Obtaining Technical Assistance; Cisco Tac Website; Opening A Tac Case - Cisco 7960G Administration Manual

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G
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For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, the Cisco Technical Assistance Center (TAC) provides
24-hour-a-day, award-winning technical support services, online and over the
phone. Cisco.com features the Cisco TAC website as an online starting point for
technical assistance. If you do not hold a valid Cisco service contract, please
contact your reseller.
The Cisco TAC website provides online documents and tools for troubleshooting
and resolving technical issues with Cisco products and technologies. The Cisco
TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website
is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases.
(P3 and P4 cases are those in which your network is minimally impaired or for
which you require product information.) After you describe your situation, the
TAC Case Open Tool automatically recommends resources for an immediate
solution. If your issue is not resolved using the recommended resources, your case
will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is
located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network
is down or severely degraded) or if you do not have Internet access, contact Cisco
TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2
cases to help keep your business operations running smoothly.
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