Getting Technical Support - Cisco Power system Installation Manual

Getting Technical Support

Step 4
Step 5
Step 6

Getting Technical Support

Cisco Redundant Power System Hardware Installation Guide
5-14
If the external device is a hub or switch in redundant-with-reboot mode, connect
the external device AC power cord to an AC power outlet to turn on power.
If you use this configuration, you must always power up the external
Note
device before you connect the Cisco RPS cable connector to the switch.
Reconnect the new external device to the Cisco RPS power cable.
If the external device is a router or concentrator, press the device on/off switch to
the ON (|) position to power up the device.
The new external device powers up in 10 to 15 seconds.
If you cannot locate the source of the problem, refer to the information packet
publication that shipped with your Cisco RPS for information about how to
contact technical support. Before you contact technical support, have the
following information ready:
• Chassis serial number
Maintenance agreement, license, or warranty information
•
• Date you received the Cisco RPS
Brief description of the problem
•
Brief explanation of the steps you have taken to isolate the problem
•
If the product is under warranty or is covered by a Cisco maintenance contract,
contact Cisco's Technical Assistance Center (TAC) at 800 533-2447, 408
526-7209, tac@cisco.com, or http://www.cisco.com.
Chapter 5 Troubleshooting the Cisco RPS
OL-3654-01