Develop ineo 3301P User Manual
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Develop ineo 3301P User Manual

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User's Guide
ineo 3301P

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Summary of Contents for Develop ineo 3301P

  • Page 1 User’s Guide ineo 3301P...

  • Page 2: Table Of Contents

    User's Guide Contents 1—Safety information ............................ 8 2—Learning about the printer ........................13 Finding information about the printer ...................... 13 Selecting a location for the printer ......................14 Printer configurations ..........................15 3—Additional printer setup .......................... 17 Installing internal options ........................17 Available internal options ........................
  • Page 3 User's Guide 5—Loading paper and specialty media ....................... 36 Setting the paper size and type ......................36 Configuring Universal paper settings ...................... 36 Using the standard bin and paper stop ....................37 Loading trays ............................38 Loading the multipurpose feeder ......................42 Linking and unlinking trays ........................
  • Page 4 User's Guide Printing information pages ........................58 Canceling a print job ..........................58 Canceling a print job from the printer control panel ................58 Canceling a print job from the computer .................... 59 8—Saving the environment ......................... 60 Saving paper and toner .......................... 60 Using recycled paper ..........................
  • Page 5 User's Guide Substitute Size menu ......................... 74 Paper Texture menu ........................... 75 Paper Weight menu ..........................77 Paper Loading menu .......................... 79 Custom Types menu .......................... 80 Universal Setup menu ........................81 Reports menu ............................82 Reports menu ............................. 82 Network/Ports menu ..........................
  • Page 6 User's Guide Jam, standard bin [20y.xx] ....................... 125 Jam, pull tray 1. Push down green flap. [23y.xx] ................126 Jam, tray [x] [24y.xx]......................... 127 Jam, MP feeder [250.xx] ........................128 13—Maintaining the printer ........................130 Cleaning the printer ..........................130 Checking the status of parts and supplies ....................
  • Page 7 User's Guide Contacting technical support ........................ 188 15—Notices ............................... 189 Copyright notice ............................ 189 Trademarks ............................189 Software License Agreement ........................ 189 Legal restrictions on reproduction......................191 FIRMWARE UPDATES ........................192 PRINTER LICENSE ..........................192 CARTRIDGE LICENSE AGREEMENT ....................192 Fuser/Imaging Unit License - Single Use: Please read before opening.

  • Page 8: 1-Safety Information

    User's Guide 1—Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
  • Page 9 User's Guide This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
  • Page 10 User's Guide ■ Warning and Caution Symbols The labels and symbols used in this manual and on the printer help prevent injury to the operator and others around the printer as well as damage to property. Those labels and symbols have the following meanings: WARNING Ignoring this warning could cause serious injury or even death.
  • Page 11 User's Guide WARNING Connect the power cord to an electrical outlet that is equipped with a grounding terminal. Do not place metal clips, any other small metallic objects, or a container containing liquid on the printer. Liquid and metallic objects dropped inside the printer could result in a fire, electrical shock, or breakdown.
  • Page 12 User's Guide CAUTION • Whenever moving the printer, be sure to disconnect the power cord and other cables. Failure to do this could damage the cord or cable, resulting in a fire, electrical shock, or breakdown. • Unplug the printer if you are not going to use it for a long period of time. •...

  • Page 13: 2-Learning About The Printer

    User's Guide 2—Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer. • Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available on the Printer Driver and •...

  • Page 14: Selecting A Location For The Printer

    User's Guide Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to: •...

  • Page 15: Printer Configurations

    User's Guide Left side 65 mm (2.56 in.) Rear 100 mm (3.94 in.) 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can configure your printer by adding one optional 250- or 550-sheet tray. For instructions on installing the optional tray, see Installing optional trays.
  • Page 16 User's Guide Controller board access cover Standard 250-sheet tray Optional 250- or 550-sheet tray 50-sheet multipurpose feeder Front door - 16 -...

  • Page 17: 3-Additional Printer Setup

    User's Guide 3—Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

  • Page 18: Installing An Optional Card

    User's Guide 2. Locate the memory card connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 19 User's Guide 3. Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. - 19 -...
  • Page 20 User's Guide 4. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board.

  • Page 21: Installing Hardware Options

    User's Guide Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 22 User's Guide 7. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. 8. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.

  • Page 23: Attaching Cables

    User's Guide Attaching cables Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer •...

  • Page 24: Setting Up The Printer Software

    User's Guide Setting up the printer software Installing the printer driver 1. Obtain a copy of the software installer package. 2. Run the installer, and then follow the instructions on the computer screen. 3. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

  • Page 25: Networking

    User's Guide Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
  • Page 26 User's Guide For Macintosh users 1. Allow the network DHCP server to assign an IP address to the printer. 2. Obtain the printer IP address either: From the printer control panel From the TCP/IP section in the Network/Ports menu By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer.

  • Page 27: Preparing To Set Up The Printer On A Wireless Network

    User's Guide 2. Insert the Printer Driver and Documentations CD in the CD/DVD drive of your computer. 3. From the System menu, select Administration > Printing. 4. Click New Printer. 5. Enter the Printer name, Description, and Location > Forward. 6.
  • Page 28 User's Guide Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. •...

  • Page 29: Connecting The Printer To A Wireless Network Using Wi-Fi Protected Setup

    User's Guide Connecting the printer to a wireless network using Wi-Fi Protected Setup Before connecting the printer to a wireless network, make sure that: • The access point (wireless router) is Wi-Fi Protected Setup (WPS) certified or WPS-compatible. For more information, see the documentation that came with your access point. •...
  • Page 30 User's Guide Using the Wireless Setup Utility (Windows only) The Wireless Setup Utility lets you: • Configure the printer to join an existing wireless network. • Add a printer to an existing ad hoc network. • Change the wireless settings after installation. Install the printer on additional network computers.

  • Page 31: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    User's Guide Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter.
  • Page 32 User's Guide Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1. From the printer control panel, navigate to: >Reports >...

  • Page 33: 4- Using The Printer Control Panel

    User's Guide 4— Using the printer control panel Use the Menus Open the menus. button Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top-level menu screen.

  • Page 34: Understanding The Colors Of The Sleep Button And Indicator Lights

    User's Guide Use the Select • Open a menu. button • Display available values or settings for a menu. The current default setting is indicated by an asterisk (*). • Save the displayed value as the new user default setting. Left •...

  • Page 35: Installing The Local Printer Settings Utility

    User's Guide Sleep button light Printer status Blinking amber for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern Installing the Local Printer Settings Utility 1. Download the software. For the download, please refer to the URL described on the Printer Driver and Documentations 2.

  • Page 36: 5-Loading Paper And Specialty Media

    User's Guide 5—Loading paper and specialty media Setting the paper size and type 1. From the printer control panel, navigate to: >Paper Menu > >Paper Size/Type > 2. Select Tray [x] Size or Tray [x] Type, and then press 3. Change the paper size or type setting, and then press Notes: The paper size setting for the standard 250-sheet tray (Tray 1), optional 250- or 550-sheet tray (Tray •...

  • Page 37: Using The Standard Bin And Paper Stop

    User's Guide 2. Press the arrow buttons until Portrait Height or Portrait Width appears, and then press 3. Change the settings, and then press Using the standard bin and paper stop The standard bin holds up to 150 sheets of 75-g/m (20-lb) paper.

  • Page 38: Loading Trays

    User's Guide Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1. Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam.
  • Page 39 User's Guide 3. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
  • Page 40 User's Guide 4. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5. Load the paper stack. Notes: Load with the printable side facedown when using recycled or preprinted paper. - 40 -...
  • Page 41 User's Guide Load prepunched paper with the holes on the top edge toward the front of the tray. Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two- sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.

  • Page 42: Loading The Multipurpose Feeder

    User's Guide Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single-page print jobs on letterhead.
  • Page 43 User's Guide 2. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3. Prepare the paper or specialty media for loading. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
  • Page 44 User's Guide 4. Load the paper or specialty media. Notes: Do not force paper or specialty media into the multipurpose feeder. Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first.
  • Page 45 User's Guide Note: When loading A6-size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. Load letterhead faceup with the top edge entering the printer first. For two-sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.

  • Page 46: Linking And Unlinking Trays

    User's Guide 5. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder. Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray.

  • Page 47: Configuring A Custom Paper Type

    User's Guide Configuring a custom paper type Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section.

  • Page 48: 6-Paper And Specialty Media Guide

    User's Guide 6—Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer trays can automatically feed paper weights up to 90-g/m (24-lb) bond grain long paper.

  • Page 49: Unacceptable Paper

    User's Guide For 60–90-g/m (16–24-lb) bond paper, grain long paper is recommended. Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.

  • Page 50: Selecting Preprinted Forms And Letterhead

    User's Guide Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60 to 90 g/m (16 to 24 lb) weight paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. •...

  • Page 51: Using Specialty Media

    User's Guide • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Using specialty media Tips on using card stock Card stock is heavy, single-ply specialty media.

  • Page 52: Tips On Using Labels

    User's Guide Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position Have bent corners Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.

  • Page 53: Tips On Using Transparencies

    User's Guide • Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together. • Page orientation is important when printing on letterhead. For information on how to load letterhead, see: Loading trays Loading the multipurpose feeder Tips on using transparencies •...
  • Page 54 User's Guide Paper size Standard tray Optional 250- or Multipurpose feeder Duplex mode 550-sheet tray Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio...

  • Page 55: Supported Paper Types And Weights

    User's Guide Paper size Standard tray Optional 250- or Multipurpose feeder Duplex mode 550-sheet tray B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
  • Page 56 User's Guide Paper type 250- or 550-sheet tray Multipurpose feeder Duplex mode Rough envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.

  • Page 57: 7-Printing

    User's Guide 7—Printing Printing a document Printing a document 1. From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2. Send the print job: For Windows users a. With a document open, click File >Print. b.

  • Page 58: Printing Information Pages

    User's Guide If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2. Click Settings >Print Settings >Quality Menu >Toner Darkness. 3. Adjust the toner darkness setting. 4. Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings.

  • Page 59: Canceling A Print Job From The Computer

    User's Guide Canceling a print job from the computer For Windows users 1. Open the printers folder, and then select your printer. 2. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users 1.

  • Page 60: 8-Saving The Environment

    User's Guide 8—Saving the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.

  • Page 61: 9-Managing The Printer

    User's Guide 9—Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Printer Driver and Documentations CD. Copying printer settings to other printers Note: This feature is available only in network printers.

  • Page 62: Printer Management

    User's Guide 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. If you are using a proxy server, then temporarily disable it to load the Web page correctly.

  • Page 63: Viewing Reports

    User's Guide 1. Open a Web browser, and then type the printer IP address in the address field. Notes: Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 64: Saving Energy

    User's Guide 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. If you are using a proxy server, then temporarily disable it to load the Web page correctly.
  • Page 65 User's Guide Paper • Enable the automatic two-sided (duplex) printing feature. • Turn off print log features. 2. Press Using Hibernate mode Hibernate is an ultra-low-power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. •...

  • Page 66: Adjusting Sleep Mode

    User's Guide 4. Click Submit. Using the printer settings on the computer Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings Utility or Print Settings. Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready state.

  • Page 67: 10-Securing The Printer

    User's Guide 10—Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.

  • Page 68: Erasing Volatile Memory

    User's Guide • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer.

  • Page 69: 11-Understanding The Printer Menus

    User's Guide 11—Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Profiles List Standard Parallel Paper Texture Print Fonts SMTP Setup Paper Weight...

  • Page 70: Paper Menu

    User's Guide Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for MP Feeder Manual Envelope to appear as a menu setting.

  • Page 71: Paper Size/Type Menu

    User's Guide Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS-B5 • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
  • Page 72 User's Guide MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Size to appear as a menu.
  • Page 73 User's Guide Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.

  • Page 74: Configure Mp Menu

    User's Guide Manual Envelope Type Specify the envelope type being manually loaded. Envelope Note: Envelope is the factory default setting. Rough Envelope Custom Type [x] Note: Only installed trays and feeders are listed in this menu. Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder.

  • Page 75: Paper Texture Menu

    User's Guide Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal •...
  • Page 76 User's Guide Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Colored Texture...

  • Page 77: Paper Weight Menu

    User's Guide Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight...
  • Page 78 User's Guide Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Letterhead Weight Specify the relative weight of the letterhead loaded. Light Note: Normal is the factory default setting. Normal Heavy Preprinted Weight...

  • Page 79: Paper Loading Menu

    User's Guide Paper Loading menu Recycled Loading Determine and set two-sided printing for all print jobs that specify Recycled as the paper type. Duplex Bond Loading Determine and set two-sided printing for all print jobs that specify Bond as the paper type. Duplex Letterhead Loading Determine and set two-sided printing for all print jobs that specify...

  • Page 80: Custom Types Menu

    User's Guide Custom Types menu Custom Type [x] Associate a paper or specialty media type with a Custom Type [x] name. Paper Notes: Card Stock • Paper is the factory default setting for Custom Type [x]. Transparency • The specialty media type must be supported in the selected tray or Rough/Cotton feeder in order to print from that source.

  • Page 81: Universal Setup Menu

    User's Guide Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US default setting. • Millimeters is the Non-US default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm •...

  • Page 82: Reports Menu

    User's Guide Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, control panel language, TCP/IP address, status of supplies, status of the network connection, and other information. Device Statistics Print a report containing printer statistics, such as supply information and details about printed pages.

  • Page 83: Network/Ports Menu

    User's Guide Network/Ports menu The menus in this section only appear in network printers or printers connected to print servers. Active NIC menu Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only when an optional network card is installed.
  • Page 84 User's Guide NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. • Changing this setting from the control panel and then exiting the menus causes the printer to restart.

  • Page 85: Reports Menu

    User's Guide Reports menu To access the menu, navigate to either of the following: • Network/Ports >Standard Network >Standard Network Setup >Reports • Network/Ports >Network [x] >Network [x] Setup >Reports Print Setup Print a report containing information about the network printer settings, such as the TCP/IP Page address.

  • Page 86: Network Card Menu

    User's Guide Network Card menu View Card Status View the connection status of the network card. Connected Disconnected View Card Speed View the speed of an active network card. Network Address View the network addresses. Job Timeout Set the amount of time it takes for a network print job to be canceled. 0–255 seconds Notes: •...

  • Page 87: Tcp/Ip Menu

    User's Guide TCP/IP menu Note: This menu is available only in network printers or printers connected to print servers. Set Hostname Set the host name. Notes: • This setting can be changed only from the Embedded Web Server. • The host name can be up to 15 characters and can be a US-ASCII or alphanumeric character, or hyphen.
  • Page 88 User's Guide Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.

  • Page 89: Ipv6 Menu

    User's Guide IPv6 menu To access the menu, navigate to any of the following: • Network/Ports >Standard Network >Standard Network Setup >IPv6 • Network/Ports >Network [x] >Network [x] Setup >IPv6 Note: This menu is available only in network printers or printers connected to print servers. Enable IPv6 Enable Internet Protocol Version Six (IPv6) in the printer.

  • Page 90: Standard Usb Menu

    User's Guide Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: On is the factory default setting. •...
  • Page 91 User's Guide Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. ENA Address Set the network address information for an external print server.

  • Page 92: Standard Parallel Menu

    User's Guide Standard Parallel menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: On is the factory default setting. •...
  • Page 93 User's Guide Parallel Buffer Set the size of the parallel input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any print jobs already buffered on the printer hard disk are printed before normal processing resumes.
  • Page 94 User's Guide Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. ENA Address Set the network address information for an external print server.

  • Page 95: Appletalk Menu

    User's Guide AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports >Standard Network >Standard Network Setup >AppleTalk • Network/Ports >Network [x] >Network [x] Setup >AppleTalk Activate Enable or disable AppleTalk support. Note: No is the factory default setting. View Name Show the assigned AppleTalk name.

  • Page 96: Smtp Setup Menu

    User's Guide SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e-mail.

  • Page 97: Security Menu

    User's Guide Security menu Set Date and Time menu Current Date and Time View the current date and time settings for the printer. Note: The date and time are set in YYYY-MM-DD HH:MM format. Manually Set Date and Time Enter the date and time. Note: Setting the date and time using this menu automatically sets Enable NTP [input date/time] to Off.

  • Page 98: Settings Menu

    User's Guide Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Show Supply Estimates...
  • Page 99 User's Guide Quiet Mode Minimize the printer noise. Note: Off is the factory default setting. Run Initial setup Run the setup wizard. Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the US factory default setting. Metric is the international default setting.
  • Page 100 User's Guide Timeouts Set the amount of time the printer waits before it enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Timeouts Set the printer to Hibernate mode even if there is an active Ethernet connection.
  • Page 101 User's Guide Error Recovery Set the printer to restart when an error occurs. Auto Reboot Notes: Reboot when idle • Reboot always is the factory default setting for Auto Reboot. Reboot always Reboot never • 2 is the factory default setting for Max Auto Reboots. Max Auto Reboots 1–20 Print Recovery...
  • Page 102 User's Guide Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Do nothing Note: Do nothing is the factory default setting. Sleep Hibernate Factory Defaults Use the printer factory default settings except the Network/Ports menu settings.

  • Page 103: Print Settings

    User's Guide Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
  • Page 104 User's Guide Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed.
  • Page 105 User's Guide Finishing menu Sides (Duplex) Specify whether two-sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two-sided printing from the software program. For Windows users: Click File >Print.
  • Page 106 User's Guide Separator Sheets Specify whether to insert blank separator sheets. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to (1,1,1) (2,2,2).
  • Page 107 User's Guide Paper Saver Border Print a border when using Paper Saver. None Note: None is the factory default setting. Solid - 107 -...
  • Page 108 User's Guide Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
  • Page 109 User's Guide Job Accounting menu Notes: • This menu appears on the Embedded Web Server only when Upgrade Kit 256MB User Flash (Option:UK-P01) is installed. • You can maintain the statistics on Job Account by using Account Manager. Account Manager (charged) must be installed to be able to maintain the statistics on Job Account, and this machine must be specified as the target device.
  • Page 110 User's Guide Log Action at Near Full Specify how the printer operates when the log storage area is reaching the upper limit. None Note: None is the factory default setting. Email Current Log Email & Delete Current Log Email & Delete Oldest Log Post Current Log Post &...
  • Page 111 User's Guide Log File Prefix Change Prefix of the log file. [user-defined string] Notes: • The log file has two naming rules. Ongoing log files appear as "jal_[value of Log File Prefix setting]_current.csv" . Closed log files appear as "jal_[value of Log File Prefix setting]_[time stamp in appropriate Date Format for first day of jobs included in the log].csv"...
  • Page 112 User's Guide PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file. Note: Off is the factory default setting. Font Priority Establish the font search order. Resident Notes: Flash...
  • Page 113 User's Guide Utilities menu Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Flash memory refers to the memory added by installing a flash memory card in the printer. •...
  • Page 114 User's Guide PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • Resident is the factory default setting. This shows the factory default set of fonts downloaded in the RAM. Flash •...
  • Page 115 User's Guide PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100 • 10 is the factory default setting. • Pitch refers to the number of fixed-space characters per inch (cpi). • Pitch can be increased or decreased in 0.01-cpi increments. •...
  • Page 116 User's Guide PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command. Auto LF after CR Note: Off is the factory default setting. Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
  • Page 117 User's Guide Tray Renumber Restore all tray and feeder assignments to their factory default settings. Restore Defaults Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.

  • Page 118: 12-Clearing Jams

    User's Guide 12—Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...

  • Page 119: Understanding Jam Messages And Locations

    User's Guide • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...

  • Page 120: Jam, Front Door [20Y.xx]

    User's Guide Area Printer control panel message What to do Standard bin Jam, standard bin [20y.xx] Remove the jammed paper. Rear door Jam, rear door [20y.xx] Open the rear door, and then remove the jammed paper. Tray 1 Jam, pull tray 1. Push down green flap. Pull tray 1 completely out, then push the [23y.xx] front duplex flap down, and then remove...
  • Page 121 User's Guide 2. Pull the toner cartridge out using the handle. 3. Lift the blue handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
  • Page 122 User's Guide 5. Lift the green flap in front of the printer. 6. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. - 122 -...
  • Page 123 User's Guide 7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.

  • Page 124: Jam, Rear Door [20Y.xx]

    User's Guide Jam, rear door [20y.xx] 1. Press the button on the right side of the printer, and then open the front door. 2. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  • Page 125: Jam, Standard Bin [20Y.xx]

    User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Close the rear and front doors. 5. From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] 1.

  • Page 126: Jam, Pull Tray 1. Push Down Green Flap. [23Y.xx]

    User's Guide Jam, pull tray 1. Push down green flap. [23y.xx] 1. Pull out the tray completely. 2. Locate the green lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper.

  • Page 127: Jam, Tray [X] [24Y.xx]

    User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Insert the tray. 5. From the printer control panel, press to clear the message and continue printing. Jam, tray [x] [24y.xx] 1.

  • Page 128: Jam, Mp Feeder [250.Xx]

    User's Guide 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Insert the tray. 4. From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] 1.
  • Page 129 User's Guide 3. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4. From the printer control panel, press to clear the message and continue printing. - 129 -...

  • Page 130: 13-Maintaining The Printer

    User's Guide 13—Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.

  • Page 131: Estimated Number Of Remaining Pages

    Extremely low print coverage for extended periods of time may reduce the actual yield. Part name Part number For Europe Toner Cartridge 10K for ineo 3301P (Use and Return) A63V 10H Toner Cartridge 10K for ineo 3301P A63V 10J For the Asia Pacific...

  • Page 132: Ordering An Imaging Unit

    For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Destination Part number Imaging unit 60K for ineo 3301P (Use and Return) For World wide A63X 13H Imaging unit 60K for ineo 3301P...

  • Page 133: Replacing Supplies

    User's Guide Replacing supplies Replacing the toner cartridge 1. Press the button on the right side of the printer, and then open the front door. 2. Pull the toner cartridge out using the handle. 3. Unpack the toner cartridge, and then remove all packing materials. 4.

  • Page 134: Replacing The Imaging Unit

    User's Guide 5. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 135 User's Guide 2. Pull the toner cartridge out using the handle. 3. Lift the blue handle, and then pull the imaging unit out of the printer. 4. Unpack the new imaging unit, and then shake it. 5. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

  • Page 136: Moving The Printer

    User's Guide 6. Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.

  • Page 137: Moving The Printer To Another Location

    User's Guide • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it. • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place.

  • Page 138: 14-Troubleshooting

    User's Guide 14—Troubleshooting Understanding the printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
  • Page 139 User's Guide Change [paper source] to [custom type name]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
  • Page 140 User's Guide • Cancel the print job. • Install additional printer memory. Defective flash memory [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, press to ignore the message and continue printing. •...
  • Page 141 User's Guide • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. •...
  • Page 142 User's Guide Memory low, no Resource Save [35] Try one or more of the following: • From the printer control panel, press to disable Resource Save, clear the message, and continue printing. • Install additional printer memory. Non-Printer Manufacturer [supply type], see User’s Guide [33.xy] Note: The supply type can either be a toner cartridge or imaging unit.
  • Page 143 User's Guide Network error, standard port [54] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Unplug the router, wait for 30 seconds, and then plug it back again. •...

  • Page 144: Solving Printer Problems

    User's Guide Rear USB port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the USB port. • From the printer control panel, set USB Buffer to Auto.
  • Page 145 User's Guide Action Step 2 Press the Sleep button to wake the Go to step 3. printer from Sleep mode or Hibernate Check if the printer is in Sleep mode or mode. Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Go to step 4.
  • Page 146 User's Guide Action Step 7 Connect the printer power cord Go to step 8. directly to a properly grounded Check if the printer is plugged into any electrical outlet. surge protectors, uninterruptible power supplies, or extension cords. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8...

  • Page 147: Option Problems

    User's Guide Action Step 12 The problem is solved. Contact technical support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back Is the printer working? Printer display is blank Action Step 1 The problem is Go to step 2.
  • Page 148 User's Guide Action Step 2 Go to step 3. Connect the internal option to the controller Check if the internal option is properly installed in the controller board. board. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
  • Page 149 User's Guide Tray problems Action Step 1 The problem is solved. Go to step 2. Open the tray and do one or more of the following: Check for paper jams or misfeeds. Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 150 User's Guide Action Step 3 Go to step 4. Reinstall the tray. For more information, see the setup Check if the tray is installed and documentation that came with the recognized by the printer. tray. Print a menu settings page, and then check if the tray is listed in the Installed Features list.

  • Page 151: Paper Feed Problems

    User's Guide Paper feed problems Paper jam message remains after jam is cleared Action Open front door and remove all trays. Contact technical support. The problem is solved. Clear any jammed pages. Note: Make sure all paper fragments are removed. Press to clear the message and continue printing.

  • Page 152: Solving Print Problems

    User's Guide Solving print problems Printing problems Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.
  • Page 153 User's Guide Action Step 5 The problem is Go to step 6. solved. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Resend the print job. Do the jobs print? Step 6 The problem is Contact technical...
  • Page 154 User's Guide Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is Go to step 2. solved. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is...
  • Page 155 User's Guide Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
  • Page 156 User's Guide Large jobs do not collate Action Step 1 The problem Go to step 2. is solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem Go to step 3.
  • Page 157 User's Guide Unexpected page breaks occur Action Step 1 The problem is Go to step 2. solved. Adjust the print timeout settings. From the printer control panel, navigate to: Settings >General Settings >Timeouts >Print Timeout Select a higher setting and then, depending on your printer model, or Submit.
  • Page 158 User's Guide Action Step 2 Go to step 3. The problem is solved. Disable the Page Protect feature. From the printer control panel, navigate to: >Settings > >General Settings > >Print Recovery > >Page Protect > >Off > Does the print job still take long? Step 3 Install additional The problem...
  • Page 159 User's Guide Action Step 2 The problem Go to step 3. is solved. The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new PDF, and then print it again.

  • Page 160: Print Quality Problems

    User's Guide Action Step 2 The problem is Go to step 3. solved. Reduce the font size, the number and complexity of images, and the number of pages in the print job, and then resend the job Did the job print? Step 3 The problem is Go to step 4.
  • Page 161 User's Guide Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
  • Page 162 User's Guide Shadow images appear on prints Action Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
  • Page 163 User's Guide Action Step 4 Contact technical support. The problem is solved. Replace the imaging unit, and then resend the print job. Do shadow images still appear on prints? Gray background on prints Action Step 1 The problem Go to step 2. is solved.
  • Page 164 User's Guide Action Step 2 The problem Go to step 3. is solved. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 165 User's Guide Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in • Specify the paper size from the tray the Paper menu to match the paper loaded in the settings to match the paper loaded in tray.
  • Page 166 User's Guide Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
  • Page 167 User's Guide Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job. Do print irregularities still appear? Step 2 Go to step 3.
  • Page 168 User's Guide Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
  • Page 169 User's Guide Action Step 1 Go to step 2. Check if the distance between the defects equal to 80 mm Measure the distance between the (3.15 in.) defects. Take note of the distance, and Check for a distance between then contact technical support.
  • Page 170 User's Guide Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
  • Page 171 User's Guide Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
  • Page 172 User's Guide Action Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in From the printer control panel, set the tray. the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
  • Page 173 User's Guide Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 174 User's Guide Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 175 User's Guide Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
  • Page 176 User's Guide Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 177 User's Guide Streaked horizontal lines appear on prints Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
  • Page 178 User's Guide Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 179 User's Guide Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, • Specify the paper texture, type, and weight in the Paper menu to match the paper loaded in and weight from the tray settings the tray.
  • Page 180 User's Guide Horizontal voids appear on prints Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
  • Page 181 User's Guide Action Step 4 Contact The problem technical is solved. Replace the imaging unit, and then resend the print job. support. Do horizontal voids appear on prints? Vertical voids appear on prints Action Step 1 Go to step 2. The problem is solved.
  • Page 182 User's Guide Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load the indicated tray or feeder with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Contact technical...
  • Page 183 User's Guide Toner fog or background shading appears on prints Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove, and then install the imaging unit. Resend the print job. Does fog or shading appear on prints? Step 2 Contact technical...
  • Page 184 User's Guide Action Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to From the Paper menu on the printer match the paper loaded in the tray. control panel, check the paper type, texture, and weight.
  • Page 185 User's Guide Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: >Reports >...

  • Page 186: Embedded Web Server Does Not Open

    User's Guide Embedded Web Server does not open Action Step 1 Go to step 2. problem is Turn on the printer. solved. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 Go to step 3.
  • Page 187 User's Guide Action Step 3 Go to step 4. problem is Check if the network is working. solved. Print a network setup page. Check the first section of the network setup page and confirm that the status is Connected. Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective.

  • Page 188: Contacting Technical Support

    User's Guide Contacting technical support Please contact your local vendor or authorized service provider. When you contact technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number.

  • Page 189: 15-Notices

    Trademarks DEVELOP and ineo are registered trademarks or trademarks of Konica Minolta Business Solutions Europe GmbH. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 190 User's Guide You agree not to modify, adapt or translate the Software and Documentation. You agree that you will not attempt to alter, disassemble, decrypt, reverse engineer or decompile the Software. Title to and ownership of the Software and Documentation and any reproductions thereof shall remain with KM and its licensor.

  • Page 191: Legal Restrictions On Reproduction

    User's Guide Legal restrictions on reproduction Certain types of originals must never be reproduced with the purpose or intent to pass reproductions of such originals off as the originals. The following is not a complete list, but is meant to be used as a guide to responsible reproduction. <Financial Instruments>...

  • Page 192: Firmware Updates

    User's Guide FIRMWARE UPDATES FIRMWARE UPDATES MAY MODIFY PRINTER SETTINGS AND CAUSE COUNTERFEIT AND/OR UNAUTHORIZED PRODUCTS, SUPPLIES, PARTS, MATERIALS (SUCH AS TONERS AND INKS), SOFTWARE, OR INTERFACES TO STOP WORKING. AUTHORIZED USE OF GENUINE PRODUCTS WILL NOT BE IMPACTED. PRINTER LICENSE The patented printer is licensed for, and designed to work with only genuine toner and/or ink cartridges (and developer components, in the case of a laser printer) made by the manufacturer of this printer for the life of the patented printer.

  • Page 193: Fuser/Imaging Unit License - Single Use: Please Read Before Opening

    User's Guide Fuser/Imaging Unit License - Single Use: Please read before opening. Opening this package or using the patented fuser and/or imaging unit inside confirms your acceptance of the following license/agreement. The patented fuser and imaging unit are each sold at a special price subject to a patent restriction that each be used only once.

  • Page 194: India E-Waste Notice

    User's Guide India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.

  • Page 195: Power Consumption

    User's Guide Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 520 (one-sided), 340 (two- sided) Copy...

  • Page 196: Hibernate Mode

    User's Guide Hibernate Mode This product is designed with an ultra-low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
  • Page 197 Konica Minolta Business Solutions Europe GmbH Europaallee 17 D-30855 Langenhagen Germany A63P-9576-00A Phone +49 (0)511 7404-0...

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