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Related Manuals for Cisco 7940 - IP Phone VoIP
Summary of Contents for Cisco 7940 - IP Phone VoIP
- Page 1 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
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Page 3: Softkey Definitions
Join Join several calls already on a Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates single line to create a conference in the United States and certain other countries. All other trademarks... -
Page 4: Phone Screen Icons
Phone Screen Icons OPickUp Answer a call ringing in another group that is associated with Other Features Call State your group Busy speed-dial line Call Forwarding enabled Park Store a call using Call Park PickUp Answer a call in your group Idle in speed-dial line Call on hold Submit call problems to the... -
Page 5: Table Of Contents
Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) - Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Using BLF to Determine a Line State Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset...
- Page 7 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)
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Page 9: Getting Started
See the “Accessing Voice Messages” section on page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 10: Finding Additional Information
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ You can access International Cisco websites from this URL: http://www.cisco.com/public/countries_languages.shtml... -
Page 11: Cisco Product Security Overview
Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. -
Page 12: Connecting Your Phone
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW... - Page 13 An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
- Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
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Page 15: An Overview Of Your Phone
Understanding Buttons and Hardware You can use the graphics and the table below to identify buttons and hardware on your phone. Cisco Unified IP Phone 7960G Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) - Page 16 Accessing Voice Messages, message. page 40 Phone screen Shows phone features. Understanding Phone Screen Features, page 10 Model type Indicates your Cisco Unified IP Phone Understanding Lines vs. Calls, model. page 12 Programmable Depending on configuration, Understanding Phone Screen buttons...
- Page 17 17 Softkey buttons Each activates a softkey option (displayed Understanding Phone Screen on your phone screen). Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)
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Page 18: Understanding Phone Screen Features
Understanding Phone Screen Features This is what your main phone screen might look like with an active call and several feature menus open. Primary phone Displays the phone number (extension number) for your primary phone line. line Programmable Programmable buttons can serve as phone line buttons, speed dial buttons, button phone service buttons or phone feature buttons. -
Page 19: Understanding Feature Buttons And Menus
Or, press twice quickly with the menu item highlighted. Get help using Help Press twice quickly (without first selecting a menu item). Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 20: Understanding Lines Vs. Calls
• Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to two lines. To see how many lines you have, look at the line area of your phone screen. -
Page 21: Basic Call Handling
Received Calls, or Placed Calls. 2. Select the listing or scroll to it and go off-hook. If you make a mistake while dialing, press << to erase digits. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 22: Placing A Call-Additional Options
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while another call 1. -
Page 23: Answering A Call
Your Phone, page 25 Answer a priority call Hang up the current call and press Prioritizing Critical Calls, Answer. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 24: Ending A Call
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press . -
Page 25: Switching Between Multiple Calls
The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press , then immediately press the line button. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 26: Transferring Calls
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without 1. From an active call, press Transfer. talking to the transfer 2. -
Page 27: Forwarding Calls To Another Number
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 28: Making Conference Calls
Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me. -
Page 29: Starting And Joining A Standard Conference
(*) next to the name. Drop the last party added to Press RmLstC. the conference You can remove participants only if you initiated the conference call. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) - Page 30 If you want to... Then... Remove any conference 1. Highlight the participant’s name. participant 2. Press Remove. You can remove participants only if you initiated the conference. End your participation in a Hang up or press EndCall. conference Join together two standard On SCCP phones, use the Join or DirTrfr softkeys.
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Page 31: Starting Or Joining A Meet-Me Conference Call
In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 32: Advanced Call Handling
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. -
Page 33: Picking Up Redirected Calls On Your Phone
• If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 34: Using A Shared Line
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon... -
Page 35: Adding Yourself To A Shared-Line Call
• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 36: Preventing Others From Viewing Or Barging A Shared-Line Call
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). -
Page 37: Making And Receiving Secure Calls
Then... Notify your system Press MCID. administrator about a Your phone plays a tone and displays the message, “MCID successful.” suspicious or harassing call Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 38: Prioritizing Critical Calls
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: •... -
Page 39: Using Cisco Extension Mobility
Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. -
Page 40: Using A Handset, Headset, And Speakerphone
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... -
Page 41: Using A Speakerphone
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 42: Using Phone Settings
Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. -
Page 43: Customizing The Phone Screen
Cisco Unified IP 2. To make adjustments, press Up, Down or Phone Expansion 3. Press Save, or press Cancel. Module 7914 (if applicable) Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 44: Using Call Logs And Directories
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... -
Page 45: Directory Dialing
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 46: Using Personal Directory On Your Phone
Access Personal 1. Choose > Personal Directory (exact name can vary). Directory (for PAB 2. Enter your Cisco Unified Communications Manager user ID and PIN, and Fast Dial codes) then press Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book. - Page 47 • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)
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Page 48: Voice Messages
Voice Messages Accessing To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. -
Page 49: Customizing Your Phone On The Web
You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages. -
Page 50: Configuring Features And Services On The Web
The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See the “Using Personal Directory Note on Your Phone”... -
Page 51: Configuring Fast Dials On The Web
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 52: Using The Address Book Synchronization Tool
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified Communications Manager Address Book Synchronizer and provide detailed instructions. -
Page 53: Setting Up Phone Services On The Web
Access a service on your Press on your phone. Or, if you have added a service to a phone programmable button , press the button. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 54: Controlling User Settings On The Web
Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator. -
Page 55: Controlling Line Settings On The Web
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 5. Click Save. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) - Page 56 If you want to... Then do this after you log in... Change the ring pattern 1. Select a device. per line 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4.
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Page 57: Using Cisco Webdialer
Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. - Page 58 > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.
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Page 59: Understanding Additional Configuration Options
“Using a Shared Line” section • assistant Communications Manager on page 26 Assistant service • Cisco Unified • A shared line Communications Manager Assistant User Guide Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) - Page 60 • A shared line to view or join “Using Cisco Extension • coworkers’ calls. Mobility” section on page 31 • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Answer calls frequently...
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Page 61: General Troubleshooting
Barge Call Back fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) -
Page 62: Viewing Phone Administration Data
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose > Network Configuration and select the network configuration data configuration item that you want to view. Access status data Choose >... - Page 63 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
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Page 65: Index
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) - Page 66 Extension Mobility securing handset rest log in web-based services for log out Cisco Unified IP Phone Expansion Module extension numbers, viewing 7914 35, 51 Cisco Unified Video Advantage Cisco WebDialer conference Fast Dials...
- Page 67 Malicious Call Identification (MCID) Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)
- Page 68 Meet-Me conferences viewing 20, 23 messages phone screen indicator for adjusting contrast of listening to changing language of messages button, description of cleaning missed calls, records of features of MLPP, using phone services, configuring multiple calls, handling PIN, changing mute button, description of placed calls, records of mute, using placing calls, options for...
- Page 69 10, 44 using warnings, safety status data, locating Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)
- Page 70 warranty information WebDialer OL-15496-01...
- Page 72 Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,...