User's Guide • If the Always display settings prior to faxing check box is selected, then you are prompted to verify the recipient information before the fax is sent. If this check box is cleared, then the queued document is sent automatically as a fax when you click OK on the Fax tab. Sending a fax using a shortcut number Fax shortcuts are just like the speed dial numbers on a telephone or fax machine.
Page 96: Creating A Fax Destination Shortcut Using The Embedded Web Server
User's Guide Sending a fax at a scheduled time 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 97: Customizing Fax Settings
User's Guide Customizing fax settings Changing the fax resolution 1. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 98: Canceling An Outgoing Fax
User's Guide 3. Click Fax Job Log or Fax Call Log. Blocking junk faxes 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 99: Holding And Forwarding Faxes
User's Guide Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu.
Page 100: Understanding The Fax Options
User's Guide Understanding the fax options Original Size This option lets you choose the size of the documents you are going to fax. 1. From the Fax area of the printer control panel, press the Options button. Original Size appears. 2.
Page 101 User's Guide Content Source This option lets you set the original document source. Select from the following content sources: • Color Laser—The original document was printed using a color laser printer. • Black/White Laser—The original document was printed using a mono laser printer. •...
Page 102: 10-Scanning
User's Guide 10—Scanning Scanning to an FTP address Automatic document feeder (ADF) Scanner glass Use the ADF for multiple-page Use the scanner glass for single-page documents, book pages, small items documents. (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 103 User's Guide 3. Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4. Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. 5.
Page 104: Scanning To A Computer
User's Guide Scanning to a computer Automatic document feeder (ADF) Scanner glass Use the ADF for multiple-page Use the scanner glass for single pages, small items (such as postcards or documents. photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 105 User's Guide 7. Review the instructions on the Scan Profile screen. A shortcut number is automatically assigned when you click Submit. You can use this shortcut number when you are ready to scan your documents. a. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 106: 11-Understanding Printer Menus
User's Guide 11—Understanding printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default Source Menu Settings Page Active NIC Confidential Print General Settings Paper Size/Type Device Statistics Security Audit Log Copy Settings Standard Network Configure MP Network Setup Set Date and Time Fax Settings SMTP Setup Page...
Page 107: Paper Menu
User's Guide Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Manual Envelope to appear as a menu setting.
Page 108 User's Guide Tray [x] Type Specify the type of the paper loaded in each tray. Notes: Plain Paper Transparency • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is the factory default setting for all other trays. Recycled Labels •...
Page 109 User's Guide MP Feeder Type Specify the type of the paper loaded in the multipurpose feeder. Notes: Plain Paper Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure MP to “Cassette” in order for Recycled MP Feeder Type to appear as a menu item.
Page 110 User's Guide Manual Paper Type Specify the type of the paper being manually loaded. Notes: Plain Paper Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure MP to “Manual” in order for Recycled Manual Paper Type to appear as a menu item.
Page 111: Configure Mp Menu
User's Guide Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source. First • Manual sets the multipurpose feeder only for manual-feed print jobs. •...
Page 112: Paper Texture Menu
User's Guide Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal •...
Page 113 User's Guide Letterhead Texture Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Smooth Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Note: Normal is the factory default setting. Smooth Normal Rough...
Page 114: Paper Weight Menu
User's Guide Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight...
Page 115 User's Guide Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Note: Normal is the factory default setting. Light Normal Heavy Letterhead Weight Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Light Normal Heavy...
Page 116: Paper Loading Menu
User's Guide Paper Loading menu Recycled Loading Determine and set two-sided printing for all print jobs that specify Recycled as the paper type. Duplex Bond Loading Determine and set two-sided printing for all print jobs that specify Bond as the paper type. Duplex Letterhead Loading Determine and set two-sided printing for all print jobs that specify...
Page 117: Custom Types Menu
User's Guide Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default Custom Type [x] name or a user-defined custom name created in the Embedded Paper Web Server or MarkVision Professional. The user-defined name appears instead of Custom Type [x].
Page 118: Universal Setup Menu
User's Guide Universal Setup menu Units of Measure Identify the units of measure. Inches Note: Millimeters is the factory default setting. Millimeters Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed.
Page 119: Reports Menu
User's Guide Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded into trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
Page 120: Network/Ports Menu
User's Guide Network/Ports menu Active NIC menu Active NIC Notes: Auto Auto is the factory default setting. • [list of available network cards] • This menu item appears only when an optional network card is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
Page 121 User's Guide Network Buffer Set the size of the network input buffer. Notes: Auto 3KB to [maximum size • Auto is the factory default setting. allowed] • The value can be changed in 1KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 122: Network Card Menu
User's Guide Reports menu To access the menu, navigate to either of the following: • Network/Ports >Standard Network >Standard Network Setup >Reports • Network/Ports >Network [x] >Network [x] Setup >Reports Print Setup Print a report containing information about the network printer settings, such as the TCP/IP Page address.
Page 123: Tcp/Ip Menu
User's Guide TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports >Standard Network >Standard Network Setup >TCP/IP • Network/Ports >Network [x] >Network [x] Setup >TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Set Hostname Set the current TCP/IP host name.
Page 124 User's Guide Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.
Page 125: Ipv6 Menu
User's Guide IPv6 menu To access the menu, navigate to either of the following: • Network/Ports >Standard Network >Standard Network Setup >IPv6 • Network/Ports >Network [x] >Network [x] Setup >IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
Page 126: Wireless Menu
User's Guide Wireless menu Note: This menu is available only in printers connected to an Ethernet network and printers with a wireless network adapter attached. To access the menu, navigate to either of the following: • Network/Ports >Standard Network >Standard Network Setup >Wireless Network/Ports >Network [x] >Network [x] Setup >Wireless •...
Page 127: Appletalk Menu
User's Guide AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports >Standard Network >Standard Network Setup >AppleTalk Network/Ports >Network Setup [x] >AppleTalk •...
Page 128: Smtp Setup Menu
User's Guide SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e-mail.
Page 129: Security Menu
User's Guide Security menu Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 130: Set Date And Time Menu
User's Guide Set Date and Time menu Current Date and Time View the current date and time settings for the printer. Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. •...
Page 131: Settings Menu
User's Guide Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may need to install special hardware for those languages to Francais appear.
Page 132 User's Guide Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. This resets the printer to its factory default settings. Energy/Paper Paper • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not.
Page 133 User's Guide Home screen customization Change the icons and buttons that appear on the printer display. Change Language For each icon or button, select from the following options: Copy Display Do not display Fax shortcuts Notes: E-mail shortcuts FTP shortcuts •...
Page 134 User's Guide Alarms Set an alarm to sound when the printer requires user intervention. When activated, Alarm Control lets you set the Alarm Control number of times that the alarm sounds, while Cartridge Alarm lets you stop printing when a cartridge-low condition occurs. Cartridge Alarm For each alarm type, select from the following options: Single...
Page 135 User's Guide Timeouts Set the amount of time the printer waits before it goes to Hibernate mode. Timeout Notes: Disabled • Disabled is the factory default setting for printers except 1 hour for European Union countries and Switzerland. 2 hours •...
Page 136 User's Guide Timeouts Set the amount of time in seconds the printer waits for additional data before canceling a print job. Wait Timeout Notes: Disabled • “40 sec” is the factory default setting. 15–65535 sec • Wait Timeout is available only when the printer is using PostScript emulation.
Page 137 User's Guide Print Recovery Let the printer successfully print a page that may not have printed otherwise. Page Protect Notes: • Off is the factory default setting. This prints a partial page when there is not enough memory to print the whole page. •...
Page 138: Copy Settings Menu
User's Guide Copy Settings menu Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting. Graphics Text/Photo Photo Content Source Specify how the original document was produced. Note: Black/White Laser is the factory default setting. Black/White Laser Inkjet Photo/Film...
Page 139 User's Guide Print Page Borders Specify whether or not a border is printed. Note: Off is the factory default setting. Collate Keep the pages of a print job stacked in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,2,3) (1,2,3)” is the factory default setting. (1,2,3) (1,2,3) Original Size Specify the paper size of the original document.
Page 140 User's Guide Separator Sheets Place a sheet of paper between pages, copies, or jobs. Note: Off is the factory default setting. Between Copies Between Jobs Between Pages Separator Sheet Source Specify the separator sheet source. Note: Tray 1 is the factory default setting. Tray [x] Darkness Lighten or darken the print on the copy.
Page 141 User's Guide Contrast Specify the contrast used for the copy job. Note: “Best for content” is the factory default setting. 0–5 Best for content Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document.
Page 142: Fax Settings Menu
User's Guide Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Restore Factory Defaults This operation will restore all fax settings to their factory default values. Restore Defaults Cancel Optimize Fax Compatibility This operations configures your fax machine for optimal compatibility with other...
Page 143 User's Guide Cancel Faxes Specify whether or not the printer cancels fax jobs. Note: Allow is the factory default setting. Allow Don't Allow Fax number masking Specify the direction from where digits are masked in an outgoing fax number. Notes: From left •...
Page 144 User's Guide Fax Cover Page Configure the fax cover page. Note: “Off by default” is the factory default setting for all Fax Cover Page Fax Cover Page options. Off by default On by default Never use Always use Include to Field Include from Field Include Message Field Include Logo...
Page 145: Fax Send Settings
User's Guide Fax Send Settings Resolution Specify quality in dots per inch (dpi). A higher resolution gives better print quality, but increases the fax transmission time for outgoing faxes. Standard Note: Standard is the factory default setting. Fine 200 dpi Super Fine 300 dpi Original Size Specify the paper size of the original document.
Page 146 User's Guide Content Source Specify how the original document was produced. Note: Black/White Laser is the factory default setting. Black/White Laser Inkjet Photo/Film Magazine Newspaper Press Other Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Dial Prefix Enter a dialing prefix, such as 99.
Page 147 User's Guide Dial Mode Specify the dialing sound, either as a tone or a pulse. Note: Tone is the factory default setting. Tone Pulse Max Speed Specify the maximum speed in baud at which faxes are sent. 2400 Note: 33600 is the factory default setting. 4800 9600 14400...
Page 148: Fax Receive Settings
User's Guide Fax Receive Settings Enable Fax Receive Allow the printer to receive fax jobs. Note: On is the factory default setting. Fax Job Waiting Remove fax jobs from the print queue when the job requires specific unavailable resources. None Note: None is the factory default setting.
Page 149 User's Guide Forward to Specify the type of recipient to which faxes will be forwarded. Notes: E-mail • Fax is the factory default setting. • This menu is available only from the printer Embedded Web Server. LDSS Forward to Shortcut Enter the shortcut number which matches the recipient type (Fax, E-mail, FTP, LDSS, or eSF).
Page 150 User's Guide Fax Log Settings Transmission Log Enable printing of a transmission log after each fax job. Print log Note: Print log is the factory default setting. Do not print log Print only for error Receive Error Log Enable printing of a receive error log following a receive error. Print Never Note: Print Never is the factory default setting.
Page 151 User's Guide Speaker Settings Speaker Mode Specify the mode of the speaker. Always Off Notes: On until Connected • “On until Connected” is the factory default setting. A sound is issued until the fax connection is made. Always On • “Always On”...
Page 152: E-Mail Settings Menu
User's Guide E-mail Settings menu E-mail Server Setup Send a copy of the e-mail to the sender. Send me a copy Note: “Never appears” is the factory default setting. Never appears On by default Off by default Always On E-mail Server Setup Specify the maximum e-mail size in kilobytes.
Page 153 User's Guide Resolution Specify the resolution of the scan in dots per inch. Note: 150 dpi is the factory default setting. 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. Note: 5 is the factory default setting. 1–9 Orientation Specify the orientation of the scanned image.
Page 154 User's Guide Sides (Duplex) Specify the page orientation of text and graphics. Notes: Long edge • Off is the factory default setting. Short edge • Long edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 155 User's Guide Transmission Log Specify whether or not the transmission log prints. Note: Print log is the factory default setting. Print log Do not print log Print only for error Log Paper Source Specify the paper source for printing e-mail logs. Note: Tray 1 is the factory default setting.
Page 156 User's Guide ADF Skew Fix Correct slight skew in the scanned image. Note: Off is the factory default setting. Auto Scan edge to edge Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting. Sharpness Adjust the amount of sharpness on a scanned image.
Page 157: Ftp Settings Menu
User's Guide FTP Settings menu Format Specify the format of the file for FTP sending. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory default setting.
Page 158 User's Guide Orientation Specify the orientation of the scanned image. Note: Portrait is the factory default setting. Portrait Landscape Original Size Specify the paper size of the original document. Letter Note: A4 is the factory default setting. Legal Executive Folio Statement Oficio (Mexico) Universal...
Page 159 User's Guide JPEG Quality Set the quality of a JPEG photo image in relation to the file size and quality of the image. Best for content Notes: 5–90 • “Best for content” is the factory default setting. • 5 reduces the image quality and the file size. •...
Page 160 User's Guide Custom Job Scanning Copy a document that contains mixed paper sizes into a single scan job. Note: Off is the factory default setting. Allow Save as Shortcut Enable shortcut creation for FTP addresses. Note: On is the factory default setting. Background Removal Adjust the amount of background visible on a copy.
Page 161: Print Settings
User's Guide Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language.
Page 162: Finishing Menu
User's Guide Finishing menu Sides (Duplex) Specify whether two-sided (duplex) printing is set as the user default setting for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two-sided printing from the software program. For Windows users: Click File >Print, and then click Properties, Preferences, Options, or Setup.
Page 163 User's Guide Separator Sheets Specify whether or not blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 164 User's Guide Paper Saver Orientation Specify the orientation in which pages are printed on a single sheet. Note: Auto is the factory default setting. The printer chooses between portrait Auto and landscape. Landscape Portrait Paper Saver Border Print a border when using Paper Saver. Note: None is the factory default setting.
Page 165: Quality Menu
User's Guide Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Page 166: Job Accounting Menu
User's Guide Brightness Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. -6 to 6 Note: 0 is the factory default setting. Contrast Adjust the contrast of printed objects. Note: 0 is the factory default setting. 0–5 Job Accounting menu Notes:...
Page 167 User's Guide Log Near Full Level Specify the numeric value by which the printer judges that the log storage area is reaching the upper limit. Note: The upper limit of the log storage area is 50 MB. 1-49 Log Action at Near Full Specify how the printer operates when the log storage area is reaching the upper limit.
Page 168: Xps Menu
User's Guide Log File Prefix Change Prefix of the log file. Notes: [user-defined string] • The log file has two naming rules. Ongoing log files appear as "jal_[value of Log File Prefix setting]_current.csv" . Closed log files appear as "jal_[value of Log File Prefix setting]_[time stamp in appropriate Date Format for first day of jobs included in the log].csv"...
Page 169: Pdf Menu
User's Guide PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting. Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PCL Emul menu Font Source...
Page 170 User's Guide PCL Emulation Settings Change the point size for scalable typographic fonts. Notes: Point Size 1.00–1008.00 • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 of an inch. This can be increased or decreased in 0.25-point increments.
Page 171 User's Guide PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 172 User's Guide Tray Renumber Show the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3...
Page 173: Html Menu
User's Guide HTML menu Font Name Joanna MT Set the default font for HTML documents. Letter Gothic Albertus MT Note: The Times font is used in HTML documents that do not specify a font. Lubalin Graph Antique Olive Marigold Apple Chancery MonaLisa Recut Arial MT Monaco...
Page 174 User's Guide Font Size Set the default font size for HTML documents. Notes: 1–255 pt • 12 pt is the factory default setting. • Font size can be increased in 1-point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 175: Image Menu
User's Guide Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images. Invert Invert bitonal monochrome images. Notes: • Off is the factory default setting. •...
Page 176: 12-Saving The Environment
User's Guide 12—Saving the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Page 177: Saving Energy
User's Guide Saving energy Using Eco-Mode 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Page 178: Adjusting Sleep Mode
User's Guide 1. From the printer control panel, navigate to: >Settings > >Settings > >General Settings > >Quiet Mode > 2. Select a setting. Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print.
Page 179: Using Hibernate Mode
User's Guide 4. Click Submit. Using the printer control panel 1. From the printer control panel, navigate to: >Settings > >Settings > >General Settings > >Timeouts > >Sleep Mode > 2. In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.
Page 180: Adjusting The Brightness Of The Printer Display
User's Guide 3. Press the arrow buttons until Hibernate appears, and then press Notes: • When Press Sleep Button is set to Hibernate, a short press of the Sleep button sets the printer to Hibernate mode. • When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to Hibernate mode.
Page 181: 13-Securing The Printer
User's Guide 13—Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Your printer uses standard random access memory Volatile memory (RAM) to temporarily buffer user data during simple print jobs.
Page 182 User's Guide 3. Press the up or down arrow button until Wipe All Settings appears. The printer will restart several times during this process. Note: Wipe All Settings securely removes device settings, solutions, jobs, faxes, and passwords from the printer memory. 4.
Page 183: 14-Maintaining The Printer
User's Guide 14—Maintaining the printer Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1.
Page 184 User's Guide 2. Open the scanner cover. 3. Clean all the areas shown, and then let them dry. White underside of the scanner cover Scanner glass ADF glass White underside of the ADF cover 4. Close the scanner cover. - 184 -...
Page 185: Checking The Status Of Parts And Supplies
User's Guide Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: >Status/Supplies >...
Page 186: Ordering Toner Cartridges
Extremely low print coverage for extended periods of time may negatively affect actual yield. Part name Part number For the Asia Pacific Toner Cartridge 10K for ineo 3320 (Use and Return) A6WT10K Toner Cartridge 10K for ineo 3320 A6WT10J Ordering a maintenance kit Notes: •...
Page 187: Storing Supplies
User's Guide Ordering an ADF separator pad Order an ADF separator pad when the ADF fails to pick paper or picks more than one sheet of paper at a time. For information on replacing the ADF separator pad, see the instruction sheet that came with the part. Recommended part number Part name Separator pad...
Page 188: Replacing Supplies
User's Guide Replacing supplies Replacing the toner cartridge 1. Press the button on the right side of the printer, and then open the front door. 2. Pull the toner cartridge out using the handle. 3. Unpack the toner cartridge, and then remove all packing materials. 4.
Page 189: Replacing The Imaging Unit
User's Guide 5. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 190 User's Guide 2. Pull the toner cartridge out using the handle. 3. Lift the blue handle, and then pull the imaging unit out of the printer. 4. Unpack the new imaging unit, and then shake it. - 190 -...
Page 191 User's Guide 5. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 192: Moving The Printer
User's Guide 8. Close the front door. Note: Dispose of the used imaging unit according to your local regulations. Do not burn the imaging unit. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 193: Moving The Printer To Another Location
User's Guide Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. •...
Page 194: 15-Managing The Printer
User's Guide 15—Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Drivers and Documentation CD. Checking the virtual display 1.
Page 195: Viewing Reports
User's Guide Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu.
Page 196: Restoring Factory Default Settings
User's Guide Notification Description Warning The printer displays the warning message and generates an e-mail about the status of the supply. The printer does not stop when the supply condition is reached. The printer stops processing jobs when the supply condition is reached, and the user Continuable Stop needs to press a button to continue printing.
Page 197: 16-Clearing Jams
User's Guide 16—Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly •...
Page 198: Understanding Jam Messages And Locations
User's Guide • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 199 User's Guide Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages. •...
Page 200: [X]-Page Jam, Open Front Door. [20Y.xx]
User's Guide [x]-page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1. Press the button on the right side of the printer, and then open the front door. 2.
Page 201 User's Guide 3. Lift the blue handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4.
Page 202 User's Guide 6. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
Page 203: [X]-Page Jam, Open Rear Door. [20Y.xx]
User's Guide 9. Close the front door. [x]-page jam, open rear door. [20y.xx] 1. Open the front door to loosen the jammed paper in the rear door. 2. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 204: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Close the rear door, and then the front door. [x]-page jam, clear standard bin. [20y.xx] 1.
Page 205: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
User's Guide [x]-page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1. Pull the tray completely out of the printer. 2.
Page 206: [X]-Page Jam, Open Tray [X]. [24Y.xx]
User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Insert the tray. [x]-page jam, open tray [x]. [24y.xx] 1. Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located.
Page 207: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
User's Guide 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Insert the tray. [x]-page jam, clear manual feeder. [25y.xx] 1. From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 208: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
User's Guide 3. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. [x]-page jam, open automatic feeder top cover. [28y.xx] 1. Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray.
Page 209: 17-Troubleshooting
User's Guide 17—Troubleshooting Understanding printer messages Cartridge, imaging unit mismatch [41.xy] 1. Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide. 2.
Page 210 User's Guide Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non- touch-screen printer models, press to confirm.
Page 211: Close Front Door
User's Guide Close front door Close the front door of the printer. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non- touch-screen printer models, press to confirm.
Page 212 User's Guide Fax server 'To Format' not set up. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Complete the Fax Server setup. If the message appears again, then contact your system support person.
Page 213 User's Guide Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size of paper in the tray. • From the printer control panel, select Continue to clear the message and print using a different tray. For non-touch-screen printer models, press to confirm.
Page 214 User's Guide Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non-touch-screen printer models, press to confirm.
Page 215 User's Guide • Depending on your printer model, touch Continue or press to clear the message and continue printing. Note: If no paper is loaded in the feeder when Continue or is selected, then the printer manually overrides the request, and then prints from an automatically selected tray. •...
Page 216 User's Guide • Cancel the current job. Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel.
Page 217 User's Guide Memory full, cannot print faxes From the printer control panel, select Continue to clear the message without printing. For non-touch- screen printer models, press to confirm. Note: Held faxes will attempt to print after the printer restarts. Memory full, cannot send faxes 1.
Page 218 User's Guide Your printer is designed to function best with genuine Printer Manufacturer supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Printer Manufacturer supplies and parts and may deliver unpredictable results if third-party supplies or parts are used.
Page 219: Remove Paper From Standard Output Bin
User's Guide • If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it. Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner cartridge. Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: •...
Page 220 User's Guide Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values: List of printer and toner cartridge regions Region number Region...
Page 221: Replace Jammed Originals If Restarting Job
User's Guide Replace jammed originals if restarting job. From the printer control panel, try one or more of the following: • Select Cancel job to clear the message and cancel the scan job. For non-touch-screen printer models, press to confirm. •...
Page 222 User's Guide Scanner disabled by admin [840.01] Print without the scanner, or contact your system support person. Scanner disabled. Contact system administrator if problem persists. [840.02] From the printer control panel, try one or more of the following: • Select Continue with scanner disabled to return to the home screen, and then contact your system support person.
Page 223: Supply Needed To Complete Job
User's Guide Standard network software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing. For non-touch-screen printer models, press to confirm. • Turn off the printer and then turn it back on. •...
Page 224: Solving Printer Problems
User's Guide 5. Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non- touch-screen printer models, press to confirm. •...
Page 225 User's Guide Action Step 3 Go to step 4. Plug one end of the power cord into the printer and the other to Check if one end of the power cord is a properly grounded electrical plugged into the printer and the other to a outlet.
Page 226 User's Guide Action Step 8 Go to step 9. Connect the printer cable securely to the printer and the Check if one end of the printer cable is computer, print server, option, plugged into a port on the printer and the or other network device.
Page 227: Printer Display Is Blank
User's Guide Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, and then contact solved.
Page 228 User's Guide Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem Contact...
Page 229: Tray Problems
User's Guide Tray problems Action Step 1 The problem is solved. Go to step 2. Pull out the tray, and then do one or more of the following: Check for paper jams or misfeeds. Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 230 User's Guide Action Step 3 Go to step 4. Reinstall the tray. For more information, see the setup Check if the tray is installed and documentation that came with the recognized by the printer. tray. Print a menu settings page, and then check if the tray is listed in the Installed Features list.
Page 231: Paper Feed Problems
User's Guide Paper feed problems Jammed pages are not reprinted Action Turn on jam recovery. The problem is Contact technical solved. support. From the printer control panel, navigate to: Settings >General Settings >Print Recovery >Jam Recovery Select On or Auto. Depending on your printer model, press or touch Submit.
Page 232: Paper Jam Message Remains After Jam Is Cleared
User's Guide Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do paper jams still occur frequently? Step 3 Contact...
Page 233: Solving Print Problems
User's Guide Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 234: Large Jobs Do Not Collate
User's Guide Action Step 2 The problem is Go to step 3. solved. From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 The problem is...
Page 235 User's Guide Action Step 2 The problem Go to step 3. is solved. From the printer software, set Collate to “(1,2,3) (1,2,3).” Note: Setting Collate to “(1,1,1) (2,2,2)” in the software overrides the setting in the Finishing menu. Resend the print job. Did the job print and collate correctly? Step 3 The problem...
Page 236: Print Jobs Do Not Print
User's Guide Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.
Page 237: Print Job Takes Longer Than Expected
User's Guide Action Step 5 The problem is Go to step 6. solved. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Resend the print job. Do the jobs print? Step 6 The problem is Contact technical...
Page 238: Printing Slows Down
User's Guide Action Step 3 The problem Go to step 4. is solved. Remove held jobs stored in the printer memory. Resend the print job. Did the job print? Step 4 The problem Go to step 5. is solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings >General Settings >Print Recovery >Page Protect >Off Resend the print job.
Page 239: Tray Linking Does Not Work
User's Guide Action Step 1 The problem is Go to step 2. solved. Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220- volt fuser for printing on A4-size paper.
Page 240: Unexpected Page Breaks Occur
User's Guide Action Step 2 The problem is Contact technical solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. Resend the print job.
Page 241: Print Quality Problems
User's Guide Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the printer. Print a font sample list to check if the fonts you are using are supported by the printer.
Page 242 User's Guide Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Page 243: Gray Background On Prints
User's Guide Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Step 1 The problem is Go to step 2. solved. Make sure the size of the paper loaded in the tray matches the fuser type.
Page 244: Horizontal Voids Appear On Prints
User's Guide Action Step 1 The problem Go to step 2. is solved. From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. Resend the print job. Did the gray background disappear from the prints? Step 2 The problem Go to step 3.
Page 245 User's Guide Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. The problem is solved.
Page 246: Incorrect Margins On Prints
User's Guide Incorrect margins on prints Action Step 1 The problem Go to step 2. is solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Page 247: Paper Curl
User's Guide Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 248: Print Irregularities
User's Guide Action Step 5 Contact The problem is solved. technical Load paper from a fresh package. support. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Action...
Page 249 User's Guide Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Do print irregularities still appear? Step 4 From the printer control panel, set Go to step 5.
Page 250: Print Is Too Dark
User's Guide Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 251: Print Is Too Light
User's Guide Action Step 4 From the printer control panel, Go to step 5. change the texture settings in the Check if the paper loaded in the tray has Paper Texture menu to match the texture or rough finishes. paper you are printing on. Are you printing on textured or rough paper? Step 5...
Page 252 User's Guide Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Page 253 User's Guide Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too light? Step 6 Go to step 7.
Page 254: Printer Is Printing Blank Pages
User's Guide Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 255: Printer Is Printing Solid Black Pages
User's Guide Action Step 3 Contact The problem technical is solved. Replace the imaging unit, and then resend the print job. support. Is the printer still printing blank pages? Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved.
Page 256: Repeating Defects Appear On Prints
User's Guide Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance between the defects equal to 80 mm Measure the distance between the (3.15 in.) defects. Take note of the distance, and Check for a distance between then contact technical support.
Page 257 User's Guide Action Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 258: Skewed Print
User's Guide Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
Page 259 User's Guide Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 260: Streaked Vertical Lines Appear On Prints
User's Guide Action Step 5 Contact The problem is solved. technical Replace the imaging unit, and then resend the print job. support. Do streaked horizontal lines appear on prints? Streaked vertical lines appear on prints Action Step 1 Go to step 2. The problem is solved.
Page 261: Toner Fog Or Background Shading Appears On Prints
User's Guide Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 262: Toner Rubs Off
User's Guide Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove, and then install the imaging unit. Resend the print job. Does fog or shading appear on prints? Step 2 Contact technical support. The problem is solved.
Page 263: Toner Specks Appear On Prints
User's Guide Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Do toner specks appear on prints? Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 264: Vertical Voids Appear On Prints
User's Guide Action Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Is the print density uneven? Vertical voids appear on prints Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern.
Page 265 User's Guide Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load the specified tray or feeder with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Go to step 5.
Page 266: Solving Copy Problems
User's Guide Solving copy problems • Copier does not respond • Scanner unit does not close • Poor copy quality • Partial document or photo copies Copier does not respond Action Step 1 Clear the error or Go to step 2. status message.
Page 267: Scanner Unit Does Not Close
User's Guide Scanner unit does not close Action Check if there are no obstructions between the scanner unit and The problem is Contact technical the printer. solved. support. Lift the scanner unit. Remove any obstruction that keeps the scanner unit open. Lower the scanner unit.
Page 268 User's Guide Action Step 4 Go to step 5. Print quality problems. Send a print job, and then check for print quality problems. From the General Settings menu, adjust the Eco- Mode settings. From the Copy menu, adjust the Darkness setting. If the print remains faded, then replace the toner cartridge.
Page 269: Partial Document Or Photo Copies
User's Guide Action Step 8 Go to step 9. The problem is solved. Check for missing or faded text on prints. From the Copy screen, adjust the settings of the following: Sharpness—Increase the sharpness setting. Contrast—Increase the contrast setting. Resend the copy job. Do prints have missing or faded text? Step 9 Contact...
Page 270: Solving Fax Problems
User's Guide Action Step 2 Go to step Change the paper size setting to match the paper loaded in the tray, or load the tray with Check if the paper size setting matches the size of paper that matches the paper size setting. the paper loaded in the tray.
Page 271: Caller Id Is Not Shown
User's Guide Action From the printer control panel, navigate to: The problem is Contact technical solved. support. >Settings > >General Settings > >Run initial setup > > Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display.
Page 272: Cannot Send Or Receive A Fax
User's Guide Cannot send or receive a fax Action Step 1 Clear the Go to step 2. error or status Check if an error or status message appears on the display. message. Is there an error or status message on the display? Step 2 Go to step 3.
Page 273 User's Guide Action Step 5 The problem Go to step 6. is solved. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
Page 274 User's Guide Action Step 7 Go to step 8. • Try calling the fax number to make sure that it is Check for a dial tone. working properly. • If the telephone line is being used by another Did you hear a dial tone? device, then wait until the other device is finished before sending a fax.
Page 275: Can Send But Not Receive Faxes
User's Guide Action Step 11 The problem Contact technical support. is solved. Scan the original document one page at a time. Dial the fax number. Scan the document one page at a time. Can you send or receive a fax? Can send but not receive faxes Action Step 1...
Page 276: Can Receive But Not Send Faxes
User's Guide Action Step 3 The problem Contact is solved. technical Replace the toner cartridge. For more information, see the instruction sheet that support. came with the supply. Can you receive faxes? Can receive but not send faxes Action Step 1 The problem Go to step 2.
Page 277: Received Fax Has Poor Print Quality
User's Guide Action Step 3 The problem Contact is solved. technical Check if the shortcut number is configured for the number that you want to support. dial. Note: As an alternative, you can dial the telephone number manually. Resend the fax job. Can you send faxes? Received fax has poor print quality Action...
Page 278 User's Guide Action Step 2 The problem Go to step 3. is solved. Decrease the incoming fax transmission speed. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu.
Page 279: Solving Scanner Problems
User's Guide Solving scanner problems • The scanner does not respond • Scan job was not successful • Scanner unit does not close • Scanning takes too long or freezes the computer • Poor scanned image quality • Partial document or photo scans The scanner does not respond Action Step 1...
Page 280 User's Guide Action Step 4 Turn on the switch or reset the breaker. Go to step 5. Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 5 Connect the printer power cord directly to Go to step 6.
Page 281 User's Guide Scan job was not successful Action Step 1 Go to step 2. Connect the cables properly. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Change the file name.
Page 282: Scanning Takes Too Long Or Freezes The Computer
User's Guide Scanner unit does not close Action Check if there are obstructions in the scanner unit. The problem is solved. Contact technical support. Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action...
Page 283 User's Guide Action Step 2 Go to step 3. Increase the scan resolution settings for a higher-quality output. Check the quality of the original document. Is the quality of the original document satisfactory? Step 3 Go to step 4. Cleaning the scanner glass.
Page 284: Partial Document Or Photo Scans
User's Guide Action Step 6 Go to step 7. Change the Content Type and Content Source settings to match the document Check the scan settings. being scanned. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned.
Page 285: Embedded Web Server Does Not Open
User's Guide Embedded Web Server does not open Action Step 1 Go to step 2. problem is Turn on the printer. solved. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 Go to step 3.
Page 286: Contacting Technical Support
User's Guide Action Step 3 Go to step 4. problem is Check if the network is working. solved. Print a network setup page. Check the first section of the network setup page and confirm that the status is Connected. Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective.
Page 287 User's Guide You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. - 287 -...
Page 288: 18-Notices
Trademarks DEVELOP and ineo are registered trademarks or trademarks of Konica Minolta Business Solutions Europe GmbH. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 289: Noise Emission Levels
User's Guide You agree not to modify, adapt or translate the Software and Documentation. You agree that you will not attempt to alter, disassemble, decrypt, reverse engineer or decompile the Software. Title to and ownership of the Software and Documentation and any reproductions thereof shall remain with KM and its licensor.
Page 290: Temperature Information
User's Guide Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping and storage temperature -40 to 40°C (-40 to 104°F) For EU member states only This symbol means: Do not dispose of this product together with your household waste! Please contact the Local Authority for appropriate disposal instructions.
Page 291: Energy Star
User's Guide ENERGY STAR ® As an ENERGY STAR Partner, we have determined that this machine meets the ENERGY STAR Guidelines for energy efficiency. What is an ENERGY STAR product? An ENERGY STAR product has a special feature that allows it to automatically switch to a “low-power mode”...
Page 292: Power Consumption
User's Guide Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 520 W Copy The product is generating hard-copy output from hard-copy original...
Page 293: Notice To Users Of The New Zealand Telephone Network
User's Guide Hibernate Mode This product is designed with an ultra-low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
Page 294: Using This Product In Switzerland
User's Guide Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device. The associated equipment shall be set to operate within the following limits for compliance to Telecom's specifications: • There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and •...
Page 295 Konica Minolta Business Solutions Europe GmbH Europaallee 17 D-30855 Langenhagen Germany A6WP-9565-00A Phone +49 (0)511 7404-0...

Develop ineo 3320 User Manual

1 Safety Information

2 Learning about the Printer

3 Additional Printer Setup

4 Loading Paper and Specialty Media

5 Paper and Specialty Media Guide

6 Printing

7 Copying

8 E-Mailing

9 Faxing

10 Scanning

11 Understanding Printer Menus

12 Saving the Environment

13 Securing the Printer

14 Maintaining the Printer

15 Managing the Printer

16 Clearing Jams

17 Troubleshooting

18 Notices

Quick Links

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Summary of Contents for Develop ineo 3320