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Cisco 7940 - IP Phone VoIP Administration Manual

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Cisco Unified IP Phone 7960G/7940G
Administration Guide for Cisco Unified
Communications
Manager 7.0 (SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-15498-01

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  • Page 1 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15498-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3: Table Of Contents

    Overview of Configuring and Installing Cisco Unified IP Phones 1-12 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-13 Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones...
  • Page 4 Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Footstand and Phone Height Mounting the Phone to the Wall Verifying the Phone Startup Process Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 5 Network Statistics Screen Firmware Versions Screen Expansion Module Stats Screen Call Statistics Screen 6-10 Security Configuration Menu 6-12 CTL File Menu 6-12 Trust List Menu 6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 6 Troubleshooting and Maintenance C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager...
  • Page 7 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 8 Contents N D E X Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 9: Preface

    Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones.
  • Page 10: Related Documentation

    Appendix B, “Feature Support by Protocol Provides information about feature support for the Cisco Unified for Cisco Unified IP Phone 7960G and IP Phone 7960G and 7940G using the SCCP or SIP protocol with Cisco Unified 7940G” Communications Manager Release 7.0.
  • Page 11: Obtaining Documentation, Obtaining Support, And Security Guidelines

    Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 12 Means danger. You are in a situation that could cause bodily injury. Before you work on any Warning equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 13: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-12 • Using a mobile or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might Caution cause interference. For more information, refer to the manufacturer's documentation of the interfering device.
  • Page 14 Handset light strip Indicates an incoming call or new voice message. Phone screen Shows phone features. Model type Indicates the Cisco Unified IP Phone model. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 15 Placed Calls log. Keypad Allows you to dial phone numbers, enter letters, and choose menu items. Softkey buttons Each activates a softkey option (displayed on your touchscreen). Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 16: What Networking Protocols Are Used

    You can configure the Cisco Unified IP other types of communications on the Internet. Phone to use either SCCP or SIP. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 17: What Features Are Supported On The Cisco Unified Ip Phones 7960G And 7940G

    The Cisco Unified IP Phones 7960G and 7940G function much like digital business phones, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
  • Page 18: Feature Overview

    Chapter 4, “Configuring Network Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.
  • Page 19: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 20 Refer to Cisco Unified Communications Manager Security Guide Resetting or restoring the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 8-13 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 21: Overview Of Supported Security Features

    Most security features are available only if a certificate trust list (CTL) is installed on the phone. For Note more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide. Table 1-3...
  • Page 22: Understanding Security Profiles

    All Cisco Unified IP Phones that support Cisco Unified Communications Manager 7.0 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide, Release 7.0.
  • Page 23: Identifying Encrypted And Authenticated Phone Calls

    In an authenticated call, all devices participating in the establishment of the call are authenticated by the Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon to the right of the call duration timer in the phone LCD screen changes to the following icon: In an encrypted call, all devices participating in the establishment of the call are authenticated by the Cisco Unified Communications Manager.
  • Page 24: Capf Interaction When The Phone Resets

    The following examples describe how CAPF interacts with the Cisco Unified IP Phone when the phone is reset by a user or by Cisco Unified Communications Manager. In these examples, if an LSC does not already exist in the phone and if By Existing Certificate is selected for the CAPF Authentication Mode, the CAPF certificate operation will fail.
  • Page 25: Configuring Cisco Unified Ip Phones In Cisco Unified Communications Manager

    Communications Manager Table 1-4 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs.
  • Page 26 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications Manager Task Purpose For More Information...
  • Page 27 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications Manager (continued) Task Purpose For More Information Customize softkey templates.
  • Page 28: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
  • Page 29 Via a Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-17 OL-15498-01...
  • Page 30 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-18 OL-15498-01...
  • Page 31: Manager

    Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
  • Page 32: Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-7. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 33: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7960G and 7940G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 34: Power Guidelines

    Cisco switches that work with the Cisco Unified IP Phone 7960G and 7940G The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power • Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 35: Understanding Phone Configuration Files

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.
  • Page 36: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7960G and 7940G go through a standard startup process that is described in Table 2-3.
  • Page 37: Adding Phones With Auto-Registration

    Manager database. Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: • Adding Phones with Auto-Registration, page 2-8 Adding Phones with Auto-Registration and TAPS, page 2-9 •...
  • Page 38: Adding Phones With Auto-Registration And Taps

    Adding Phones with Auto-Registration and TAPS, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-9 • Adding Phones with BAT, page 2-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 39: Adding Phones With Bat

    TAPS, the Tool for Auto-Registered Phones Support, works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. You use TAPS to update MAC addresses and download pre-defined configurations for phones.
  • Page 40: Using Cisco Unified Ip Phones With Different Protocols

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
  • Page 41: Deploying A Phone In An Sccp And Sip Environment

    Step 3 Power cycle the phone. Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.
  • Page 42: Determining The Mac Address For A Cisco Unified Ip Phone

    Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways: From the phone, press the Settings button and select Model Information and look at the •...
  • Page 43: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes this following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...
  • Page 44: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: •...
  • Page 45: Network And Access Ports

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 46: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 47: Installing The Cisco Unified Ip Phone

    Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections. Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before...
  • Page 48 Verifying the Phone Startup Process, page 3-9 • Configuring Startup Network Settings, page 3-10 Configuring Security on the Cisco Unified IP Phone, page 3-10 • Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 49: Attaching The Cisco Unified Ip Phone Expansion Module 7914

    “Modifying Phone Button Templates” section on page 5-10 for details. You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7960G: When you initially add the phone to Cisco Unified Communications Manager by selecting •...
  • Page 50: Adjusting The Placement Of The Cisco Unified Ip Phone

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall using the standard...
  • Page 51: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset –...
  • Page 52: Configuring Startup Network Settings

    Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Before you do so, make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: The CTL file should have a CAPF certificate.
  • Page 53 Step 1 From the phone, choose Settings > Security Configuration. Step 2 You can control access to the Settings Menu by using the Settings Access field in the Cisco Note Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.
  • Page 54 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 3-12 OL-15498-01...
  • Page 55: Displaying The Network Configuration Menu

    Configuring Network Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can view these settings, and change many of them, through the Network Configuration menu on the phone.
  • Page 56: C H A P T E R 4 Configuring Network Settings On The Cisco Unified Ip Phone

    Displaying the Network Configuration Menu, page 4-1 • Editing Values, page 4-3 • Overview of Network Configuration Options, page 4-3 • Network Configuration Menu, page 4-4 • Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 57: Unlocking And Locking Options

    Press the Cancel softkey before pressing the Validat. softkey or the Save softkey to discard any changes you have made. Note The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings, if necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section on page 8-13.
  • Page 58: Editing Values

    Locking Options” section on page 4-2. The Edit, Yes, or No softkeys for changing network configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked. For information about the keys you can use to edit options, see the “Editing Values”...
  • Page 59: Network Configuration Menu

    For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 6-12. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 60 Manager, choose System > Enterprise Parameters. URL Messages URL of the server from which the phone obtains message From Cisco Unified Communications services. Manager, choose System > Enterprise Parameters. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 61 From Cisco Unified Communications or disabled (Yes). Manager, choose Device > Phone > Phone Configuration. Must be set to Yes for video support on the phone. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 62 Version of the user locale loaded on the phone. Display only—cannot configure. Version Network Locale Version of the network locale loaded on the phone. Display only—cannot configure. Version Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 63 From Cisco Unified Communications Enabled (Yes) or disabled (No). When disabled, you cannot access a Manager, choose Device > Phone > Phone phone’s web pages. Configuration. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 64: Cisco Unified Communications Manager Options

    Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration. For an available Cisco Unified Communications Manager server, an option on the CallManager Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4-3.
  • Page 65 Indicates that the connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and encryption, refer to Cisco Unified Communications (Encryption icon) Manager Security Guide. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 4-11 OL-15498-01...
  • Page 66 Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 4-12 OL-15498-01...
  • Page 67 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must then use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
  • Page 68: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 69: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    For more information, refer to Cisco Unified then retrieve the call by using another phone in the Communications Manager Features and Services Cisco Unified Communications Manager system. Guide, “Call Park” chapter. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 70 Allows users to connect two calls to each other For more information, refer to Cisco Unified (without remaining on the line). Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 71 Requires no configuration, unless you want to use active state and a held state. music on hold; see “Music on hold” in this table for information. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 72 (DN) listed in call logs, Communications Manager Features and Services speed-dials, and corporate directories. The Busy Guide, “Presence” chapter. Lamp Field (BLF) for the DN displays the call state. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 73 • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 74 Cisco Unified Communications Manager • Administration Guide, “Cisco Voice-Mail Port Configuration” chapter. • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 75: Creating Custom Phone Rings

    Configuration chapters. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone 7960G or 7940G to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: Personal Address Book (PAB) •...
  • Page 76: Modifying Phone Button Templates

    Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The number of buttons and features that you can customize varies based upon Cisco Unified IP Phone model. Familiarize yourself with the configuration options described in Table 5-2.
  • Page 77: Configuring Softkey Templates

    Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phones 7960G and 7940G gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.
  • Page 78: Adding Users To Cisco Unified Communications Manager

    Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide.
  • Page 79 Hide All Settings—No call forward settings display on the User Options web pages. Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5-13 OL-15498-01...
  • Page 80 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5-14 OL-15498-01...
  • Page 81 This chapter includes these topics: • Model Information Screen, page 6-2 • Status Menu, page 6-2 Call Statistics Screen, page 6-10. • Security Configuration Menu, page 6-12 • Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 82: Model Information Screen

    • no CTL file is installed on the phone, this field displays No. (The CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.) MIC—Indicates whether a manufacturing installed certificate (used for the security features) is •...
  • Page 83: Status Messages Screen

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages Screen You can access the Status Messages screen at any time, even if the phone has not finished starting up.
  • Page 84 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action CFG file not found...
  • Page 85 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action DNS timeout DNS server did not respond.
  • Page 86 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action Load rejected HC...
  • Page 87: Network Statistics Screen

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action TFTP server not...
  • Page 88: Firmware Versions Screen

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Network Statistics Message Components (continued) Message Component Description Bcast Number of broadcast packets received by the phone One of the following...
  • Page 89: Expansion Module Stats Screen

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Select Status. Step 2 Select Firmware Versions.
  • Page 90: Call Statistics Screen

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways: During call—You can view the call information by pressing the ? button twice rapidly.
  • Page 91 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-4 Call Statistics Items (continued) Item Description Avg Jtr Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened.
  • Page 92: Security Configuration Menu

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration menu displays information about security on the phone and provides access to the CTL File menu and to the Trust List menu. The Security Configuration menu contains these options: •...
  • Page 93 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Communications Manager—IP address of the Cisco Unified Communications Manager server used • by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
  • Page 94: Trust List Menu

    Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Trust List Menu The Trust List menu displays information about all of the servers that the phone trusts. If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration >...
  • Page 95: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 96: C H A P T E R 7 Monitoring The Cisco Unified Ip Phone Remotely

    Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following steps. If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page...
  • Page 97: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options.
  • Page 98: Network Configuration

    Table 7-2 describes these items. You can view and set many of these items from the Network Configuration Menu the Cisco Unified IP Phone. For more information, see Chapter 4, “Configuring Network Settings on the Cisco Unified IP Phone.”...
  • Page 99 Indicates whether the phone is using an alternative TFTP server. Erase Configuration Indicates the setting of the Erase Configuration option on the phone’s Network Configuration menu. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 100 Network Locale Version of the network locale loaded on the phone. Version GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 101: Network Statistics

    Total number of packets transmitted by the phone Tx Broadcasts Total number of broadcast packets transmitted by the phone Tx Multicasts Total number of multicast packets transmitted by the phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 102: Port 1 (Network), Port 2 (Access), And Port 3 (Phone) Statistics

    FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 103 65 and 127 bytes in size Tx size128to255 Total number of packets transmitted, including bad packets, that are between 128 and 255 bytes in size Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 104: Device Logs

    The Device Logs area on a phone’s web page provide information you can use to help monitor and troubleshoot the phone: • Debug Display area—Provides information that may be useful to the Cisco TAC if you require assistance with troubleshooting. Stack Statistics area—Displays information about the phone’s stack tasks. See the “Stack Statistics”...
  • Page 105: Stack Statistics

    Stack Statistics The Debug Display area on a phone’s web page displays information about the phone’s stack tasks. This information may be useful to Cisco Technical Assistance Center personnel if you require assistance with troubleshooting. To display the Stack Statistics area, access the web page for the phone as described in the “Accessing...
  • Page 106 Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7-12 OL-15498-01...
  • Page 107 (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7-13 OL-15498-01...
  • Page 108 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7-14 OL-15498-01...
  • Page 109: Resolving Startup Problems

    3-9. If the phone does not start up properly, see the following sections for troubleshooting information: • Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 8-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications •...
  • Page 110: C H A P T E R 8 Troubleshooting And Maintenance

    – Connect the Cisco Unified IP Phone that will not start up to a different port that is known to be good. Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch, –...
  • Page 111: Identifying Error Messages

    Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings The Cisco Unified IP Phone uses the TFTP Server 1 setting to identify the primary TFTP server used by the phone. You can determine this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.
  • Page 112: Verifying Ip Addressing And Routing

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option.
  • Page 113: Creating A New Configuration File

    To create a new configuration file, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
  • Page 114: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    • Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
  • Page 115: Identifying Intermittent Network Outages

    Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.
  • Page 116: Verifying That The Phones Have Not Been Intentionally Reset

    Cisco Unified IP Phone Resets Unexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones.
  • Page 117: Troubleshooting Cisco Unified Ip Phone Security

    CAPF configuration error. Device authentication error. CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate. Phone cannot authenticate CTL file. The security token that signed the updated CTL file does not exist in the CTL file on the phone.
  • Page 118: General Troubleshooting Tips

    Explanation Connecting a Cisco Unified IP Phone Cisco does not support connecting an IP phone to another IP phone through the PC to another Cisco Unified IP Phone/ port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (by using the PC port), the phones will not work.
  • Page 119 Checking the handset cradle clip. Cisco Unified IP Phones are designed with a reversible handset clip in the cradle. This clip is used with the plastic tab protruding out when the phone is in a vertical (wall-mounted) position. The position of the tab can interfere with the handset as it is placed in the cradle.
  • Page 120: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module 7914

    Verify that the Cisco Unified IP Phone Expansion Module 7914 is Unified IP Phone Expansion Module 7914 are all defined in Cisco Unified Communications Manager. amber. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 8-12 OL-15498-01...
  • Page 121: Resetting Or Restoring The Cisco Unified Ip Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. There are several ways to perform a basic reset, as described in Table 8-4.
  • Page 122: Performing A Factory Reset

    Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased •...
  • Page 123: Using The Quality Report Tool

    Services Guide. Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
  • Page 124 Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 125: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 126 Chapter 8 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 8-18 OL-15498-01...
  • Page 127: How Users Obtain Support For The Cisco Unified Ip Phone

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 128: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
  • Page 129: How Users Access A Voice Messaging System

    A user ID and default password are needed to access the application. • These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications Manager”...
  • Page 130: Installing And Configuring The Cisco Unified Ip Phone Address Book Synchronizer

    Windows address book before performing the following procedures. Installing the Synchronizer Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system Step 1 administrator. Double-click the TabSyncInstall.exe file provided by your system administrator.
  • Page 131 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 132 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 133 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G This appendix provides information about feature support for the Cisco Unified IP Phone 7960G and 7940G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0.
  • Page 134 “Troubleshooting—Using the Quality Reporting (QRT) Tool” Redial Supported Supported “Basic Call Handling—Placing a Call: Basic Options” Shared Line Supported Not supported “Advanced Call Handling—Using a Shared Line” Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 135: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7960G And 7940G

    Cisco Unified Communications Manager Features Communications Manager and Services Guide AutoAttendant Cisco Unified Supported Supported Cisco Unified Communications Manager Attendant Communications Manager Console User Guide Attendant Console Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 136 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 137: Adding Language Overlays To Phone Buttons

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you should install the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.
  • Page 138: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 139: Technical Specifications

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7960G and 7940G. Physical and Operating Environment Specifications, page E-1 • Cable Specifications, page E-2 • Network and Access Port Pinouts, page E-2 •...
  • Page 140: Appendix E Technical Specification

    Cisco Catalyst switch. Access Port Connector Table E-3 describes the access port connector pinouts. Table E-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 141: Network And Access Port Pinouts

    Appendix E Technical Specifications Network and Access Port Pinouts Table E-3 Access Port Connector Pinouts (continued) Pin Number Function Not Used Not Used Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 142 Appendix E Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 143: Example User Information For These Procedures

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
  • Page 144: Appendix F Basic Phone Administration Step

    Configuring the Phone, page F-3 Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management >...
  • Page 145: Configuring The Phone

    MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the phone. Make sure that the value comprises 12 hexadecimal characters. Example: 00127F576611 (MAC address on john doe’s phone) Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 146 Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Softkey templates are defined on the Softkey Template Configuration window of Cisco Note Unified Communications Manager Administration (Device >...
  • Page 147 To enable security features for a phone, you must configure a new security profile for the device type and protocol and apply it to the phone. If the phone does not support security, choose a non-secure profile. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 148 The value that you choose applies to all devices that are using this directory number. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 149 Click the Go button next to the “Back to User” Related link in the upper-right corner of the – screen. Proceed to Performing Final End User Configuration Steps, page F-8. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 150: Performing Final End User Configuration Steps

    In the Directory Number Associations pane of the screen, set the primary extension from the drop-down list. Step 2 In the Mobility Information pane, check the Enable Mobility box. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 151 “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01...
  • Page 152 Appendix F Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) F-10 OL-15498-01...
  • Page 153 1-xiii volume authenticated call 1-11 authentication 1-7, 3-10 Authentication URL option auto answer 5-2, B-1 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-1 OL-15498-01...
  • Page 154 Cisco Unified IP Phone 8-17 AutoAttendant codec interactions with mismatch 8-10 verifying settings wideband 1-11 Cisco Unified Communications Manager Administration Communications Manager 1-5 option Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-2 OL-15498-01...
  • Page 155 Communications Manager option 6-13 CTL File option 6-12 editing, configuration values displaying 6-12 encrypted call 1-11 TFTP Server option 6-13, 6-14 encryption media 1-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-3 OL-15498-01...
  • Page 156 5-5, B-2 interference, mobile phone Internet Protocol (IP) IP address, troubleshooting Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-4 OL-15498-01...
  • Page 157 Host Name option Messages URL option Idle URL option message waiting Idle URL Time option message waiting indicator Information URL option IP Address option Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-5 OL-15498-01...
  • Page 158 Network Locale option Network Locale Version option power cycle 8-5, 8-8 network outages, identifying power over Ethernet network port See PoE connecting to Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-6 OL-15498-01...
  • Page 159 1-10 secure SRST reference security softkey buttons CAPF (Certificate Authority Proxy Function) 1-10, 3-10 softkey templates, configuring 5-11 configuring on phone 3-10 speaker button Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-7 OL-15498-01...
  • Page 160 7-11 malicious caller identification (MCID) Subnet Mask option meet-me conference Survivable Remote Site Telephony multilevel precedence and preemption (MLPP) See SRST music-on-hold Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-8 OL-15498-01...
  • Page 161 5-12, A-1 Cisco Unified IP Phone user options web page Cisco Unified IP Phone Expansion Module 7914 8-12 call forward settings 5-12 DHCP users Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-9 OL-15498-01...
  • Page 162 Debug Display 7-2, 7-10 Device Information 7-2, 7-3 disabling access to Ethernet 7-2, 7-7 Network Configuration Network Configuration web page Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-10 OL-15498-01...